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January 2024 by Dave W.
Many moons ago, i tried to replicate casino scents in my own house. I am beyond thrilled for all these years to have finally fulfilled my lifelong dream of purchasing casino scents for my home. It's almost like a dream come true! The scents available here are absolutely incredible, surpassing all my expectations. Each fragrance exudes an aura of luxury and excitement, instantly transporting me to the glamorous world of casinos. From notes of freshly cut citrus to hints of warm vanilla and tobacco, these scents capture the essence of luxury and opulence in the most impressive way. Not only are the products exceptional, but the service provided is also commendable. The staff members at this store are incredibly friendly, helpful, and passionate about their craft. Their vast knowledge and expertise in scent creation ensure that every customer has a personalized experience that exceeds their desires. I am truly overjoyed to have discovered this treasure trove for casino scents, making my needs a reality.Stop by the "Smelly Bar" and explore all of their awesome scents for yourself!
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January 2024 by Artur Torosyan
Scent is awesome but it burns very bad. 60% of wax is still there
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December 2023 by Ultimate Review
Good customer service and their product works. Had some leaking but they sent me a new bottle for the home system and gave me no issues about it!
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December 2023 by Jon De León
I recently received my order from Aroma Retail, and to my dismay, almost three-quarters of the precious liquid scent had leaked out during transit. This product is nothing short of liquid gold, and considering its value, this was quite disheartening. However, my experience took a remarkable turn when I contacted Aroma Retail's customer service.Upon reaching out, I was pleasantly surprised by their immediate response. They not only acknowledged my issue but also took swift action to rectify it. Within just a few days, a replacement was on its way to me, accompanied by a return label for the damaged item. Aroma Retail went above and beyond to make things right, and for that, they deserve nothing less than a perfect 5/5 rating for their exceptional customer service.I want to extend a big shout-out to Luisa from the customer care team. Her dedication and commitment to resolving my concern made the entire process seamless. Thank you, Luisa! It's individuals like you who restore faith in customer service. Thanks to Aroma Retail's outstanding team, particularly Luisa, I am thrilled to continue placing orders with them in the future. Your exemplary service has won my loyalty!
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December 2023 by Deborah McCullough
Sometimes things don’t go right or as you expect them to go. That happens with everything and every place. When things go wrong though or the way, they’re not supposed to it is the way a company handles things that makes the difference. I would like to say that the customer service was amazing. This company went way above and beyond the call of reasonable expectation . I had an amazing experience. It was started with Kaylee then finished with Jennette. I hope they both get the recognition they deserve.
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December 2023 by Jessica Glickman
Excellent customer service! Can’t wait to receive my product so I can leave a review for that as well!
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December 2023 by Lisa Music
I have been a customer of Aroma Retail since 2020 when I purchased the Scent Machine - Home Unit 101. We lived in Las Vegas for many years and surprisingly never knew who created the wonderful scents we would enjoy when visiting the different resorts there. It wasn't until we moved out of state did I run across Aroma Retail and was so excited to bring those scents into our home. They bring back wonderful memories and make our home smell so good! I highly suggest the monthly subscription. And words cannot express how pleased I am with their outstanding customer service team!
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December 2023 by Kendra Clark
I GIVE 5 ++++ STARS TO AROMA RETAIL AND TO LUISA in Customer Service. I had an incident yesterday where I accidentally spilled much of my fragrance oil, and I mistakenly broke the diffuser which will need to be repaired. Customer support (LUISA) was incredibly generous in offering a repair of the diffuser, in addition to a replacement of what I accidentally spilled. It is generous and compassionate customer care like this, that strengthens my faith in ethical management. Thank you, thank you, thank you to AROMA RETAIL for assisting me and going above and beyond the call of duty to send a replacement. I wholeheartedly endorse AROMA RETAIL and will continue to refer friends, family and colleagues who desire beautiful scents and aromas in their home and workplace.Merry Christmas Aroma Retail…. Thank you again!!
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November 2023 by Giana Helmbolt
Don’t get me wrong I love the product and I have used it for over 2 years. But my home diffuser stopped working and because the warranty says 90 days I went ahead and purchased a new one. I called to see if I couldget parts…she told me that usually they will just replace it if you are still buying their products. She said they like to keep their customers happy. But because I opened the back I’m SOL.Update-Aroma Retail restored my faith in good customer service They sent me an email to send the unit in and they will take a look at it…now it works again. Thank you for your awesomeness as a business and making my world a better smelling place!
