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March 2023 by Incline V.
I decided to give this bank one last chance and when I went it yet again Kathy was on her phone as I came in and she didn't even bother to look up. I've talked to a couple different people in town who I know bank there too and they have had very similar experiences. Very disappointed in chase for allowing this to continue!
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March 2022 by Kimberly S.
I'm not sure why they bother to keep this branch open. Only the ATM is available on weekends and it is out of order most of the time. The staff is friendly enough but the faces change so often it's impossible to build a relationship. Thank goodness for online banking. If you need an ATM on weekends be prepared to drive to Truckee. ( as I did during a snow storm today.)
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November 2021 by Nat W.
Small branch but newer and very nice location! Banker Nicole who did our notary was very knowledgeable, helpful and friendly.
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October 2019 by Dorota Lewandowski
I am grateful Chase finally opened up a bank here in the Lake Tahoe area! I moved here fromthe east coast and have been banking down in Reno for the last couple of years so I’m so stoked for this new branch.The staff here is very friendly and WOW so incredibly helpful! They helped me set up Apple Pay with my phone & ordered me a new debit card super fast.I am always helped right away and the tellers really strive to get to the bank, even during major snow storms!