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September 2023 by Michelle Stenz
The friendliest staff and super efficient! I can’t recommend this place more. Been going here for the last couple of years and have had only positive experiences. Grateful to have a reliable place for packages here in the mountains!
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July 2023 by Dennis H.
Great staff, always helpful and friendly. A far better option than using the local under resourced USPS. I never have to wait more than a couple of minutes to send or pickup a package.
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April 2023 by Enger Bewza
Do not go here, you won’t get the services they advertise on this listing, which they can clearly update but don’t.I needed to print, sign, and overnight important legal documents along with passport photos to include. All of which between two businesses in this plaza advertised they can do (turns out they are the same place. The FedEx listing brought me here, I tried to call ahead and verify but it’s just a fax machine)This seasoned gentleman, who looks like Richard from Pawn Stars, was lazy and petty. He refused to print more than 10 pages, even when I politely offered him more money. It was a 40 page monotone pdf, I was the only person there, he had one of those larger printers behind him that prints fast, yet he told me to go elsewhere as he had important work to do. He had a very rude and condescending tone, made me feel gross that he seemed to enjoy it. And my work would have paid $50+ to just get it printed.When I came back after printing elsewhere to get my passport photos and ship it all off to the legal team, he was just chatting in the back about car motors with some other guy. Then they tell me they don’t do passport photos and the listing is wrong. So I wasted even more time going elsewhere to take the photos.After I finally had all my stuff in hand and was ready to ship, I realized: I can’t risk it with this place. Between that spiteful man and the other incompetent issues such as listed services, I couldn’t trust that they would correctly handle my parcel.I instead drove over 30 minutes to “The Office BOSS” in Truckee, also a FedEx center. It was night and day, I actually felt like a human again, talking to other humans with work ethic, empathy, and critical thinking skills. I would have saved hours if I had just started there, as well as some dignity and self respect.
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April 2023 by Robert O
Efficient, Friendly. Use the mailbox service and for shipping. Many older (and negative) reviews are not applicable as staff changed.
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February 2023 by Elaine P.
We got a mailbox here about 2 years ago and have had very great service during this time! Zeb, Emma, and the others know their customers very well and often have my packages out before I even reach the front desk. They have also helped me take out packages to my car (when there are no other customers waiting). When I email with a question, they are very responsive as well! We have been very happy here so far!
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February 2023 by Thomas Doherty
Pak Mail is *excellent*. I switched from the alternative in IV (they were not very friendly there), and have found Pak Mail to be SUPER friendly, super efficient, wonderful people. Totally recommend them -- but -- there may be a waiting period to get in. (We waited like six months.)
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February 2023 by Dan Barden
This store is essential in town and they do a great job getting everything mail and mailbox related done!
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September 2022 by Louis Harrison
They do NOT have a notary despite advertising online and in store that they do. Otherwise nice, just frustrating to make the drive.Thanks for the clarification. Maybe remove the in store sign that says you provide Notary Services?
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September 2022 by Rachel P.
The PakMail customer service and front office representatives are very kind and helpful. It's always a smooth experience when I go in to pick up mail and send off packages - which is a few times a week. They even SAVE ME TIME by packing up my shipping goodies after I've confirmed the address and paid. I'm appreciative of their helpful ways and for managing the high volume of packages we receive and send out with a good spirit and detailed attention.
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September 2022 by Byron J.
They have been very nice and helpful every time we go in. We have a lot of packages and mail to pickup and they always know us and have a friendly greeting for us.
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August 2022 by Braun B.
It seems other reviewers of this Pakmail Incline Village location are commenting how rude the owner is as well. You would think he would treat everyone equally and respectfully, but the written yelp reviews (plural) prove differently. My experience : HORRIBLE ...all caps intended. And hilarious that owner James has to be rude and dismissive to yelp reviews instead of learning from the numerous poor reviews. Check out how defensive he gets! This is exactly the problem. The rudeness and dismissive behavior continues instead of realizing how his behavior, words and actions ARE the problem. Keep it coming James. I feel Your business practices are disgusting and continue to be disgusting and dismissive. My opinion and feeling: I would stay away from this business.
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April 2022 by Jeffrey B.
The worth customer service I ever experienced Management is extremely rude and not helpful !
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January 2022 by Louise Qi
We do not have a direct mail receptacle at home. So grateful for Pakmail! They are friendly, efficient and such a great asset to the community! Grateful for you, Emma, Zeb, and James!
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January 2022 by Robin M.
Great service! Never a long wait and the customer service representatives are very friendly and professional! Location is very convenient.
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January 2022 by Erin O
I got packages from Amazon delivered on a Sunday and by the end of the day on Monday they can’t even have them ready for pickup. I have things that were ordered for a trip that have been sitting at Pak Mail for a day and a half and now I have to leave for my trip without them. I’m so disappointed. And there is no point now in even picking them up.
