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January 2024 by Dee Marie
I’ve been a member for over 20 years AAA is the best recovery auto system ever created but it’s important that you purchase AAA PLUS this gives you 4 emergencies. If you just buy regular AAA it only gives you two emergency pick ups.
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August 2023 by Shannon M.
I just sent this place a text inquiring about a rental because the website said call or text. The response I got to my text was "Give us a call then". What the fuck does the website say I can text for if I immediately have to call in? Instant red flag. Then I call and tell the girl that I wanted to know what the rental process is like, and that I was the one that just sent a text. She mumbled something under her breath like "oh lord" and then explained the process. I saw other reviews that mentioned a rude woman, and it must have been the same person. Y'all should really consider retraining her, or letting her go. I wanted to use this service, but I can't even get past your rude ass customer service people.
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July 2023 by Melissa A.
Worst experience ever I return the car and now they're keeping my deposit because they said I had a nail in the car in the tire. I had a dog in the car and I and I busted the back tail light none of which were true but I'll tell you what was true now I have bedbugs and they were in that damn car now I got a spray for bedbugs and I don't get my deposit back how horrible horrible all friendly and nice to get to you when you rent it but when you bring it back, they wear horrible be careful I would never go there again and I would never recomme
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July 2023 by Troy B.
IMPORTANT PLEASE READ: Worst experience renting a car by far lied about the rate that I was going to get and charged me almost $95 more than I was told then the $200 deposit never was returned because of some lame reasons that I could prove we're not in my control or we're not correct but they can do lie and now they say I owe them money and on top of that the previous person who runs the car must have had bedding or clothing in there with bed bugs because my whole family ended up with bed bugs because of the car I would stay away from this place at all costs and avoid it like the plague they will lie to you and steal your money and from judging by the other reviews I'm not the only one they've done this to
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June 2023 by Terry B.
Don't use this rental agency unless you like getting treated by rude and unprofessional employees. I called about renting a car for a vacation trip and started asking questions. The lady on the phone was very rude to me, wouldn't answer my questions. Instead, she yelled at me and literally hung up the phone. I don't understand how a business that is ran like this can even possibly be still in business. You guys at AAA Car Rentals need to learn proper phone etiquette and be professional about your work, or you will lose customers and end up being forced to close.
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May 2023 by Brent L.
Thanks everyone for your reviews. I just called this cunt and she was extremely rude. Needless to say I won't be doing business with them. This is one of the great uses of social media. I pray she has cardiac arrest.
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May 2023 by Ahree C.
I didn't even get a chance to rent a car the receptionist was extremely rude. I'm surprised there still in business SMH . There day is coming I will be reporting them to BBB
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March 2023 by Diem Y.
Please read all the reviews before you decide to do business with them . Horrilbe customers service and all the cars old, dirty be careful in a contract they are ridiculous , they want to rob you so many different way as they can .DO NOT GO THERE PLEASE
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January 2023 by Seresa G.
Never ever using them again. They over charged me and sneakily took their car back while I was speaking to the extremely rude woman at the front desk. And then had the nerve to keep my belongings i had in the car,refused to give them back and then told me.i owed them an extra $450 for picking up the car. They said they towed it but i saw no tow truck and heard no tow truck. They are sneaky, dishonest and overcharge whatever they want. NEVER USE THEM. I reported them to the BBB.
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December 2022 by Oscar B.
I use Turo a lot but tried AAA Car Rentals because the price was way more affordable. They had me in and out in minutes for a fraction of the price. They were very friendly and I extended my rental over the phone with no upcharge and no hassle. I will always look to them first when I need a rental car.
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July 2022 by Tonya H.
Wish I could give ZERO stars. I rented a vehicle from this place on June 25th. They rented me a 2017 Hyundai Sonata. I would not have rented here but my vehicle broke down on the way to drop my husband off at the airport and this was the closest place to where my SUV broke down at. They only had 2 cars available for me to rent so I chose that car. It had EXTREMELY soiled seats, they had about 4 of the little tree air fresheners throughout the car trying to cover up the odor. There were several places on the outside of the car that was damaged. This company is stating that I damaged the driver side door to where it does not completely close at the top. I took several photos of the damage on the outside of the vehicle before we left however when their representative (the manager) pulled the vehicle to the front for me to inspect for any damages the driver side door was left open when she got out of the car. Myself, my daughter, and the manager inspected the vehicle, there is no way that anyone of us could have seen the damage to the driver side door unless it was closed. Their manager did not mark it as damage on the sheet nor did I get photos of it. AGAIN you would only see this if the driver side door was closed. I did notice that the driver door did not close completely when I got home and exited the vehicle. They are stating that they are going to keep my deposit because of some new damage to this already damaged vehicle. So all together I paid $571 for a 3 day rental. That is $371 + $200(deposit they are keeping). By the way the paperwork I received, the math does not add up lol. I am sure they will say "oh we rent to people who normally cannot rent elsewhere" - I am not one of those people, I did not pay my deposit with cash or debit, I paid it with a credit card. I did pay the rental fees with cash app. I WILL BE FILING SUIT TO RECEIVE MY DEPOSIT PLUS ANY OTHER DAMAGES THAT MY ATTORNEY FIGURES IN. With all of that being said yes they were very accommodating when I needed to keep the vehicle for an extra day. Before you respond to me on this review like you do so many others that give you a bad review just know I GOT TIME TODAY.
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February 2022 by Carlos M.
Rented a car With cash and cash deposit. O hassle, they took care of me and the boss lady gave me a good price for 2020 Chevrolet Equinox. All the cars are registered and new unlike other cash car rentals I went to. Fast service and customer service.
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October 2021 by Tremell B.
Great services Hassle free Low deposit Professional atmosphere They also do under 25 rentals for serious people
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October 2021 by Joe G.
Rented cars for the past 20 years this is the worst experience by far. My Car had to go to the shop so called this place because it was close by where I live. They were great over the phone but then I get there I get put into a dirty Mitsubishi galant for $69 a day that had not even been vacuumed out 114000 miles on it and missing a hud cap. I noticed but didn't say anything just dealt with it. I kept for a week and go back and they tell me that there is dog hair in the back. I pointed out that there is also cigarette ashes but I don't smoke. They said it had to be clean or they keep the 200 deposit. I should have lost my cool then but kept another day and paid another 69 so I can vacuum out the car. Then go back and they said front floor wasn't clean so would still keep my deposit. At that point I just said keep it I'll talk to credit card company. I did take pictures and got my money back from American Express. Don't rent here.
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October 2021 by Ruth R.
Amazing customer service, they were very polite our rental ran amazing they explained the deposit very well if your not from Vegas definitely get the out of town deposit! She explained it to us on how it worked and was definitely worth it! They also are really good on working with you if you don't have a major credit card .
