-
March 2024 by Mari Valvo
I have never been treated so good before at any gym I have ever been too. Special thanks to Kylie M and Lou. Kylie went out of her way to make me feel welcome and that I was important. She talked to me about my new membership and talked to me about working out. She was working on the second floor and personally came over to see how my friend and I were doing. She said if we needed anything please ask. When I was signing up for my membership Lou was amazing. Spent time with us talk to us again about different types of membership laughed at us joked with us. What a great team 24 hour fitness has, those two individuals made me want sign up and be part of something special. I would highly recommend it just based on those two individuals to all my friends. Thank you both for fantastic customer service!!!
-
December 2023 by aaron chavis
I was hesitant to get a gym membership here with some of the negative reviews but I’m glad I chose to come in and check it out for myself. Maybe it’s not the cleanest gym in the world but I’m not there to eat off the floor , I’m there to lift. With that being said they have everything you need here and then some . The staff has always been super friendly and attentive. Overall it’s a really good gym.
-
December 2023 by Lady P
The gym has poor ventilation and is overcrowded. There are many very unsanitary women who use the ladies locker room. I paid a year in advance but can't stand the place, so I don't usually go. When I have gone there, I've just hung around charging my phone or listening to music and the news in the locker room before a shower or a swim and have had aggressive/snooty Caucasian women (I call them "posers") complain about my presence to management, as if I were a vagrant or something. Looking for another gym.
-
December 2023 by Charles Skaudis
Amanda and Yacek were super super cool to meet today. Me and my wife just got signed up. Thank you, Yacek and Amanda, for a fun experience and the laughs. If you are thinking about signing up for the gym do yourself a favor and introduce yourself to these two and get ready for a fun time.
-
December 2023 by DI Morgan
When I visit Vegas, I use the 24-Hour Super Fitness Center in Summerlin. I LOVE the classes and the instructors. Cycling, Yoga, Pilates, Zumba are among my favorites! The instructors are top notch, and I appreciate their knowledge, experience, professionalism, and motivational spirit....they are Simply The Best!! Thank you so much for offering these classes. I love working out with other fitness-minded people who also inspire and motivate me to do better every day!
-
November 2023 by Elite LV
Filthy… always something broken i had to delete my good review from a year ago because this place went to s#%T in last 10 months. Pool , sauna and steam are closed early this place is not 24 hours and as the manager said after many complaints don’t get your hopes up. Let’s not mention the amount of members has tripled in last few years but they say they don’t have budget for 24 hour wet area . At this point I only go here because I have to … attention district managers or higher ups please do something this is a wealthy neighborhood we don’t deserve this mediocre facility charge more we can afford it but make it better
-
October 2023 by Ann
I have been a member here for almost 8 years and I have to say over the last year this place has DRAMATICALLY gone downhill. When I tried to talk to management about it I was brushed off and told that none of this was true but we could do a walk-through together if we want. No, I’m not interested in doing a walk-through I would just like you to believe me and the dozens of other bad reviews echoing my remarks. Let’s start with the lack of paper towels for the cost of this membership you would think we would be allowed to have paper towels. Regular towels used to be provided and then that privilege was taken away, there are no paper towels in the bathrooms leaving you to just drip dry everywhere. The one single restroom which has the luxury of paper towels has been out of order for a month. Papers towels on the gym floor are few and far between, due half of the paper towels stations being removed recently and then you are lucky if 30% have paper towels in them at any given time. Hand sanitizer stations are empty half of the time as well. The bathrooms are dirty the majority of the time. Dust everywhere on the gym floor. A mirror which has been broken for at least 3 months with just a cone in front of it. I am pretty certain it’s not that hard to find mirrored glass to replace it. If a machine goes out or breaks the average time for it to be fixed is about two weeks. Both EOS and planet fitness are a fraction of this gym’s cost and have now become equally as good with this gym’s decline. I’m strongly considering changing my membership as this gym doesn’t have much more to offer than the low cost ones. A shame as this place was once great!
-
October 2023 by Jenna Austin
The staff at this location are rude and useless.A computer with a sign to “use your app” would be more useful. The girls chat incessantly, won’t get a manager and if you need assistance beyond their flippant immature attitude, they won’t provide you with any number to corporate. This is not a cheap membership, you’d think customer service would be a part of the experience. It’s not and by hiring these people that clearly don’t want to help or be bothered by members you are tarnishing your brand. Read the other reviews, I am not alone in my assessment, and clearly by not changing the problem this gym standby their poor staffing decisions. I’ve called corporate. I’ve called the other location and I waited for somebody in a position to address this issue to reach out to me and it’s never happened. It wasn’t a bad day because in person the staff is just as horrible in person as they are over the phone.
