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February 2024 by Sweetii N.
Doug is the best banker. It's a long story but helped me out in a jam where most bankers wouldn't have. I really appreciate it. A lot. Thank you doug. 10/10 customer service
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March 2021 by Kathryn B.
I am not surprised to see that the overall Yelp rating for this branch is only 2.5 stars versus the branch on Hampton Road which is 3.5 stars. This branch sucks as do its employees who, in my experience, are as useful as teets on a bull. My husband and I banked at the Hampton Road branch for 10 years and continued to bank through them when we moved to Central America. When we returned to the USA, we picked up where we left off; didn't miss a beat thanks in large part to David Laswell. Then we bought a house which is much closer to this Bicentennial location than it is to Hampton Road.Every now and then I lose my mind and decide to just come to Bicentennial. I usually leave frustrated, finding that the Tellers and Bankers alike won't do a darned thing if you didn't plan in advance and schedule an appointment days ahead of time. Conversely, I go home, call Mr. Laswell and he fits me in one and a half hours later! Frankly, I don't understand why the rating for the Hampton Road branch is only 3.5 stars. I give it two thumbs up and a 5-star rating and this is based on 15 years of experience there. But Bicentennial; YUCK.
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December 2020 by Sandy S.
Probably the worst customer service and least knowledgeable people I have ever come upon in all of my years using banks. This branch needs to be cleared out and hire people who are capable of doing their jobs. I absolutely hate leaving negative reviews but this place deserves it. I'll now drive the extra few miles to the Hampton branch.
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November 2020 by Kate T.
This spot is the best! We needed a large withdrawal and we were going to be late but they helped make it all work and stayed just a minute longer so we we're able to allege our financial situation. They seriously helped us out today and showed us why we joined Wells Fargo. 1000000000000000/10