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August 2025 by Oyan Bagan
3.75 hours for an oil change. You guys need to do better.
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August 2025 by Sharada Torh
From start to finish they was so nice and respectful. I appreciate they way they took care of my problems with my car
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August 2025 by Mason Bonn
Sold me a VW CPO vehicle, 6000 miles, clean, accident free CarFax. Upon delivery, noticed a slight whistle from door and that the speaker was blown. VW certified mechanic found door was not original and was misaligned, not installed correctly. Found overspray from repairs. AutoNation VW admitted their parts manager had an “incident” causing the car to need an entirely new door. Refused to pay for full, complete repairs (repainting and reseating the door correctly + blending). Their “repaired” door was missing paint under badges, would let water in with window closed. Louise Evans, GM, refused to admit any wrongdoing in having knowledge of the damage, not submitting to CarFax or disclosing to buyer. Absolutely disgusting behavior, avoid this place like the plague.
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August 2025 by Indra Tjahjadi
Friendly staff, good service
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August 2025 by Yvonne Kai Anderson
Bought a brand new vehicle and had issues w the front seat. Took over a year and 10 calls to get it it fixed and then during the removal of the seat scratched the plastic on the door in several spots. The service manager took photos and said will get that fixed. 3 calls and 8 weeks later still nothing. Very disappointing in the service even though I love the car.
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August 2025 by JL Glover
Very nice, hard working people who went out of their way to take care of me. Everyone along the way was extra helpful.
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August 2025 by Joseph Chavez
Our first time with Autonation Volkswagen and it was a great experience. The sales and service processes were quick and efficient. Kimberly from service was communicative and helpful. We will be back!
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August 2025 by Mario Cardenas
Excellent Service by Raymond!!!
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August 2025 by Gafur Maliqi
Called AutoNation VW service on August 5th about a problem regarding my car. They told me they were busy but would call me back and even marked it “urgent.” I waited all day… nothing.
Next day, August 6th, I called again. Same story “we’ll talk to the service manager and he’ll call you back.” Guess what? Still no call. Not from the manager, not from anyone.
Ended up calling another VW dealer out of frustration. They had me sorted in under 10 minutes. Night and day difference in customer service.
If AutoNation VW can’t even return a basic phone call, I’m not trusting them with my car. I’ll be going to the other dealership from now on. Even if they called me now, the trust is gone I’ll stick with the other VW dealer that actually cares.
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August 2025 by project C project C
Igor and Shawntelle made buying my 2025 Golf R Black Edition as simple and painless as possible.. They made it easy and I felt taken care of.. Definitely would recommend anyone that is shopping for a VW..
Khanh / Chuck
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August 2025 by Cory P.
They changed my front brakes and rotors March 2024 and squealing hasn’t stopped since. Every time I would go in for service, I informed them of the issue and they specifically told me that’s just how the brakes are. I just recently just had them replaced at another business and the mechanic informed me that the brakes I was given were cheap and should not have been given out. $700 wasted
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August 2025 by Lo Chen
This is the location that I always wanted to visit to have my car issues fixed. As usual on my 7/29/25 visit the service consultant Alexis did an excellent job. He is so friendly, trustworthy, thorough and thoughtful. I have been in service business for 45 years. I am totally impressed. Thanks for taking care of my car.
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July 2025 by Ilana Swis
I leased 2 vehicles with Igor marchenko this week. Igor was very professional and assisted in any which way he could. I would highly recommend him to anyone who intends to lease/ or purchase a vehicle.
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July 2025 by steve knezevich
If you are serious about buying a Volkswagen, contact Ihor (Igor) at Autonation VW Vegas. It will be a no B.S. pleasant surprise of a purchase. He is extremely knowledgeable and been in the business for quite a while. He does what he says and says what he means. I find that a hard combination to beat, especially in the car business. I will be back in 40K miles for another one! (And if, like me, you are wondering about the actual mpg of a Jetta with the 8-spd Tiptronic, Mine got 44.5 in 900 miles of hwy. at 82 mph. And that's from Vegas to Colorado with a net gain of over 3K ft. of altitude)
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July 2025 by Anna Caputo
I had an excellent experience with my Sales Consultant (Abbas), Manager (Curtis) and Finance Rep (Daniel). They got me great lease terms for my new ID.4, a fair offer on my trade, and were attentive, friendly, and forthcoming throughout the whole process! I would definitely shop here again for a new vehicle. And I couldn’t be happier with the ID.4 - it’s stylish, comfortable, technology-forward, and keeps me away from the gas station!
