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February 2019 by Kari C.
The worst bank ever!! RUN!!!!! Customer service awful! Constantly changing out employees and the ones who are worth keeping to make Well Fargo shine, they leave. Two weeks ago they made a bank error and charged me a substantial amount of fees. I had to take off part of my day to have it handled. Fortunately I was in Santa Barbara and had gone to the branch here. They admitted there mistake and took care of it promptly. I have 5 bank accounts there and I will be changing banks shortly!!!
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November 2017 by Cameron H.
I stayed at the Hyatt down the street for a few days and needed to come get some cash at this location. The service was super friendly and nice and the wait times were non existent. Beautiful location as well.
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September 2017 by Chris S.
I will never leave Wells Fargo because of the service I receive here!!!! Great staff and they move fairly fast.
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August 2017 by Andrew N.
Friendly employees (although a bit too friendly it seems for a bank at times), good hours of operation, and tons of parking. Cons: - I made an appointment to meet with a banker and I was in the lobby, but had to wait 15 minutes. I honestly don't think he put it down on his calendar. It's not huge, but when people make appointments in the middle of the work day they expect the banker to be on time. - not a very convenient location when leaving and it should be closer to the center of town. Right in front of the bank is a double solid line and so technically you're not supposed to turn left to go back into Incline Village, but you have to unless you want to turn right and then make a u-turn at the roundabout (which no one ever does).
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July 2017 by Diane M.
FAIR WARNING- DO NOT TRUST WHAT A WELS FARGO BANKER TELLS YOU; iNSIST ON SEEING IT IN WRITING! WELLS FARGO WILL RUN A HISTORICALLY PERFECT PAYMENT CLIENT UNDER THE BUS!. WF has a very poor reputation in the banking world, WF has paid hundreds of millions of dollars in fines to the Federal government for illegal banking practices and fraud. In the Reno business community, WF has a "greasy reputation". Go elsewhere where you will be treated professionally and with respect. Last August I went in to refinance a home equity loan, three months in advance of maturity. The private banker, Howard Colgan, was very relaxed about my application saying I did not need to fill out any loan applications for renewal. He was very unattentive to my desire to this done by the maturity date saying, "Don't worry your loan will automatically rollover to a 30 year fixed loan." I learned five months later it had not and WF was meanwhile making negative nonpayment reports to my credit bureaus. I finally called and attempted to refi via WF online. I did in 3 hours what Mr. Colgan could not do in 5 months. I have had a stellar WF mortgage payment history for 13 years! Wells Fargo refuses to correct their negative credit reports even though this is a result of an incompetent WF banker. WF has destroyed my credit rating due to THEIR mismanagement. On any level, this is egregious to ruin the credit rating of a loyal and responsible long term client. Be very wary of Wells Fargo private bankers. What they say isn't necessarily the truth.