ADT Security Services is a prominent provider of security and automation solutions for homes and businesses in the United States, with a strong commitment to customer satisfaction and 24/7 support. Many customers report positive experiences with ADT, praising the professionalism and friendliness of their staff. Notable mentions include representatives who are knowledgeable and attentive, ensuring customers feel valued and informed throughout the process. However, there are also some concerns regarding customer service, particularly with affiliated agents like Safe Haven. Some customers have experienced difficulties in communication, including long wait times for support and issues with contract management. Despite these issues, many still express satisfaction with the overall service provided by ADT, especially highlighting the promptness and helpfulness of technicians. Overall, ADT aims to empower customers by making security solutions accessible while providing quality support, although there are areas for improvement in their customer service processes. Customers appreciate the peace of mind that comes with ADT's systems, valuing the safety of their homes and loved ones.
Marcela very nice and business professional I rate her the max, 4 stars.
December 2023
ADT Tech named Dewey called and said he was 30min away and arrived right on time. Very professional and had a good vibe about him. It's nice when you meet great people like Dewey. We need more workers like him ! Thank you Dewey, Go Dodgers! ALSO ignore the negative reviews, I have always had great experiences with ADT!
October 2023
Horrible once the equipment stop working they will charge you to fix it. Technician are no good & waste time & can't fix problems