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November 2023 by Edik Der avanasian
the reason I give one start is that, I buy products from them and when things do not turn up to be ok to what they adversities . they do not do anything about it, very disappointed , they just lost myself and my friends as a customer. NEVER EVER BUY ANYTHING FROM THEM AGIAN, how is anyone to know if the reduct you purchsed work or not if you dont spray or light the candle . what a Stupid return policy,
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November 2023 by Marianne Arbuckle
If I could give fifteen stars I would - my experiences with this company have been stellar - they have done everything possible to provide the most excellent customer service and it has been such a pleasure to work with them.We moved into a rental house in August 2023 and the scent in the air was amazing - it was exactly like walking into Mandalay Bay from the parking garage when we used to drive to Las Vegas from California (ten years ago) - it brought back the best memories and feelings.We looked around in the house for a scent machine but couldn't find one - eventually found out through the previous tenants that they used Aroma Retail for scenting their home and had taken the machine with them when they moved out. They said if we contacted the company that they'd be able to tell us for sure which scent they were using in the machine - so we ordered a couple of machines on the website (the new model Scent Machine - 101 Smart which can be programmed/controlled through iPhone app and also the smaller Scent Machine - Travel for upstairs).Lightning fast shipping with tracking number provided, that was so nice - and if you live in a location where you can drive to the storefront, they have local pickup that was also super smooth and the product was available earlier than expected !When I came in to The Smelly Bar / storefront to scope out the fragrance oils, more than one team member was super helpful in looking up the previous tenants' shipment and letting us know what they'd bought/used - but then I was confused that the sample / tester of the fragrance didn't seem to be the same as the scent in the house - and I was also tempted by all of the other oils that are described on the website along with which resorts use them - all lined up in neat rows in small dark brown bottles - and wondering if we should just start over with a whole different fragrance.Both Luisa and Jennette were unbelievably patient with me while I was sniffing fragrances and narrowing down what we'd like - especially after they'd already told me which one was the scent I was trying to find. I was there for a really long time the second time I was there, brought home samples both times - but we ended up with Asian Garden (the scent the previous tenants used, now used in Aria and MGM Grand in 2023) and thanks to the all the time and the test sniffs, we have a list of about ten more fragrances to buy from this storefront in the future when we want a change.This team really cares about making it a nice experience for their customers - whether it's Luisa showing up with an invitation to do online chat if you have questions when she sees you cruising on the website - or when you walk into the storefront and they say "welcome in" with such friendly and welcoming smiles- or when you return later the same day to test out even more scents at The Smelly Bar because you're second-guessing the choices you made the first time earlier in the day- or when you walk in the next day to sort out a credit/refund /purchase situation and were welcomed again and treated so incredibly kindly and fairly by not only the team but the manager Kaylee as well.One of the reviewers on Google wrote that the customer service from this team could be used in a class to teach others how to help others with patience and meeting their needs - it's true. They're enthusiastic and knowledgeable about the products but what's so cool is they REALLY want to help you find what's right for you, seemingly no matter how long it takes. It had to be frustrating for them, I know I took way too long deciding and tried way too many testers but I'm sitting here sniffing the air right now and I'm just so grateful for the time that Luisa, Jennette, Yasmin and manager Kaylee spent with me this past two days.Thanks as well to the other employees whom I didn't actually meet but were also so polite and smiling and added to the great impression of this storefront !
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November 2023 by Alicia Somers
We have been very happy using these products in our church lobby for the past 4 years, having it smell like a delicious coffee shop when everyone walks in is such a treat to the senses. Also, when I made a mistake on my order recently they were quick to help and fix my blunder. Appreciate a place with great customer service!
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November 2023 by Thomas Casares
Great products and amazing staff! Had an issue with my machine and within an hour of sending an email got a response and solution.
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November 2023 by Marianne A.
If I could give fifteen stars I would - my experiences with this company have been stellar - they have done everything possible to provide the most excellent customer service and it has been such a pleasure to work with them. We moved into a rental house in August 2023 and the scent in the air was amazing - it was exactly like walking into Mandalay Bay from the parking garage when we used to drive to Las Vegas from California (ten years ago) - it brought back the best memories and feelings. We looked around in the house for a scent machine but couldn't find one - eventually found out through the previous tenants that they used Aroma Retail for scenting their home and had taken the machine with them when they moved out. They said if we contacted the company that they'd be able to tell us for sure which scent they were using in the machine - so we ordered a couple of machines on the website (the new model Scent Machine - 101 Smart which can be programmed/controlled through iPhone app and also the smaller Scent Machine - Travel for upstairs). Lightning fast shipping with tracking number provided, that was so nice - and if you live in a location where you can drive to the storefront, they have local pickup that was also super smooth and the product was available earlier than expected ! When I came in to The Smelly Bar / storefront to scope out the fragrance oils, more than one team member was super helpful in looking up the previous tenants' shipment and letting us know what they'd bought/used - but then I was confused that the sample / tester of the fragrance didn't seem to be the same as the scent in the house - and I was also tempted by all of the other oils that are described on the website along with which resorts use them - all lined up in neat rows in small dark brown bottles - and wondering if we should just start over with a whole different fragrance. Both Luisa and Jennette were unbelievably patient with me while I was sniffing fragrances and narrowing down what we'd like - especially after they'd already told me which one was the scent I was trying to find. I was there for a really long time the second time I was there, brought home samples both times - but we ended up with Asian Garden (the scent the previous tenants used, now used in Aria and MGM Grand in 2023) and thanks to the all the time and the test sniffs, we have a list of about ten more fragrances to buy from this storefront in the future when we want a change. This team really cares about making it a nice experience for their customers - whether it's Luisa showing up with an invitation to do online chat if you have questions when she sees you cruising on the website - or when you walk into the storefront and they say "welcome in" with such friendly and welcoming smiles- or when you return later the same day to test out even more scents at The Smelly Bar because you're second-guessing the choices you made the first time earlier in the day- or when you walk in the next day to sort out a credit/refund /purchase situation and were welcomed again and treated so incredibly kindly and fairly by not only the team but the manager Kaylee as well. One of the reviewers on Google wrote that the customer service from this team could be used in a class to teach others how to help others with patience and meeting their needs - it's true. They're enthusiastic and knowledgeable about the products but what's so cool is they REALLY want to help you find what's right for you, seemingly no matter how long it takes. It had to be frustrating for them, I know I took way too long deciding and tried way too many testers but I'm sitting here sniffing the air right now and I'm just so grateful for the time that Luisa, Jennette, Yasmin and manager Kaylee spent with me this past two days. Thanks as well to the other employees whom I didn't actually meet but were also so polite and smiling and added to the great impression of this storefront !
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October 2023 by Edik D.
i also did purchase candle and spray , but don't smell and smell don't stay longvery disappointed . NEVER BUY FROM THEM AGAIN.The return policy sucks tooyou have just lost a customer .
