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April 2024 by PS Email
Got a MacoBook M3. The scrolling is terrible in terms of text and smoothness. Seems to be a known issue with Macs. Going to return.
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April 2024 by Mable England
Great service great kind pleasant employee
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April 2024 by Kay Amore
Horrible experience. Rude customer service. Non trust worthy employees. Antonio was very contradicting and lied. Wasted my time.
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April 2024 by Rabbit Cr7
Good service, they speak perfect Spanish
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April 2024 by M
This place makes me want to shop at Best Buy ? terrible service. Everytime.
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April 2024 by Chris Mcallen
I am writing to express my dissatisfaction with the service I received at your store, specifically from two representatives named Miranda and Amy at the front. I visited the store seeking assistance with screen mirroring functionality on my Apple device. Unfortunately, the experience was far from satisfactory.Despite working for an establishment that prides itself on technological expertise and customer service, both representatives displayed a concerning lack of knowledge about a basic feature like screen mirroring. Their inability to assist me or provide alternative solutions was not only unhelpful but also wasted valuable time I had set aside for this purpose.I understand that no one is expected to know everything, but I believe that a certain level of proficiency is required when representing a brand like Apple. It is disappointing to see such a gap in knowledge and service, especially when customers rely on store representatives for support and guidance.I hope this feedback is taken constructively and that measures are put in place to ensure that all staff members are adequately trained in the products and services offered by your store. This is crucial for maintaining the high standards that customers expect from Apple.Thank you for your attention to this matter. I look forward to a prompt response and a resolution that ensures improved service for all customers.
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April 2024 by Veronica McKinney
Awesome place always take care! Shoutout to the human who helped me today even though it was my own mess up. They were wearing a silver chain and hat thanks for working with me even when I was getting snippy!
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April 2024 by Jaggy Jump
Bought my phone brand new three months later started inflating and battery could of exploded never shopping again android better
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April 2024 by Peter Reiss
Adam was superb!
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April 2024 by Nathalie Matbabe
Horrible experience, they want to charge me 620$ for changing my screen for my leptop 2017 MacBook Pro 14inch.I only have had a white pixel flashes and ONLY in Chrome browser.They wanted to take my lepton for diagnosis and after to change All the screen because they don’t have special parts , they have to change all screen as one part.I told this is only in chrome browser, after the tech leaves, I check and deleted chrome browser and then download it, and everything working perfectly !!!!So it was only needed to be updated!!!Because I recently update the software for a new one, so only the chrome update browser needed. And Not a Screen change for 620$!They want to take your money , or you need to buy a new MacBook after their visit.Horrible!!!
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March 2024 by Alisa Sokolova
Arrogant, pricy and not helpful
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March 2024 by Joshua Keller
Always a pleasure in this location. Amazing staff and very welcoming environment.
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March 2024 by Jeff Holzheimer
Outstanding customer service!! Excellent job, Daniel Molonie . Very helpful and walked us through all setups of our new Mac book 15.3 air.
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March 2024 by Cherie Ward
Tried to make an appointment for the Genius Bar and the site kept redirecting me. I just wanted to make an appointment. Grrrrr
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March 2024 by sonja filarowski
We had an outrageously complicated issue with a broken Iphone further confused by Apple ID issues. The phone support team were unable to solve it remotely. We drove over an hour to this Apple store to be assisted by the Genius Bar. Abby was an absolute whiz!! She was super competent and friendly. Problems all solved and phone working 100% in under an hour. It was worth the drive. We came in angry and left completely satisfied. TY ABBY!!!!
