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November 2023 by Wendi Hurley
Great in sales but once they make the sale, they could care less about you. I’ve spent over a month now trying to schedule a service call for my fireplace that’s been inoperable during freezing temps. After multiple unanswered messages I was finally able to reach Randy and we spoke twice over a period of two weeks. Both times I was told, “someone will call you back” and nothing but crickets. What an unfortunate experience, as I thought Randy was a nice guy during the sales process and was happy with my gas insert until now.
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November 2023 by Sam Valtenbergs
We shopped around extensively for a fireplace insert and installer for our cabin. The quote from Woodstove Distributors was many thousands of dollars less than two comparable quotes for similar BTU stoves from companies in Truckee (I won't name names, but the quotes from the Truckee stores were bordering on insanity...). The Truckee store also quoted 2-3 months for the install. Woodstove Distributors had out stove/insert installed within two weeks and it's now heating our cabin wonderfully. Would highly recommend!And FWIW, in response to some of the reviews noting the owner (Randy) may unload his life story on you if you call when he's not busy... This is true, and I experienced it, but his life story is actually kind of interesting and I'd hope people could maybe take a little time out of their day to lend an ear for a few minutes rather than posting negative reviews about a family-owned business that has been operating in the Tahoe basin for decades just because they're in a hurry!
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February 2023 by Matt G
Great experience with Randy and installers Ricky and Matt. Would highly recommend.
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October 2022 by Serena Fuchs
Beautiful XL heat n glo installed very professionally, with nice inset on top and overlapping stone on the sides. Randy knew the best inset for us and Ricky was careful and meticulous installing it. Definitely the best place to buy a Heat N Glo.
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June 2022 by Lindann F.
They know their business!! Very neat and clean. Answered all questions! Would highly recommend them. More importantly they were on time!
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January 2022 by kevin mckowen
My experience with Randy at wood stove Distributors Incline Village was unbelievably great.professional consultation and great prices, Max did an unbelievable job at creatively installing and suggesting visual. Improvements. I personally believe this is the best business in Incline for caring and value. And by the way I never do reviews because I don't think most businesses rise to the level of Excellence that wood stove Distributors does.
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January 2022 by Lisa C.
If I could give this 100 stars, I would. After weeks of trying to fix my gas stove fireplace on my own (which really just means that I kept hitting the igniter over and over again to no avail), I called Randy. I don't know if I sounded desperate, but he was able to get Max over to fix the fireplace within an hour!! An hour! Max came over and honestly worked magic. He took the stove from zero to hero and now our house is warm and cozy as it should be. I honestly am so grateful to Randy and Max for coming to my rescue so quickly. I am sorry I did not call sooner. Thank you so much. HIGHLY RECOMMEND!
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December 2021 by John C
This is not some fake review because I know him. Cannot recommend this business enough!! Randy got our pellet stove to us super fast (while everyone else was MONTHS out) and Ricky had a hell of a time because of a tough install at our place. Even with that difficulty, they were nothing but nice. Randy accidentally under quoted the install by $268 AND WOULDNT EVEN LET ME PAY FOR THE OVERAGE!! HE ATE THE $268 and refused to let me cover it. Unheard of these days. Incredibly knowledgeable and great to deal with, look nowhere else for your needs. Thank you so much to Randy, Ricky and the team!! We are grateful to you all.
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December 2021 by Nathan K.
Never do yelp reviews but this one is needed. Incredible service, was trying to trouble shoot a pellet stove that stopped working the week of Thanksgiving. After trying a few places over the course of a week I finally gave them a call. Randy talked to me on the phone numerous times throughout the day and we were able to figure out the part I needed (which he actually had in stock) and I was able to install it that day. Customer for life for sure.
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October 2021 by Rosalia Y.
We had problems with our pellet stove and the fixt it super fast they are awesome thank you Randy and mechanic.
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May 2021 by Supriya G.
Recently bought a condo in truckee which came with Napoleon wood stove pallet. It was not acting correct so called around truckee as we were told it was installed in 2019, no one was very enthusiastic to figure out why . Than we reached out to wood stove distributors at incline and they were confident that they can handle any issue and fix it . Max came and he did maintenance on the stove and made sure whatever our issues were they address at a reasonable price. Amazing service and crew. Thank you.
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May 2021 by Rebecca Seymann
Max came out last year (yes, this review is very overdue!) and correctly diagnosed what needed to be fixed to get our gas fireplace working properly - for much less than a previous competitor quoted us (the competitor actually told us we had to have the entire system replaced!). He explained everything in layman's terms which I was grateful for. I highly recommend Woodstove Distributors/Incline Village fireplace and Max - they are typically very busy but worth waiting for.
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May 2021 by John Jennings
I am very happy I found this store. I have never owned a pellet stove before and after seeing a picture of what one would look like in my house I wanted to recreate the image in my own home. After calling a couple of other stores and not getting a call back I called Randy at Woodstove Distributors. Randy answered all of my questions and even though I am a ways away from his store he had no issues with wanting my business. I had a contractor remove my old gas insert fireplace and prepared my area for my new stove. We ran into a small snag when we had some concerns about the chimney pipe placement going through my wall, Randy had his installer come by my house to help prepare the chimney pipe location so we could install the rock on our wall. The stove took approximately 6 weeks to order and when it came in his installer Ricky did a great job of making everything look perfect.
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February 2021 by Gen M.
We bought a home and Woodstove Distributors was hired by the previous owner to take out the original stove, which was not up to code. I called Randy and over the phone at my realtor's recommendation he talked me through choosing a to code gas insert. He also organized the installation, which went smoothly. The whole thing cost over $4,500. A few months after using it it wouldn't light. We called Randy and he talked us through lighting it. He responds in about 24 hours if you email him. We were very happy with his responsiveness. Unfortunately, our unit rattles a bit because the fan makes the unit move forward as it runs and the noise is pretty distracting. I called asking them to come look at it since we just bought it and had it installed about 6 months ago. Randy just emailed me to slip something thin under it. I am a little disappointed that after paying thousands of dollars they won't come out and do this fix, if this is really what it needs.
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February 2021 by Hunter Atherton
I have to say, I'm disappointed in Woodstove Distributers. I had a stove installed in winter of 2018/19 by this company. Without seeing the property, they advertised they could swap out the old stove with one of their high end models in one day,. It ended up taking weeks, was $750 over budget, and the stove has never worked reliably. Randy assured me he would take care of this stove for many years. Unfortunately he has stopped calling me back, and I again have a tenant with no heat in the middle of winter. The stove is apparently a lemon, I'm out $4,400 and left calling other companies to get it fixed or replaced.
