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August 2022 by Victoria Cohorst
Staffed by extremely pleasant and capable people. Always a very good experience.
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April 2020 by Collin Piccolo
Slava and the other staff at the Incline Village location provided outstanding service while going above and beyond to help me with my banking needs and questions. Thank you Umpqua Bank!
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April 2020 by Alyssa Wisdom
The Branch Manager Laura does not respect the social distancing recommendation. I went there this morning and Laura demanded that I remove my mask and walk by her in the doorway so she could lock the door behind me. There was no one standing behind me or walking by that might have come in. I asked her to please stand back 6 feet so I could come in. She stood in the doorway and refused to move. Finally she stepped back 6 feet but stood in the breezeway so if I walked by here I
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April 2020 by Alyssa W.
The Branch Manager Laura does not respect the social distancing recommendation. I went there this morning and Laura demanded that I remove my mask and walk by her in the doorway so she could lock the door behind me. There was no one standing behind me or walking by that might have come in. I asked her to please stand back 6 feet so I could come in. She stood in the doorway and refused to move. Finally she stepped back 6 feet but stood in the breezeway so if I walked by her I would only be 2 feet from her. I explained this to her and she became hostile. She started yelling at me saying that if I didn't feel comfortable coming in I didn't have too. I calmly told her everything was fine, just that she needed to respect the social distancing. They have 10 of these fliers around the bank. Finally, I got to the counter and they told me I couldn't withdrawal MY money. I have been banking here for over 15 years. The teller had to ask Laura if it was ok for me to withdrawal (WTF?) she loudly said okay but that is ALL I could have. She was extremely unprofessional, not wearing a mask or gloves or practicing social distancing. DO NOT GO HERE
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March 2020 by James L.
Never use this bank worst customer service experience ever. Be sure to get your CDs out in time if you're one day over the maturity date they will assess you a $200 fee which is more than the amount of interest accrued on the CD. Closing all my accounts and I'm never coming back after this
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February 2020 by Jadyn Williams
I absolutely love this bank! They really know what they're doing. They have amazing customer service. The staff really works hard, they're so friendly! I would give this location 10 stars if I could! They serve cookies on Fridays too!
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September 2019 by Stephanie F.
We opened an account with Umpqua with September Williams when we moved to Incline Village four years ago. She efficiently handled all details. During our stay in Incline, September arranged for wire transfers and other banking functions for us. We moved from Incline and closed our account. Once again September took care of everything. We were always greeted by friendly professional tellers throughout our time with Umpqua. I highly recommend banking with Umpqua and hope there is an Umpqua Bank when we make our next move.
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December 2018 by Jose H.
The best bank in the world they are so cool and nice to us and everyone they are so sweet and friendly I have never had a problem with my card they ever since I felt Wells Fargo but Umpqua is the best place.
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August 2017 by JW Incline
Great pleasant staff - Clay, Mike, Marta, September! Thank ALL for banking assistance. The cookie was a nice touch. And fresh water for the pooch!!
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March 2017 by tony r.
Great bank, great people, have had issues and they handled it fast and efficiently, great coffee to, dog friendly
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December 2016 by christopher james
excellent customer service! always go with a small, local bank! :)
