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January 2024 by Tori Ellen
Amazing shelter for cats and dogs. Great staff and the best vet in the area. Dr Robl even helped out ferrets at Pet Station. Just an all around wonderful place.
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December 2023 by Caitlin Steele
We got our pet last December during their free month. We love our cat so much and the staff helped us so much to find our perfect cat!
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October 2023 by Joseph Stevens
I am incredibly hurt and upset. I was treated with a severe lack of professionalism in every way, that resulted in me wasting a significant amount of time, money, and emotional investment into a cat I was LIED TO about.I called and was told that if a cat was adopted then it should update in about 5-10 minutes on the website, and so if I were to check a bit after close and the cat was still on the site, it would still be available. I checked on the site a bit after close, the cat was still there, perfect. I was told it is first-come-first-serve. I arrived before 10 AM, before open. I drove all the way from Reno up the mountain just to get a specific cat, only to find out it had been adopted THE DAY PRIOR.Why was I told if it was still on the site, it would be available, only for it to be adopted/taken off the site WELL AFTER CLOSE? And, to top it off, the sibling (which I was also interested in potentially) already had a meet and greet booked. Before 10. BEFORE OPEN. If it is "first come first serve" then how in the world could someone book a meet and greet even before open? I wasted hundreds of dollars, time, I am hurt emotionally, all because of complete incompetence and unprofessionalism. Why couldn't I book an appointment online? Why couldn't I reserve or have a cat held for me? How in the hell am I supposed to adopt a cat that I want if the website and employees lie to me and are unreliable, and "first come first serve" doesn't actually mean that?Please change your business model and how you operate, I have never been so hurt and offended in my life. I thought I was getting a new family member today, and now all I get is a sad drive home and a sour taste in my mouth just thinking about your establishment and everything it does
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September 2023 by Joseph S.
I am incredibly hurt and upset. I was treated with a severe lack of professionalism in every way, that resulted in me wasting a significant amount of time, money, and emotional investment into a cat I was LIED TO about. I called and was told that if a cat was adopted then it should update in about 5-10 minutes on the website, and so if I were to check a bit after close and the cat was still on the site, it would still be available. I checked on the site a bit after close, the cat was still there, perfect. I was told it is first-come-first-serve. I arrived before 10 AM, before open. I drove all the way from Reno up the mountain just to get a specific cat, only to find out it had been adopted THE DAY PRIOR. Why was I told if it was still on the site, it would be available, only for it to be adopted/taken off the site WELL AFTER CLOSE? And, to top it off, the sibling (which I was also interested in potentially) already had a meet and greet booked. Before 10. BEFORE OPEN. If it is "first come first serve" then how in the world could someone book a meet and greet even before open? I wasted hundreds of dollars, time, I am hurt emotionally, all because of complete incompetence and unprofessionalism. Why couldn't I book an appointment online? Why couldn't I reserve or have a cat held for me? How in the hell am I supposed to adopt a cat that I want if the website and employees lie to me and are unreliable, and "first come first serve" doesn't actually mean that? Please change your business model and how you operate, I have never been so hurt and offended in my life. I thought I was getting a new family member today, and now all I get is a sad drive home and a sour taste in my mouth just thinking about your establishment and everything it does
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August 2023 by Heather Pujals
I haven’t adopted a pet here or used the veterinary services, but I’m a new volunteer at Pet Network.The orientation was fantastic — I loved the tour of the facilities, which are kept super clean. It’s so clear that the staff really care about the animals here. No corners are being cut, everything is managed with love and dedication. Everything is super well-organized and systematic. The dogs and cats have plenty of space (no scary cages) and the dogs get outside enrichment multiple times per day.This is a quality place with quality people and they’re worth your consideration if you’re looking to adopt, foster, donate, volunteer, or use their vet services.
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July 2023 by M O.
