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July 2023 by Google user
We had a great experience purchasing our new mattress at this Best Mattress location. It started with Troy who was a kind and patient sales person, that did not try to push anything on us. He really gave us the time to think and make our own decision. Once we made our choice, he made the financing process super easy and helped ease my wife and mines anxiety purchasing a new bed.
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May 2023 by Eric Pope
Excellent variety and layout of mattresses allows for trying before you buy. I have an RV with irregular size mattress and the attendant explain to me the process of ordering a mattress custom-made for my RV. I found a comfortable mattress and will probably be ordering from them soon.
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March 2023 by Stan Lewis
Purchased 2 mattresses. I was assisted by Troy at the S. Eastern Ave location. Troy was knowledgeable on virtually all of the mattresses in the store. He was low-pressure with a disarming sense of humor. This made the chore of going through a major purchase a little more tolerable. The mattresses were delivered the following day. The reps removed the old mattresses and installed the new ones quickly with no issues. They were professional and friendly.
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March 2023 by Vincent Fuentes
The whole transaction, from the purchase to the delivery ,was flawless. Alex was most professional. He explained the features in plain terms, answered our questions and made us feel at ease.We left the store feeling good. Next day our order was delivered on time and the crew was very careful and very efficient. I highly recommend Best Mattress.
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February 2023 by Heather Davis
Great customer service! Helpful and able to answer all our questions! Highly recommend to go to try out amd compare top mattress brands!
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February 2023 by Heather
Great Customer Service! The sales reps are very knowledgeable and do not push you to buy anything. We purchased a bed, it was a super easy process and it was delivered the next day! They have the best prices and best financing options.
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January 2023 by Jim Warren
Troy did a fantastic job of helping my wife and I select new pillows. He was patient and worked with us to find the best fit. We will be back for a mattress as he took the time to listen and learn about our separate needs. In a world that is all about closing the deal, it was great to meet a professional sales person that still believes in truly helping their customers.
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November 2022 by Heather W.
The store should be named Worst Mattress. The service and return policy is terrible! My husband and I bought a very expensive Tempurpedic mattress after spending a couple hours at the store. It was comfortable in the store, but the mattress we got was super uncomfortable. I considered going to the doctor because my back and hips hurt so bad. Then I realized it might be the mattress. My husband couldn't sleep on it and ended up on the sofa! We thought about exchanging out the mattress for a different one. Then we realized that the store only allows one exchange. What if we got another uncomfortable mattress and would be stuck with it? Also, if we exchanged it out for a less expensive mattress, we wouldn't get a credit for the difference. So we returned the mattress and had to pay a 20% restocking fee and had to pay full price for the "free" pillows and mattress cover. We basically paid $1500 for some lousy pillows and mattress cover. We ended up buying a really nice mattress at Costco. Oh and we got some Tempurpedic pillows from Costco for $24 and they're much nicer than the ones we got charged $160 from Worst Mattress! There's other retailers in town with better guarantees! Go there instead!
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November 2022 by sunshine arata
Steve was great! He really was very attentive and so kind. We didn’t feel rushed and he showed us everything that we needed for our needs. He didn’t try to up-sell us and he made us feel like we were important. Thank you Steve for your kindness.
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October 2022 by Deborah B.
Don't buy any mattresses from them I thought a mattress in December and it started blowing in March I filed a claim and they said that that was normal I paid over $1000 for that mattress
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October 2022 by sandy shapiro
Troy , our salesperson, was top notch. Helped us to chose the best mattress for our needs and also the miss items. that were also needed.Same day delivery , which was wonderful.Overall a great experience shopping at Best Mattress..
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October 2022 by Sue Corriea
Steve is an excellent salesperson. Felt no pressure to purchase. Great selection to choose from. Same day or next day delivery.
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September 2022 by Kayla Coon
Steve was fantastic, professional and personable. Asked what we wanted and showed us a ton of really great options. He didn’t rush us or try and up-sell us anything we didn’t need, and made the whole experience extremely comfortable and painless, and was able to set up next day delivery for us as well! Spoke with Troy the next day as well, and he was also so great and answered any questions I had. Very knowledgeable and professional staff for sure!! Would highly recommend to anyone in the market for a new mattress!! These are your guys! Thank you both so much for all the help!!
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September 2022 by Lori Grossman
Greeted immediately upon entering store. Salesman was knowledgeable and showed me options based on what I said I was looking for. Didn’t try to up-sell me or push me towards a more expensive mattress. I got a great deal and the process from purchase through delivery was effortless.
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September 2022 by dimitric roseboro
Great experience working with Troy. His expertise and knowledge was on display. I really appreciated his patience as my wife spent over an hour making a decision.
