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March 2024 by Mula Mess
Aria, took care of us when he did not have to. Our instagram was down on our iPhone 15. He walked us through every step it took to get it back up and running. Saved our weekend and did this out of the kindness of his heart. Great person and employee for at@t
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February 2024 by Scott Shaffer
Best place ever. Lost my phone at the airport on the way out here to Vegas. Thankfully had a backup phone. It needed a replacement sim card. They took care of everything after a very trying day... Very friendly and knowledgeable employees. This store is amazing!
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January 2024 by kahleong Ho
Aria took care of me. Professional, patient and with a good sense of humor.Great job.
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January 2024 by Chelsea Lee
Daniel is the only staff member that doesn’t have an attitude. Ask for his help if you come to this location. Come back another day if Felipe is the only available staff.
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December 2023 by Sally Kibreab
Patient and attentive service with compassionate and helpful staff. They wanted to stay with us until our issue was solved. S/o specifically to Felipe who absolutely came in clutch for us.
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December 2023 by Quincey Roberson
I came in here to upgrade to the new iPhone. I was informed by the employee that I could get up to $1,000 towards the new iPhone 15 with a trade in of my paid off iPhone 11. I told them the back of the phone was cracked they said that that just means I’d get $800 instead. I agreed and got the new phone. They let me take my old one home to move everything over. When I came back it was now a different employee. He stated he could only do $300 as it’s cracked on the back. I told him what the other employee told me and he said no my phones only worth $800 and do to the crack on the back it’s now only $300. This is the second time this has happened to me at this location. When I got my iPhone 11 in 2019 the same thing happened I was told one price and when bringing my phone back after the transfer was told way less. I foolishly thought that after 4 years things would be different. I’m done going to this location and maybe once the phone and my Apple Watch are paid off I might be done with AT&T.
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November 2023 by Alma Delia M.
I went in to the store w full frustration and intentions to cancel my lines but Daniel assisted w my issue and I am staying w att. Great service, friendly, easily approachable, and resolved my issue. He’s the difference maker!!!!
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November 2023 by Stephanie Santos
Daniel was very understanding of the problem I had with my Apple account and exhausted all of his efforts to fix the issue. I’ll definitely be coming back to him for all my purchases and questions with AT&T
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October 2023 by Iris Dumuk
My phone got stolen. I went in to pay off my phone and replace it. They told me that because I had a great promo, it would be cheaper to pay the $11/month for the remaining 30 months and add another line for a new phone rather than just pay the phone off for $999 and get a new phone on the existing line/number. I asked how much additional for another line, but rather than giving the straight answer, they supposedly did math and compared my old monthly payment to my new monthly payment. I needed a phone right away, so I agreed.When I got home, checked my account online, and did the math, and it was not cheaper not paying off the stolen phone and getting a third line with a new phone. Also I saw they put the new line/number at a higher monthly plan than my other phones and signed me up for insurance without asking me. I immediately cancelled the insurance and and changed it to the lower monthly plan. I then paid off my stolen phone online, but I couldn't close the new additional phone line, so I had to call corporate AT&T. They cancelled the additional monthly plan for me. They also told me they would give me $500 off a new phone to replace my stolen phone on my original phone number. All I had to do now was wait for the new phone to be delivered, my number would move to that phone, then I could return the store-bought phone.When I went back to the store to return the phone, they said there was a $55 restocking fee, but if I called AT&T, they could do it for free and give me a shipping label. So I called and waited on hold, all to find out I have to return my phone to the store because they are not a real AT&T store, just an AT&T branded store. I'm sure the store person knew that, but they didn't want me complaining in front of the other customer signing up for a new phone when I was there. So now I have to go back a third time to the store and also pay $55.The lesson here is to always call AT&T if you want a new phone or line. This AT&T branded store tried to rip me off after I just got my phone stolen. I am glad all they are getting from me is $55.
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October 2023 by Leo Cazares
Very disappointed. Was offered a "special deal" which included a wall charger, screen saver and phone case for $8.00. Found out today, that a balance of $88 was added to my account. Very deceptive practice.
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October 2023 by Lyndsay Graven
Felipe the manager was wonderful to work with and fixed my phone issue in minutes. Highly recommend going to the store.
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September 2023 by Iris D.
My phone got stolen. I went in to pay off my phone and replace it. They told me that because I had a great promo, it would be cheaper to pay the $11/month for the remaining 30 months and add another line for a new phone rather than just pay the phone off for $999 and get a new phone on the existing line/number. I asked how much additional for another line, but rather than giving the straight answer, they supposedly did math and compared my old monthly payment to my new monthly payment. I needed a phone right away, so I agreed. When I got home, checked my account online, and did the math, and it was not cheaper not paying off the stolen phone and getting a third line with a new phone. Also I saw they put the new line/number at a higher monthly plan than my other phones and signed me up for insurance without asking me. I immediately cancelled the insurance and and changed it to the lower monthly plan. I then paid off my stolen phone online, but I couldn't close the new additional phone line, so I had to call corporate AT&T. They cancelled the additional monthly plan for me. They also told me they would give me $500 off a new phone to replace my stolen phone on my original phone number. All I had to do now was wait for the new phone to be delivered, my number would move to that phone, then I could return the store-bought phone.When I went back to the store to return the phone, they said there was a $55 restocking fee, but if I called AT&T, they could do it for free and give me a shipping label. So I called and waited on hold, all to find out I have to return my phone to the store because they are not a real AT&T store, just an AT&T branded store. I'm sure the store person knew that, but they didn't want me complaining in front of the other customer signing up for a new phone when I was there. So now I have to go back a third time to the store and also pay $55.The lesson here is to always call AT&T if you want a new phone or line. This AT&T branded store tried to rip me off after I just got my phone stolen. I am glad all they are getting from me is $55.
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September 2023 by Karen O.
Absolutely the worst customer service there is. I needed to get my mother who is 88 yrs old another phone. She wanted to buy the phone cash and it would be added to my account as she is already on the account. But they said they could not. The phone needed to be added to my account for monthly payments. So ok no problem. Asked if we could see the phone before we purchased the phone. They said no, they cannot do this. Why have this store? There are 3 people working there, employe, asst manager and manager. Not one of them could provide any assistance. This is the worst customer service there is. Makes me wonder why I do not go to T Mobile.
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September 2023 by Agustin Galicia
The person who assisted me acted with knowledge and kindness. In assisting me showed his expertise and did all possible for expediting my visit in the store
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August 2023 by FireNord SeatInValhalla
Just be sure to leave with everything you bought. I bought an Iwatch watch. When the guy went to set it up his behavior went from a coaxing salesmen to nervious. He claimed my Iwatch needed charging so plugged it in the wall behind him. When he unpugged it, he took a lot of time. His behavior was odd. It later became obvious he was considering whether or not he could get away with keeping the square wall piece. He put the chord in my bag but kept the plug needed for the wall.