Really disappointing. We're summer residents & have volunteered here for many years (10+). Countless hours walking dogs, cleaning cages, visiting/socializing with animals & supporting fundraisers. It was a great experience. Things have changed. This year we walked in with the intention of also adopting after the loss of our own family dog of 15 years. We were stopped at the door by an unfamiliar face & told we couldn't even go in to the dog area absent an escort. Nor could we casually visit with the cats as we'd done in the past. Huh? I told them we were long term volunteers & it didn't matter. A new "volunteer coordinator" appeared & explained we needed several weekend hours of "training" (in addition to the full training we had when we started) & that we were not allowed to even look through the glass at the dogs absent an employee escort. Wow. Our escort finally arrived & told us we were also not allowed to enter the back play yard to see 2 who were out there. Huh? Our entire visit was physically monitored, which felt awkward. We were never left alone with a dog. We asked to see a specific one of adoption interest & were told she was "sick" (kennel cough). Too sick to be seen-"could be fatal." Hmm...ok. We explained we were very interested in this dog & would they please let us know when she was no longer "sick" so we could see her. Nobody ever called. We checked every single day & finally walked in exactly one week later to ask in person. Someone else then told us that she had apparently been cured AND adopted within the space of this week. Seriously? It seemed pretty obvious that some insider had a hold on this dog & we were lied to. Our time & hopes needlessly wasted. This is a very well funded large building with very few animals and lots of employees. I get the feeling that it's a lot more concerned with appearances than really making a dent in the lives of millions of animals languishing in less fortunate shelters. Our future volunteer hours, donations & adoption intentions are clearly needed & appreciated far more elsewhere.
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July 2023 by Haley
Adopting from Pet Network was a wonderful and fulfilling experience! You can tell the staff deeply love the animals they serve and try their hardest to bring these furry friends into your life. I’m so thankful for them bringing me together with our newest member. If you are looking to add to your family please consider adopting from here. They truly go above and beyond.
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May 2023 by Aaron Zhuo
Best shelter I’ve ever been to. Michael, and the staff that were there, are the best. Friendly, knowledgeable, amazing people. Shelter does health checks, gives you some food, a little carrier, and a Polaroid picture with your new family!
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May 2023 by Andres Perez
Great service, take good care of pets in there. They were really helpful while we adopted our puppy.
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April 2023 by Vanessa
DO NOT RELY ON THE WEBSITE OR OVER THE PHONE FOR CURRENT AVAILABILITY. I called right away during business hours only to have the option to leave voicemails. Finally had someone return my call half an hour after to say all their kittens on the website were still available. I notified them we were traveling from a long ways and they had even confirmed they would call me back if anything changes. I arrive there about 40 minutes after that call for the lady at the front desk to tell me ALL of the kittens we were interested in were no longer available. I understand this facility is first come first serve, however the lack of customer service to let us know is what is why I will no longer consider the commute here.
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March 2023 by Monte Tackman
Very kind professional people working there that treated my animal with love and respect. Thanks a bunch
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February 2023 by Jewel Duck
If you have a persnickety fuzzy one, or a fearful four-legged friend, the animal hospital side is amazing. This guy got a "friendly" rating. And he really was. Friendly. He didn't crawl up anyone, embed any claws, or mewl like a tortured banshee. Not even once. Fast diagnosis/testing. Reasonable pricing. Couldn't be more pleased.
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February 2023 by Casey Bartevian
I just adopted a dog, and the staff was very helpful on the items I needed to get for him. Cheapest in the area as well as the best selection
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December 2022 by Peighton Coffey
I could not put into words how AMAZING this staff is. These humans have shown my dog, my partner, and I more compassion and love than you could ever imagine. I came to them on one of the worst days of my like, my dog was hit by a car and they were so amazing throughout the whole process. Unfortunately his neck was severed and even having all the most amazing vets there ready to do whatever was needed, it was just his time. I will never forget the kindness and compassion EVERY single staff member showed both my dog and I. I could not be more thankful for them nor could I been anywhere better, they are the best of the best. They were extremely reasonably priced, I don’t even think they charged us fully because they are just the sweetest like that! They handled his after life care and sentimentals with so much grace and love. We are forever thankful for a family we gained that day while losing the biggest piece of our heart. Thank you, you were all my angels throughout this and I am eternally grateful.
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December 2022 by BigBadDaddy Bob
It was a fairly easy place to find the customer service and the staff working there was excellent they're very nice people they take really good care of the dogs and cats. They helped me in adopting a new wonderful little girl. They made her a little goodie bag with a few snacks and things that she needed for the transition and they answered all my questions thoroughly I would definitely adopt from here again
