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December 2023 by Dave Dibble
Great job I've had the same AT&t prepaid phone number for 15 years I've been literally everywhere in America 95% a bar two better than everyone else AT&t is a good company then my phone got stolen Al helped me out got me a new sim couldn't be easier super friendly and zero wait I've been there twice and that last part I can't say about other AT&t stores. Thanks
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November 2023 by Marilyn smith
Good service, they solved my issue with my phone
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September 2023 by Liz S
I can't remember the managers name, I apologize for that! He was fantastic. Any questions that were asked, he answered, or said "give me a minute, I'll find out." If only every establishment had his people skills! He did up sale, but you wouldn't have known it. Highly recommend this location!
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September 2023 by Westbank
Great Service ! Extremely helpful they had me in n out in No Time close to home I will definitely come back to this location. Thanks Guys
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July 2023 by Lewis Macias
Martin/Harlin (sorry not sure if I heard the name wrong) was the only employee that was able to understand my issue after I had gone to the location on Nellis and Charleston, called AT&T themselves, then called my phone manufacturer. I deactivated my phone that was part of my family's line after it had been stolen. I ordered an unlocked phone that was under the list of compatible phones provided by AT&T. Went to the first location. Explained that I needed to reactivate my old number from the same plan and need a new sim card to put in on my new phone. Supposably the associate from store number one said my phone had a bad imei and the transfer wouldn't work because my new phone was reported stolen. Then later gave me the reason that my unlocked phone wouldn't connect was because Sony mobile had contractual issues with AT&T as phone manufacturer. I knew that wasn't true so next day I called AT&T themselves and attempted the same thing. They again told me my newly bought phone had a bad imei and I would need to contact the manufacturer to get them to explain why it wasn't working. So I do and then they told me that it is an AT&T issue that they would need to approve of the imei before it was activated. Defeated and confused I make an attempt at this location. I explain my situation to Martin/Harlin and he activates a new sim card with the old number that was reactivated and let's me pop it in. what do you know it works on my new phone and it doesn't have a bad imei .What I wanted to do was done within less than five minutes of me explaining. He was so patient and understanding. A very calm and peaceful demeanor. He truly saved me from having a mental breakdown over something I knew wasnt being done right by the other associates. Thank you again for the pleasant experience !
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July 2023 by Marlene Vera
First time there waited too long. Only one person there left and went to another store. Second time got there 15 minutes after it was open. It was closed he went somewhere and would be back in 20 minutes. A lady told me this, she was waiting for him. They need two people in this store.
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July 2023 by Sandy Steve Marquez
Martin was amazing very pleasant and knowledgeable... we had a good time exploring options.
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June 2023 by Angel Ramirez
Juan Carlos Ocamps was incredibly helpful with filling out my phone insurance form and was able to get me the replace the same day on Sunday.
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April 2023 by Regina Hunter
Went in to pay my bill, found out a week later (after I went back 2 Cali) that they never posted my payment.
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February 2023 by Christina Romo
Alvaro!Thank you for everything you did for us! I can't believe how much we got with you guys! My kids love their iphones!Thank you!
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February 2023 by Jessica Ramirez
Never been in and out of an AT&T store so quickly and satisfied! This store knows what it’s doing. Everyone was super friendly and very knowledgeable. Will be making the drive to visit this location again!
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February 2023 by Angela Romo
Great service, super friendly and will definitely tell others about how great AT&T is.
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February 2023 by steve kelley
Great service ? Alvaro the Manager has always been up front and honest with meI am very happy with my s22
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February 2023 by Demetrius Conley
Martin was very helpful. He reset my phone and now it works wonderfully. very informative I will recommend to my friends.
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February 2023 by Joe Raygoza
Great Customer Service Martin and AL are very very Helpfull definitely will go to this location for all my needs Thank you :)
