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August 2025 by Mayra Baez
Great customer service and great discounts at the store.
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August 2025 by Michelle Martin
Frank and Tracy are amazing. We have followed Frank from different Zales store due to his Amazing customer service. Jewelry purchase is a very personal and significant decision and with Frank and Tracy have understood that. We purchased our original wedding rings in 2014 and are now celebrating our 10 year anniversary in 2025. We have since upgraded twice and just purchased my forever ring. As our loves have changed we have had the opportunity to keep value in our purchase and upgrade for both of us. We absolutely recommend purchasing from them for their true care and out of this world customer service.
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August 2025 by Medak A.
July Chang is so helpful of our concern!Sales at Gelleria Sunset!
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August 2025 by Jordyn Trificana
Kathy Shafia and Tracy are amazing
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August 2025 by Felie marr Jose
I was taken care of very well by Cathy at the Galleria at Sunset. She was very patient and really helped me to decide which pieces of diamonds is worth investing to. She is the best
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August 2024 by Victor Bautista
Juvy helped me out with my purchase she was very kind and helpful. I would recommend her to anyone!
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July 2024 by Rashad Childs
Juvy has been the most amazing part of my engagement journey! She made me feel comfortable not pushing a sale just allowing me to enjoy the process! Wonderful job! Juvy is now a part of my life!
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June 2024 by Steve Noahr
Chadia was absolutely amazing. So pleasant and helpful. She is now our go to for all of our jewelry needs.
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June 2024 by Kayleigh Biggs
The customer service at Zales is extremely disappointing. As someone who rarely complains and generally gives the benefit of the doubt, I was shocked by my experience. The main stone of my wedding ring fell out while I was cleaning it. Upon examination at the store, I was told it was missing several small diamonds and needed over 30 prongs fixed, which was fortunately covered by my plan. Although the gal couldn't see any chips in the main diamond, she said it had to be sent to headquarters for further inspection.
Later, I was informed that my main diamond had a chip that wasn't visible in the store and it would cost $1,000 to replace it. I simply wanted my original diamond put back, but they refused. When I received the ring back, I expected the prongs to be fixed under my plan, but they weren't. They told me it was all or nothing - I had to buy a new diamond to replace the supposedly chipped one. I could visually see no missing small diamonds as initially claimed.
There was no apology, no empathy, and no alternative solutions offered. As I left, the associate said, "You have 30 days to change your mind and come back to get it done." I'd rather purchase a whole new ring elsewhere.
I believe customer service is incredibly important in a business and Zales sadly does not have it. :(
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June 2024 by Dakota Rappier
Linda and Lucy were very helpful
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June 2024 by Mike Meyer
Cathy is the best. She takes great care of me.
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June 2024 by Luis Santana
Chafia is great very helpful! Will shop again!
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May 2024 by Jerry Hollingsworth
Excellent service ?
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May 2024 by Richard Harmes
Daniel and Kathy are phenomenal, come in to see them for all your needs!
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April 2024 by Antonio gonzalez
Excellent service and very professional
