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January 2024 by Greg G.
I still sitting here waiting for my 1:30 appointment. It's 2:10 now. I thinking I made the wrong choice for my ne doctor.
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December 2023 by Debbie Houlis
I have called 8 times, left 2 voice mails and no return call to make an appointment
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November 2023 by Nia S
Poor professionalism! I have never received more careless treatment by a medical provider. The doctor was an hour late to my appointment and kept pushing it back in 15 minute increments and rushed through the appointment. I was later referred to a medical assistant who was rude and uninformed on what was communicated between me and the doctor and uneducated on how to perform certain duties. The quality of care is not what they are concerned with only your money. They will internationally drag things out to charge you more. Look elsewhere!
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October 2023 by Nia S.
Poor professionalism! I have never received more careless treatment by a medical provider. The doctor was an hour late to my appointment and kept pushing it back in 15 minute increments and rushed through the appointment. I was later referred to a medical assistant who was rude and uninformed on what was communicated between me and the doctor and uneducated on how to perform certain duties. The quality of care is not what they are concerned with only your money. They will internationally drag things out to charge you more. Look elsewhere!
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August 2023 by Ray Mack
I love this office . The care I’ve been giving is life changing . Thank you , Dr. Rillo, Tyler , Kristin and stuff .
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August 2023 by 12TRiBeS 1PRoMiSE
I was very pleased with Dr. Arlene Rillo seeing me for the 1st time. She was very knowledgeable of my previous surgery & condition, which made me confidentThe staff is extremely friendly.
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August 2023 by Maricel Yeung
This office is beyond wonderful. If I can give this place a 10 star, I would. They staff are all personable and you will see Dr. Rillo herself. She explains everything to you and make sure you are taken cared of. I witnessed first hand where they don't turn anybody away. There was a patient who was late because something happened that was out of her control, but she needed help and they managed to see her and help her out. This is the kind of doctor I would entrust my care and that of my whole family. Tyler, Kristen, Sean and especially Dr. Rillo are phenomenal and I definitely recommend them to anybody looking for a primary care provider, 100 percent !! ?❤️
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August 2023 by Mark Ilay
I am glad I was directed to this place because the service was exceptional, Dr. Arlene Rillo was thorough, efficient, very knowledgeable and had excellent Staff, Tyler & Kristen, Very friendly environment and they will treat you like a family. The clinic was also very clean and bright and Air-condition is just enough for you to be comfortable and easy to get parking. It was the best experience I could have hoped for.
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August 2023 by Judith Jaquelyne Arreola
If I could leave a negative -100 star I would. The office is always very hot. The office manager seems to be nice but is always very passive aggressive as well as the medical assistant Kristen. I have made so many complaints about her to Tyler the office manager but does not seem to care. I needed referrals to be placed and all I received was a "Google your own doctor near you and ask if they take your insurance or call them to verify. What kind of office is this you are the doctors office you are here to help me not the other way around. They had a wonderful front desk about a month ago and she's no longer there she would go above and beyond to help me without hesitating bright smile.
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August 2023 by Maryann Tolcidas-Santos
I am extremely satisfied with the services provided by Dr. Arlene Rillo and her team at VIP Primary Healthcare. She has been taking exceptional care of my family's health, and I couldn't be happier with the level of professionalism and dedication exhibited by her and her staff.Dr. Rillo's expertise and genuine concern for our well-being have truly made a positive impact on our lives. She takes the time to thoroughly address our health concerns, provides clear explanations, and offers valuable guidance on maintaining a healthy lifestyle. It's evident that she places a high priority on patient care and goes above and beyond to ensure our family's health needs are met.I also want to give a special shoutout to the clinic's staff, who have consistently made our visits pleasant and stress-free. Tyler's friendliness and efficiency are always appreciated, making the administrative aspect of our appointments seamless. Maricel's warm and welcoming demeanor never fails to put us at ease during our visits, creating a comfortable environment that fosters open communication.Without a doubt, I wholeheartedly recommend VIP Primary Healthcare to anyone seeking top-notch medical care. Dr. Arlene Rillo and her team have exceeded our expectations, and we are grateful to have such a dedicated healthcare provider looking after us. Thank you for your exceptional service!
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August 2023 by Judith Jaquelyne A.
If I could leave a negative -100 star I would. The office is always very hot. The office manager seems to be nice but is always very passive aggressive as well as the medical assistant Kristen. I have made so many complaints about her to Tyler the office manager but does not seem to care. I needed referrals to be placed and all I received was a "Google your own doctor near you and ask if they take your insurance or call them to verify. What kind of office is this you are the doctors office you are here to help me not the other way around. They had a wonderful front desk about a month ago and she's no longer there she would go above and beyond to help me without hesitating bright smile.
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August 2023 by Rossana I.
Dr Arlene Rillo is definitely highly recommended. She's very professional,friendly,cheerful and very accommodating. She takes her time to explain my condition and my treatment options . Her staff are all courteous,friendly and professional. I felt that I'm always in good hands.
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July 2023 by Susan L.
Very nice doctor and office manager. I do feel I'll have a good experience with my new doctor and her healthcare team.
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May 2023 by shaniya epps
dr. rillo takes her time with you and explains what you need to know in detail! i’m glad i have a doctor as thorough as her to help me through any potential health concerns.
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April 2023 by Noel L.
I am so grateful to have found this practice and Dr Rillo!! I started to see a cardiologist based on some symptoms and after being dismissed and led to believe nothing was wrong, I saw Dr. Rillo and she encouraged me to get a second opinion and also pushed for me to get more testing based on my symptoms. After taking her advice and getting the testing done, I found out I needed emergency open heart surgery! I can't thank Dr. Rillo and her staff enough for working with me in a timely manner as well as going above and beyond to help me with my care. Dr. Rillo takes her time with her patients and really cares. She also offers virtual appointments which have been wonderful since I am at home recovering for a few weeks. She also helped my husband find a diagnosis within weeks after years of ankle pain. Also- it's worth a mention that her front desk, Tyler, is so pleasant and helpful! If I could give this practice 100 stars I would!
