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October 2023 by Brian Phelps
Great store and service from Jay! He’s a Bally expert really helped me level up my wardrobe! Will come again!
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July 2023 by shirish joshi
Sold me empty box.Recently I was in this store and bought several articles including an expensive wallet. When I reached my hotel and opened the shopping bag, I found the wallet box to be very light. So, I opened it and found it empty. Immediately, I called the store and told the lady that the box is empty. She did not even seem very surprised. She asked me to come back and collect my wallet. I had to spend 40 dollars and 2 hours to get the wallet that I had paid for. The taxi cost was NOT reimbursed by the store. I also saw other reviews where people have been overcharged on credit card in this store. Seems that they are specialised in cheating customers. I would recommend to stay away from this place.
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July 2023 by Kevin Bullard
The manager told me they quit taking the group on that came out a couple months ago...
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March 2023 by xiao yu
Salesperson: 15593 (Wenna Yanghu)I recently brought my family and I to Las Vegas and had the opportunity to do some shopping at the Premium Outlet (North). Our family typically purchased Bally items from the retail store or through large retail chains such as Nordstroms, so we thought it would be fun to see what kind of experience an outlet version of Bally would provide. We were very excited to visit the store and found several items of interest, but hesitated when we found out the sizing options available.The next day we came back and decided to purchase the 4 items we liked. During this second visit, we were met with a slight tone of displeasure from the Bally representative. Her tone was a bit condescending and filled with impatience. As we gathered our items to her register, the rep. scanned things quickly and asked for payment. Considering the reputation of the brand, we did not expect there to be any issues, however, upon reviewing my receipt, I noticed there was a price difference between the display shoe and what was charged on my card. Prior to leaving the store, we brought this concern up to the sale rep. that checked us out. She acknowledged that it was her fault but there's nothing she is willing to do since all sales are final. She then stated that she will change the price on the display and slowly slid the hidden "all sales are final sign" towards me . Not only was she unapologetic, but rude during this conversation. In this case it was a $20 difference, but what if it was $100 or $200 and so forth.This experience made me feel like I was being swindled and lost trust in this company's customer service skills. I've never had such a bad experience at a luxury goods retail store and will definitely reconsider purchasing and recommending BALLY in the future because of my experience with this Sales Rep!!!
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August 2022 by Raychel towell
Room was clean, but no coffee pot, no fridge, no safe. The resort fees of 45 a night and I honestly don't know what it was for, the place is outdated most the shops and/or entertainment closed. Or under construction.7$ for coffee, all and all we'd never go back, there's so many better options for the same price.
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December 2021 by Rory O'Reilly
Sales staff were so professional and helpful. Went out of the way to find excalty what I needed.
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October 2021 by Leonard Slaughter
The lady that helped me was very nice, selection was decent. Bought a pair of Scribe dress shoes that I will probably have forever. Look forward to buying something again next time I'm in Vegas!
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August 2021 by Catherine Holmeskhf
Not a lot of products to pick. Restricted measuring for shoes.Customer administration was acceptable.
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April 2021 by Tito Kemper
(Translated by Google) As always, great items, but high prices(Original)Como siempre artículos buenísimos, pero de precios elevado
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February 2021 by Christine Sumibcay Jacobs
Amazing. I always have an great experience here! I enjoy comming back everytime.
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October 2020 by Dwayne Oneal
Great selection and prices
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April 2020 by Luigi Rivera
(Translated by Google) Incredible prices(Original)Precios increíbles
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January 2020 by Jayson J
Not a large amount of goods to choose. Limited sizing for shoes.Customer service was good.
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November 2019 by Mistalorio
Great customer service.
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August 2019 by Aurelio Robles P.
(Translated by Google) Good praise(Original)Buen prexio
