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February 2024 by Retreat C.
I used to do my snowboard rentals at Diamond Peak ski resort and one time when they were all sold out - a kind soul heard my dismay and highly recommended this spot AND they noted the prices are way more reasonable than DP. Welp, big thanks to the tip from that kind stranger! Sure enough - this is now the only place I do my rentals. Each time I've come here - I've found the employees very friendly and so helpful. I've consistently received great products at a good price with top notch service. What's not to love?!
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February 2024 by Gregory R.
Top of the line products, quick service (same day or overnight is common), a friendly hello when you enter, and, the most important part is the expertise of the staff. They absolutely know their winter sports (biking too I guess but I don't have much experience with that part of the shop)! This is a shop to "adopt" as your home shop. They remember you and take care of you. They have even done minor repairs for me for free. (If they do that for you, slip them a $10 or $20 or something; it's the right thing to do!)
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January 2024 by Emily D.
Super knowledgeable staff, nice selection considering it's a smaller store, and the person that helped me try on boots was so nice and patient with my 3yo niece
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January 2024 by Rebecca Bier
Friendly and knowledgeable staff. Gave us tourists a place to get solid info on everything Tahoe ski and general Incline Village related. We stopped in almost every day with questions and they helped every time! Great rental/demo prices and they solved a few issues for us regarding boot comfort.
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December 2023 by Donna S.
Great service, great ski rental prices. The folks that work there were friendly, knowledgeable and great customer service.
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December 2023 by Robert Culbertson
Had a great customer service experience at Village Ski Loft recently. I went in with a problem with my daughter's ski binding and Mr. Elko James took the time to explain how to safely fix the problem and even gave me a bit of hardware to make it happen. I have often purchased ski/bike items from the store as they have really great quality gear and a great on-site shop, but I was blown away by the time and detail that Mr. Elko took to explain how to fix my problem. Just a good honest expert helping a dad make his kid's ski safe. Thanks for a great experience!
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December 2023 by eric benson
Great place to shop, Taken care of by the staff and felt welcome. Thanks for the great work! Awesome boot fit by the team.
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November 2023 by Nicole G.
Again, over the top, incredible service. Spent 45 minutes with me to get comfortable ski boots. Listened to me saga of one foot bigger than the other, blah, blah, blah. Ben was wonderful, knew his stuff, watched the prices and was such a joy. Prices are the same as box stores but service is incredible and they want you to be happy.
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September 2023 by Cody Hale
Another great experience with VSL. I rented a mountain bike from them five years ago and had a great experience, so I used them again on my return trip to Incline Village. I had the Santa Cruz Hightower this time around and couldn't have been more happy with the amazing bike. Everyone at the shop was friendly and helpful, and one of the mechanics went out of his way to let me test ride a few other bikes while I was waiting on my ride to pick me up afterward. Highly recommend Village Ski Loft!
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August 2023 by Elizabeth Gregg
Nice bike shop and apparel store. Wish they had more clothes.
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August 2023 by Matt N
World-Class bootfitting services at honest prices. Staff is friendly, knowledgeable, & just as warm and helpful w/ renters as experts seeking high-end gear & tuning. Elko is a bootfitting guru: his orthotics took boot performance for both of my junior racers to next level. This shop is well worth the drive over from Truckee if you want to be treated like a local rather than a tourist waiting to be fleeced: I’ve had bootfitting work done at four of Truckee’s most “reputable” shops and experienced hidden labor fees, punitive pricing for work on boots purchased elsewhere, long waits for appointments, & condescending attitudes that no newbie, much less a 40yr veteran & ex-fitter should have ruin what should be a joyful trip to the snow-toy store.
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August 2023 by Phoenix Harmon
Got a pair of $45 gloves used one day and had holes and loose thread tried to return them the next day and say I have to reach out to fox themselves they don't stand behind the quality of their products spent a total of $2,500 on products and can't return some faulty gloves me and the family never coming back.
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June 2023 by Murray F.
Came to Village Ski Loft to purchase a bike last week. We were completely blown away by their excellent customer service!!! Elko took the time to properly fit and fill me in on all of the ins and outs for this bike. The crew seems to all have a mutual respect for each other AND their customers. How refreshing!!!
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May 2023 by Debbie M.
We recently moved to Incline Village and needed to buy new bikes. We came by and Nate helped us. Wow, what a wonderful experience! Nate knows his stuff and helped us find the perfect bikes and he also helped us with helmets and accessories. We are truly pleased with the customer service and the products we purchased. Don't waste your time looking elsewhere. This place is the very best!
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April 2023 by Yifei Huang
This is the best and most generous ski and bike shop in the Tahoe area. Seriously. I am incredibly thankful for Village Ski Loft and the amazing people who work here.I got my skis and my snowboard here years ago. The staff was super helpful and patient both times. Then, recently, when part of my snowboard binding came off and got lost on the mountain, the workers at VSL replaced it with a spare part and didn’t charge me a penny!In contrast, I’ve gone to other ski places (cough Olympic Ski & bike next to Palisades cough) that charged $20 for just moving my snowboard bindings closer together by 1 inch — I was asking out of convenience since I was already there, not because I didn’t know how to do it myself at home.