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February 2024 by Teresa Herrin
PLEASE add some form of signage outside the parking structure indicating where to take your rental back. As someone not from the ares, we drove around the block several times before we decided to pull into the structure and ask (thankfully there was actually an attendant)
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February 2024 by H.Peter
Rented a car at Four Queens Las Vegas.Very helpful staff made it a breeze.Thank you
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November 2023 by GoerlitzTours Hothertor
Beware of scammers! Try to sell some sort of interior cleaning insurance as well. If you don't respond to this, because you're not supposed to when booking via a German portal, you will have to pay hefty cleaning fees. For a few crumbs in the footwell $450.
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November 2023 by Camilo Vélez
It has always gone very well for me, the cars they give me are always with the selected reference (and even better on several occasions). Clearly the experience is dependent on the service at the reception, issues of tolls, gasoline, additional insurance, etc. must be taken into account. before you go to rent so you know what you are going to bring and not get additional services if they are not needed (the employees offer them because it is their job)
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October 2023 by Sonrisa Lee
Absolutely terrible company! Booked a car in advance to turn up and be told it wasn’t available. They gave us some nonsense about not being able to contact us, which was utter rubbish.Ruined the end of our holiday. No real sincere apology either and they took our money.AVOID at all costs!!!!!
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October 2023 by Lisa Okugauchi
Picked up and dropped off at 4 Queens in Las Vegas.Service was excellent and quick and organized.We were upgraded and given a Mustang.Car was cleanUnfortunately for me, the Mustang is just not the car for me.Overall I love renting from Avis and will continue to do so in the future.
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October 2023 by TLH Gmail
I made a reservation online for this location, showed up for my car, and was told there are no cars. The rude woman at the front told me I could call other Avis locations but effectively it wasn’t her problem. She also told me she owned this branch, which was clearly false. Sad when a place operates so poorly. DO NOT RISK RENTING from this pathetic branch.
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July 2023 by H-kan
Most disrespectful person i‘ve ever seen in Life. We booked a car but they were sold out (dont know how its possible to book something which isnt available). Avis worker told us to call a number and she really just walked away.So we had to pick it up somewhere else and pay 50$ extra. Thank you, Avis.
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July 2023 by M Connors
Mall location, and a city bus (stops opposite side of Meadowood Mall) takes you to/ from train station downtown or airport. Obtaining car was a simple process, and we were out the door in a few minutes.
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April 2023 by yannick morris
Worst service available. Didn’t get the truck I reserved months before for my first day.And for the second day of rental they didn’t had anything for us. Don’t rent car there. Bad service and attitude…
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March 2023 by James Petre
Find another company, I was in Vegas, setup a rental for 314.00 and when I picked up the car, they charged me 458.00. After contacting Avis they told me I signed up for additional coverage. I didn't, as my CC covers rental damage. The lady at the counter just added the coverage on the car and told me it was an upgraded car.That was not the case as I got a comparable car as reserved, but the additional fees were for damage waivers I didn't add, they added and I thought I was just siging the agreement.Pay attention and find another company to rent from, don't let them scam you!
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March 2023 by Ian Stephens
Based on previous reviews, it seems like they still haven't learned from their mistakes after all these months. I booked a car, paid upfront to "guarantee" that I would get the car. Then boom, they call they day before and say they do not have any cars available. And guess what? They didn't even bother to cancel the reservation and reimburse my cost. Now I have to waste time to call them on this during business hours. There's a lot of rentals nearby here, so I'd advise trying a different place.Edit: Don't be fooled about the comment below. You e-mail them, and they do not even respond!
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March 2023 by Jathisan Nallathamby
These guys are the worst, Very poor service. They did not try to accommodate at all. Had an appointment and did not have a car ready, but had cars available for walk in for the regular “rate”.Our (international) credit Cards were not working so they forced us to book another reservation and first would not honour the original price. After some time they did honour the rate but with Lots of attitude from the representative (no compassion whatsoever) Will never do this again.
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February 2023 by Kyle Rota
Absolutely misleading booking and horrible customer service. The agent who checked us in was rude, and gave us a completely wrong license plate so we had to wander the whe garage trying to find it
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January 2023 by Katherine Langon
Was able to get last minute car cause airport incident. Michale (spelling? pronounced mick-kale) was incredible in helping us. He was hustling so hard for everyone since he was the only person working and there were a million last minute bookings due to flight cancelations. He handled everyone so respectfully and was rushing so quickly but also checking everything was perfect. They are so lucky to have him working for Avis.
