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January 2024 by Autumn R.
Yuck! Just call them to find out why 1 star. Inhospitable service. I would never open an account with them.
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January 2024 by lisa h.
Serena was AWFUL. Almost didn't give me my money, I could easily have gone to the ATM but since she didn't know me , she looked through all my transactions. Absolutely ridiculous.
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December 2023 by AJ AJ
I would have gave 0 stars if it was possible.The WORST bank I have EVER been to.I am here out of town for thanksgiving.The bank teller Gina Coleman was the absolute worse person I have encountered out here. A very very poor representation for BMO. Very combative.I spoke to the branch manager Amela and she said she would address the issue with Gina Coleman and I sure hope she does.Horrible representative Gina Coleman.
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November 2023 by Ms Las Vegas
They let go of all the personable people who had good customer service and even a couple who remember you by name. The customer service was never great over all but after they let go most of the staff it’s the most sad, stuffy old bank with the slowest service. The Black Lady with glasses is the worst. Some days she tries to be a decent human but most days she’s miserable and seriously difficult. She’s always been difficult. Are you unhappy with the job or is it life? The other older Blonde White lady is very slow and lacks great customer service as well. Terrible location. I’m thinking of changing banks but since there’s a switch I’ll give BMO a small window of a chance. However, I will not return to this location unless it’s an ATM deposit. I will not deal with those Tellers again. No thanks.
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October 2023 by Curtis Obi
This Bank of the West branch used to be pretty good. Now the BMO has bought them, I would advise all to STAY AWAY. Corporate BMO has horrible service, they really don’t care. Their website looks okay but it is impossible to resolve issues. I don’t understand how that works as a business model, yet there they are doing it. Really, take your business elsewhere. Don’t trust them with your money.
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September 2023 by Kelly Gaines
Worst banking experience ever. Many different reasons, mainly their employees lack of any level of customer service and time management of handling transactions. No wonder they were bought out, and would make sense if BMO decides to close down Las Vegas area locations.
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May 2023 by Adam A.
If I can give zero stars I would... they don't know the meaning of customer service, they will tell you one thing on the phone and once your in the branch they will do another and say you got the wrong info! DO NOT USE THIS BANK!
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May 2023 by H T
This bank is going to fail. Every branch in the valley has terrible reviews.
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March 2023 by J. N.
Beware of the few suspicious glowing Yelp reviews and paid positive reviews you may find online. There are some nice people working at the branches, but telephone banking is a disaster. Extremely long wait times have improved. However, when their systems fail, they suddenly stop talking to you and mindlessly repeat that you must appear in person at the branch for resolution. This happened to me three times. I have taken almost all of my banking business elsewhere and will continue to break ties with this awful bank.
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March 2023 by Demetrice R.
They don't have updated systems and they promise to call you back and don't. They close your account without letting you know and when you try to open another account they have to email another department. Took my business elsewhere!
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February 2023 by Chiefs Focus
This has to be the absolute worst bank I’ve ever seen! Not only do they have the worst security for their customers, they actually have a horrible internal system. An employee did an ACH out of my account, they’ve told me this and then tried to make up excuses for it! Not to mention, they want me to wait 10 business day’s minimum to get my money back for them to investigate!!!! What the hell kind of bank allows their employees to steal money from their clients then says sorry, you have to wait for your money??? This is the 3rd time in less than a year my account was hacked or card was hacked.I left the bank and went to another one. The only reason I kept it open is because i was waiting for the last hack to be paid back to me, 120 days later!!! DO NOT GO HERE! If you have problems getting a bank account, do anything else. I’m told that’s all this bank is for anyway! They prey on people who have been denied by other banks. I opened it because I travel to places they are and hated BOA, they look great now!
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September 2022 by Rina L.
I went to this Bank Of The West and this black lady was a terrible customer service agent she didn't even ask me what I needed to do and when I got my cash back she didn't even ask what denominations I wanted, she took forever I thought something was wrong I should have walked in to the place and I kept asking her if she would like me to come in because she took so long it seemed like something was wrong they really do need to fire her and find someone that's a little bit more personable she look like she had a stick up her butt!
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July 2022 by Lisa G.
This branch has horrible customer service. Teller was not polite or friendly, she was rude and inconsiderate.
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July 2022 by Alexander Smith
One of the worst banks I’ve ever dealt with. Their bank tellers are by far the rudest people I’ve ever dealt with in the banking industry.
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May 2022 by Tanya Amundson
Dont know why the negative reviews but never had any issues and bank of the west makes me feel like family every time I walk in. Definitely will continue to bank with them.