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August 2025 by thamesa mcfadden
Rodger from Toyota auto collision was one of the best guys I've had service my car. He kept me informed and called twice a week with updates on my service. I definitely would recommend to all my friends and family.
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August 2025 by Natalie Hussel
Thank you Angelica for being knowledgeable and answering all my questions with a kind and understanding Attitude. Sometimes that’s all customers are looking for. Great customer service!
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August 2025 by Mel
Our experience with Autonation Collision Center was OUTSTANDING! We worked exclusively with Grant Watts who exhibited extraordinary expertise and professionalism. Mr. Watts placed emphasis on communicating clearly and effectively to ensure that our vehicle was fixed in a timely fashion, while also taking the extra steps to ensure that all of our questions and concerns were addressed. Thank you Mr. Watts! We will definitely do business with this location again.
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August 2025 by KRZ O
I strongly advise against visiting this place it's truly terrible! I usually refrain from leaving negative reviews, but my experience here was so frustrating that I felt compelled to share. After my accident, they took over two months to repair minor damage. I can only imagine how long it would have taken for major repairs. I had to continually call for updates, and eventually, the person responsible for contacting me stopped answering. Even the front desk staff, when I called, would say he was at lunch and that they would notify him to return my call but I never received a call back.
The level of unprofessionalism at this location is astonishing. When I finally did hear from him, he had excuses that seemed insincere. I ended up with rental cars for two months, rotating through three different vehicles, and the first one even stalled on me at a drive-thru! It’s incredibly frustrating to have to rely on rental cars when I'm not at fault, all because of someone who couldn’t park properly which lead me to this situation. After this experience I would have rather kept my car with the minor cosmetic damage rather than suffer 2 months of this hell hole while still doing monthly payments for a vehicle I wasn't even using.
To add insult to injury, they didn’t even use original parts even though they said they do; the replacements were flimsy knock-offs. Yet, they charged the insurance a significant amount. It feels like they're taking advantage of the situation and I feel they might even pocket some of the money some how. Really sketchy place but that's none of my business they should get investigated.
On the day I was supposed to pick up my car, I discovered that the parts they replaced were actually loose with screws left untightened and the paint wasnt even the same color tone with the rest of the vehicle. After two months of waiting, I was shocked that my vehicle wasn’t even properly fixed. I had to leave it again and come back the next day to retrieve my car, wasting more of my time and gas.
Honestly, I don't like writing negative reviews, but this place exceeded all expectations for poor service. It's been an extremely frustrating experience, and I hope others can avoid the same pitfalls I faced. You have been warned!
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August 2025 by Bob Dziak
Fast and friendly service!!
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August 2025 by H D Bather
I went there on the recommendation from AutoNation Toyota because a tire that shredded on the freeway also did a little damage to the wheel and small part on the passenger side of my Toyota Prius. I cannot say enough, good things about Adrian Fleetwood, repair process manager, who not only gave me a prompt estimate, but then was able to have someone actually fix the item without the need for a new part with no charge. Thank you for a terrific experience. And when any of my cars, or those of my family and friends need to be repaired, I will definitely be recommending you.
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July 2025 by Melissa Esposito
They had my car for a month! I had to call for updates! Still waiting for this car to be done.
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June 2025 by Andy Garcia
An extraordinary team that helps you with your questions.
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June 2025 by Meghan Rollins
I have never had a good experience getting my car repaired. Previous companies didn't return calls, they didn't update and when they told me to come pick up my car there was always something wrong.
This was NOT the case here!! Roger was amazing! He called twice a week to give me updates no matter what. He was kind and helpful! He made sure things were done right and communicated quickly with the insurance. When it was time to pick up my car it was down right!! I was able to take it home! I will never go anywhere else for car repairs! Brandon the manager was a pleasure to work with and Roger was truly one of a kind professional. I appreciate them so much and how honest and quickly they got things done. You won't ever have to worry if you come here!
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June 2025 by Melissa Cosse
Kieth Hall was very helpful and kept me updated concerning my car and the status of my claim.
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June 2025 by Dave Hyatt
All was outstanding
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June 2025 by Paula Francis
Roger who assisted me preparing my car for repairs was very helpful, and kept me up to date everything that was going on with my car. My car is still running very well. Thanks again AutoNation.
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May 2025 by Charles Panzer
Extremely professional and reliable….Highly recommend.
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May 2025 by Ahmed Atef
They are very nice ,Proffisional ,quick,Responsing for any quistion
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May 2025 by Victor Baula
Very professional, fast & efficient service!
