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August 2019 by Monica Hruby Rice
Tanya gives the best pedicure I ever had. On time and very professional.
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June 2019 by Julia S.
Very time sensitivity help - Excellent We were having a wedding at Aspen Grove in Incline Village. One person got her nails all messed up and we were able to get her into Serendipity Salon and get them back to "picture worthy". We also had one guest in the wedding needing a wash and blow dry. Both ladies spoke highly of this local Spa/Salon. They got what they wanted and attended the wedding stress free. Thanks!
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November 2018 by Rachel Colarchik
I will only have Kathy do my hair! She cuts it perfectly!
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September 2018 by Alejandra H.
I originally had an appointment at the Hyatt salon since we were in for the weekend to get married however the morning of my wedding day I received a call stating they had to cancel my appt since the stylist had been in a car accident. I called several salons but they were all booked. I did however get an appt at Serendipity. When I walked in there was only 1 lady working and she was on a personal phone call. After waiting several minutes she asked me what I wanted to get done. I told her I wanted blowout and style with soft curls using a curling iron. She shampooed and conditioned my hair but I started getting concerned when she began blow drying my hard. She was using a small round brush and my hair kept getting It tangled and she'd pull and tear my hair out. The first and second time it got tangled I let it slide but when she did it a third time I about had it and told her I decided that I was going to go back to the hotel and do my own blow drying and styling. I paid her the $10 for the shampoo and I have to say it was the worst $10 I spent. She had offered to finish blow drying my hair but I didn't want her to do anymore damage and waste any more time there. I walked out with 90% wet hair. I ended up doing my own hair for my wedding and it turned out well. I would not recommend this place at all if you're getting a blowout and style for your wedding. Don't risk it!!
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August 2018 by B L
I am so dissapointed with the work Kathy did and feel stupid for coming here. Literally the worst bleach job I have ever had. I feel like she robbed me for how expensive it was.
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June 2018 by Barbara R.
I am so dissapointed with the work Kathy did and feel stupid for coming here. Literally the worst bleach job I have ever had. I feel like she robbed me for how expensive it was. It is so blotchy and horrible with brassy tones and totally uneven and stripes even after I came in again to get it fixed. I paid $150 for completely uneven blotchy hair. I asked for "blended to my roots" "faded into my roots" and "a shade lighter" even mentioned "balayage". Had to have her mix another bowl of toner because she assumed the weird peachy color was the tone i wanted but really was about 5 months of toner washing out and the previous pink dye that washed out and had to beg for the correct toner to be mixed up. The toner was intense and she put it on twice since I went in again to get it fixed, my hair is a strange color now as well as extremely damaged. She was babysitting her grandaughter while doing my hair which is beyond unprofessional. Although very cute she was extremely distracting, prancing around the studio, needing things and taking away from our appointment. The studio is super dusty/dirty with lots of chipping paint, old magazines, clutter, a tell tale sign of how much someone cares about their buisness. The wash basin is crammed in a corner which is chipping and has black marks on the wall from dirty shoes and feet that get pressed up against it, no one bothered to paint it or wash the dirty black spot on the wall? Maybe the $150 could go towards some paint or some windex. You couldn't pay me to come back here.
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October 2017 by Jordan K.
Needed a couple of last minute men's haircuts before a weekend wedding. They fit us in with 45 minutes notice. The young woman who cut our hair did a great job - my wife definitely approved. She had a good sense of humor and worked patiently with my young son.