-
October 2023 by Crenshaw 007
The gym has a good selection of equipment but things are broken too frequently and not fixed for too long. Cleanliness is subpar, there are dust bunnies and hair climbs everywhere, not just the nooks and crannies you expect but even just in the middle of the gym. The cleaning supplies for members are often not restocked and you sometimes have to go to two or three stations before you find paper towels or sanitizer spray.
-
October 2023 by MEspa Madla
New member in this place. Front people need intense training on customer relation. You can only see their smile when they talk to each other. I just need to start my day workout a fun one and get what I paid for:(
-
September 2023 by Lexi Wilkinson
Two stars. Amenities are great and believe they provide value for what is offered and the workers I met were great. However, the cleanliness or lack thereof is the reasoning for a two star. I was really disappointed with the maintenance of this gym. Really unclean … I felt like I couldn’t touch anything.
-
August 2023 by Greg Austin
Warning, the worst gym experience you can have when management not doing their jobs. The locker rooms are disgusting, toilets continuously backed up and flooding, mold in showers , lockeroom floor and especially in the sauna (health dept please inspect immediately for violations) and amenities not refilled or even monitored, equipment is old, management ineffective and scapegoates and continues to be ineffective aftee 10 years of dreadful deterioration. Failure to fix issues continuously feels like they don't care about the patrons. It feels like a sweatshop on the weekend at 85 degrees upstairs (we have done laser temp checks on the outflow) when they only turn the fans on and do not use a/c to save money.. We all have prayed to God for years that the city allows a demolition of this gym and build something reminiscent of summerlin quality and respectability. Please like this post if you have experienced this so they can get competent management and keep it in compliance with health and wellbeing regulations. After Andre Agassi took his name off the building , things went downhill quickly, I know now Andre why you did it, and you got out right in time.Next UPDATE 9/15/24
-
July 2023 by Yale Bock
As a long time paying member of this club, I am sharing this experience with the general public so they can make their own decisions about whether they want to visit and potentially join this club. Earlier this I week, I arranged for my sister, a visitor from New York, to attend a yoga class. The professionals at the entry helped arrange it prior so I hoped there would not be a problem. The ladies at the entry today denied my sister and said the other workers made a mistake. One group of workers say yes, the others say no. There are plenty of gyms in Las Vegas one can attend without having to endure these policy inconsistencies. Moreover, when one pays for multiple memberships each month, common courtesy of giving a complementary pass to a family member brings untold good will. Conversely, rejecting that person after it has been set up creates a great deal of animosity and could result in multiple memberships being cancelled. The public can decide for itself if they want to be a part of this gym. I suspect I know the answer.
-
July 2023 by Alexa Cavaretta
Let’s start out with the pros:50% of the staff is very friendly, especially the personal trainers. There’s a good variety of equipment and the gym includes a basketball court and sauna, if that interests you. There is ample parking and a large locker room.The cons:First and foremost the gym is upstairs and HOT. The air circulation is awful and I think they cheap out on the A/C, half the time you will go up there and it will be a 80 degrees and smell like sweat. Another factor that probably contributes to this is the gym workout area is quite small and all the machines are super close together, making it frequently overcrowded and just Musty. The machines are quite old and outdated, you’ll find better machines at most other gyms in vegas. Along with this, there is a decent amount of staff members with really bad attitudes. I understand working customer service can be difficult and annoying (I have personally worked many customer service jobs), but if I’m being nice and polite to you, there’s no reason for you to be rude to me. Lastly, and the worst of it all, they charge you more than places like EOS and PF, despite not really having much more to offer and not being any more clean. They are just as dirty as most other gyms and personally I don’t use the sauna or basketball courts so it’s not worth it to me.
-
July 2023 by José Alfredo
I don't know if they have a cleaning team or they were fired months ago, the steam has dirt maps in the wall and it smells bad, the jacuzzi has sand in the bottom, the dressing room floor is always dirty.They don't know how use the brush or I don't know if they are forbidden to use.The staff is friendly but it is unfortunate that they do not have a standard of cleanliness. I paid for a year of membership and it annoys me to live with this day to day.Ps. If someone from the gym will answer me, please let it be with a solution and not with condescending apologies.
