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October 2023 by Joyce Blaszak
3 men in 2 hours time packed up a 16 ft PackRat container of household goods. But upon arrival at new address nothing, I MEAN NOTHING WAS STRAPPED DOWN. There is broken and damaged items. Haven't heard back from them. We took pictures and Face Move unloaders took pictures of mattress not being strapped. The piles of boxes not being strapped.
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September 2023 by Jill Taylor
First of all, the people who dropped off our truck never rung the doorbell or anything to let us know when they were here, so there was no one to ask how to open or shut the trucks doors or Locks. We had a very hard time lifting our heavy items on the truck since we didn't know how to use the walkway.
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August 2023 by west ham united
live in Las Vegas NV. We used zippyshell 2 years ago and could believe how awesome the experience was. We had a 1,600 square foot house those guys did everything start to finish 3 hours, we raved about how great zippyshell was. So fast forward to last week august 17 2023 was our moving day. We moved out of a 1,600 square foot house. So we ordered the same truck as before. The guys show up late. Then the mover that was working in the main bedroom moved a dresser and 2 small bed side dressers. Took maybe 20 minutes, we’re wondering what happened to him he’s out side just talking on the phone for 10 minutes. I get it this job is physically demanding, but to take a break literally 20 minutes after u started. Little much for me. This crew had no sense of urgency no leadership from anyone. They would go to one room get most of the furniture and then go to the next room without finishing the first room. The previous crew we had just attacked every room and finished before moving on. This crew like I said no leadership. So we’re getting down to them finishing up, they then say don’t know if everything is going to fit.So by the time they are finished packing the truck it’s been 3 hours. They drive to the new house take another 2 hours to unload us. Just very disappointed in the time management of this move. So what we thought would be a $700 dollar move turned into a 1,000 dollar move. We called the zippyshell here in vegas complained about how bad we thought this crew was and the girl answering the phone told my wife she’d give us a 5% discount, after looking around online I see that was a discount for previous customers. So why didn’t she give us that discount from the start when my wife told her we’ve used zippyshell before. Hmm, so she really didn’t do anything to help the situation at all. At this point we wouldn’t recommend zippyshell to anyone after this experience.The one guy walked through the house with outdoor furniture, rug and a garden hose. Why wouldn’t he walk through the gate on the side of the house that was open?
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August 2023 by Cindy Orillo
Movers do not have experience in moving $4,000 Hybrid Mattress they stored it on its side, after speaking to the company where I purchased the mattress from they confirmed it should have been stored flat and now the memory foam and coils are bent which resulted in a huge Lump in the mattress and the sidewall collapsing. Will be filing a claim but after reading reviews claims doesn't do much. As much as they charged, I would've expected more experienced movers. I will be reaching out to the Owner Brian, as a realtor referred Zippy Shell that knows Brian. Will be reaching out to Transportation Authority to file a complaint, Better Business Bureau all social media once the claims department makes a decision.
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July 2023 by Benjamin “BK” Kenney
Five stars aren't enough to truly illustrate the quality of service provided by Zippy Shell of Las Vegas. From our first inquiry to the final load up, the level of service and professionalism we received was unparalleled.Our main point of contact, Kathy, was an absolute gem! She was incredibly informative, always ready to answer any questions we had. The logistics of moving across the country can be daunting, but Kathy put our minds at ease with her extensive knowledge and empathetic approach.We were particularly impressed with Zippy Shell's flat-rate packing option. The team handled the daunting task of loading our belongings into three containers, all in the blistering 110-degree Las Vegas heat, with utmost care and precision. We marveled at their diligence and stamina. Their determination to provide the best possible service, even under extreme conditions, was genuinely commendable.Each container was packed efficiently and handled with extreme care, alleviating our fears of potential damage to our items. Zippy Shell took the stress out of what could have been a very arduous process. The move went smoothly, without any hiccups.Overall, our experience with Zippy Shell Las Vegas was flawless. The combination of top-notch service, knowledgeable staff (shout-out to Kathy again), and their excellent packing division makes them, in our view, the premier choice for any moving needs in the Las Vegas area.For anyone preparing for a big move, do yourself a favor and engage with Zippy Shell of Las Vegas. They turned our cross-country relocation into a hassle-free, even enjoyable, experience. Thank you, Zippy Shell, for exceeding our expectations and making our big move as seamless as possible!
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May 2023 by Lanalee E.
I HIGHLY re commend this company. They were amazing. We are moving from Las Vegas to Boise and needed storage for a month. Well this company is outstanding. Chris, AK, Ash,Darryl, Alex and Ray were professional, efficient and amazing to watch. They worked as a team and did it with much loving and care of our home. My husband and I literally sat outside and watched them like it was a Vegas show. Thank you for being prompt and caring. I wish they were in Boise unloading it. Thanks guys!
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May 2023 by Dianne Burnett
The absolute worst! So many big items broken. They move fast, act they care and they don't. After 11 months my claim isn't settled only denied because the broken table, chairs, cushions were more than 10 years old. Their claims department says they have "no value". Non responsive, sloppy, unprofessional. If it was possible to give them -10 stars I would.
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April 2023 by Shannon Roddie
Are use them for a move from Daytona Beach to Vegas, the movers were sloppy. I had several plastic bins that smashed and some other items that were smashed a couple wooden dressers or shelving that were scratched. Everything had dirt and small gravel on it, which seemed to be from the inside of the trailer that they put the wire cube in. Definitely make sure everything is covered and contained. The process seems great, and it is a locally owned company. I decided to do the exact move in reverse and was quoted nearly twice what I had just paid less than one year ago! They told me that it costs more to go from west to east than it does to go from east to west, and I said that doesn’t make any sense. It’s the same distance the same locations. I then researched high rated companies, called around, and was able to find someone to match what I had paid. Sorry, Zippy Shell.
