Victra is a local Verizon Authorized Retailer in Incline Village, NV. The store offers a full range of wireless devices, accessories, and device protection. Reviews highlight amazing, patient, and kind staff who provide great customer service. The knowledgeable and dedicated consultants are described as super nice, supportive, and professional. They thoroughly answer questions and provide appreciated guidance, often solving problems quickly after customers have struggled elsewhere. Staff are noted for going far beyond expectations, helping with phone transfers, onboarding, and building the best plans to save money. Customers report never having had such a great experience at a Verizon store before and highly recommend this location.
Eli and the Verizon support were awesome. It took a long time to port my number over but these reps worked so hard to fix my transfer issues. 10/10 great
August 2026
Had full attention from staff member. Took about 2 hours to safely transfer all apps and data to new phone, but it all went perfectly.
November 2025
Was Seliah so helpful in getting my account updated, new phone picked out and trade handled! There were a few complications with Verizon and Seliah went above and beyond to help me get everything resolved!