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April 2023 by Genevieve M.
Overall had a great experience with these guys. I was the first move of the day which I would recommend to anyone since the movers have full energy. They were VERY fast, which I appreciated since I was paying by the hour and then 15 min increments. They wasted no time, and showed up on time too. Unloaded smooth as well and made sure to ask where each and every box was set to go. Only knocked a star due to a handful of scratches left on the vinyl flooring and in the walls. I think this was because they were moving so fast they ended up dropping a few things too hard while getting ahead of themselves. I'd use em again, though might monitor a little more closely.
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March 2023 by Alex J.
The movers that Zippy Shell provided when I moved into my new home stole brand new jewelry from me days before Christmas, and my dispute was ruled in in their favor because I couldn't prove it in their eyes. I completely understand that the evidence I was able to provide was minimal, but the way I was treated like a number and not a person was unacceptable. No one ever called me for further details after I submitted my claim. I requested for them to please contact me so I could try to see what else I could do or provide to help my case. Very disappointed. I had to repurchase all the jewelry I had just bought. This was not a great experience to move into my very first home. Definitely do not recommend this service to anyone if they want someone they can trust to move their valuables.
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March 2023 by Jacalun S.
Horrible experience with Zippy Shell/Pack Rat. Warning to anyone considering using either of these two companies. Zippy Shell ads draw you in with promises for a worry-free, low cost alternative to traditional van lines. My experience was anything but. A Zippy Shell employee visited my home and personally inventoried my household goods and also recommended an independent company to crate miscellaneous fragile objects. This representative was very clear that all my goods, including items crated by their recommended contractor, would fit into two of their standard shipping containers. Not once did any company representative suggest that I would need a third container. As the bid was competitive, I entered into agreement with Zippy Shell, relying on their so-called expertise in estimating.On moving day things started going south when the packers told me space was an issue, and that I had to shrink 6 wardrobe boxes down to 2. Then I watched as 3 very large garage cabinets were taken off the truck and put back into my garage. The final straw was that none of my patio furniture would fit in the provided containers, and I was informed that these items would not be a part of the transfer. It was too late to unpack, so I was left standing in the drive of my home, two days before closing, with several items slated to be left behind!I had numerous conversations with Zippy Shell and Pack Rat representatives. Each and every one of them had the same position. It was my fault the items they inventoried exceeded their provided transport facilities. The offered solution was for me to pay an additional fee to cover transport of the items left behind. That's right - blame the customer! Zippy Shell's "solution" to make me spend even more money to make up for their inaccurate estimate was absolutely unacceptable. They absolutely refused to credit the contract for the value of abandoned items. This is how Zippy Shell treats a senior citizen customer.So, beware of these companies. The low ball is often just that, the low ball.
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February 2023 by Andrea M.
This is the third time my husband and I have used zippy shell and as Always we are beyond impressed!!! They always come on time and they move everything with extreme care while in a quick and extremely efficient manner!!! I can say nothing but great great things from Brian and Jim's team on the administrative side. I will say the stars of this move were The Movers, Ray, Chris, Danny, And Ash! You guys were amazing!!!! Thank you All for your hard work and just all around professionalism! You guys Rocked! If we could give you guys a Million stars on Yelp We Would!!!! P.S. We'll see you again when we're moving into the Dream Home!!Much Respect,Andrea and Ryan
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November 2022 by Tori Ross
I would Never use Zippy shell again! They were to lazy to get my other container from the warehouse, so we sent the items with the nice guys who packed our 1st container. BIG MISTAKE! They threw everything into the container, and went it arrived it was all damaged. After going through the claims process they said it was our fault for not giving the movers more moving materials, even though the packers never used the materials provided and were in the container when it arrived.DO NOT USE THEIR PACKERS/ MOVERS. THEY WILL DAMAGE YOUR STUFF AND BLAME YOU!!! NO INTEGRITYOnly gave them a one because I had to.
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October 2022 by Stacy Y.
Highly recommend Zippy if you are moving locally or out of state! From the very beginning of scheduling with the Zippy headquarters, asking a TON of questions, packing, moving us out, and moving us in, we are 110% satisfied! They are so professional, kind, and extremely hard working. Danny and his Vegas team are absolutely the BEST. There was no job they couldn't do on our move out day. So efficient and organized. They made such a stressful task so simple for us. Thank you Zippy for everything! We will sing your praises to all of your friends and family!
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October 2022 by Kari K.
Wow such a horrible experience, which was unexpected given that the owner Brian Linsey had spoken to me and assured me great service. 1) The movers never showed up on my move out date! It was a super stressful scramble to get on the phone for many hours and make sure that Bellhop, who Zippy hires out, rescheduled me. They said they weren't going to reschedule me in time for when I needed to be out of my home. I understand Zippy cannot control Bellhop, but Zippy needs to figure it out if the movers never show up, especially when people have hard deadlines to move out of their homes. 2) I was charged for storage because they never indicated in their computer that my belongings were delivered. 3) When I called to get this refunded Ashley told me that she had to first verify with the warehouse that my belongings were in fact delivered. I explained to her that I was of course living with my furniture and clothing. 4) I am still waiting for my refund from being charged for storage when my items were already delivered. Bottom line, the price may sound good, but it is NOT WORTH IT. Working with Zippy Shell has been one of the most stressful and incompetent experiences I have had with a moving company (and I have moved many times in my life).
