Big 5 Sporting Goods is a well-stocked and clean sporting goods store that offers a wide range of products, including athletic shoes, apparel, and equipment for various sports and outdoor activities. The store averages approximately 11,000 square feet and provides a traditional sporting goods store format. Customers have generally positive experiences at Big 5, with the staff being described as friendly and helpful. One customer, Daniel, and his crew, Francisco and Lupita, were praised for their great customer service, as they assisted the customer in finding the right bicycle pump and were patient and professional throughout the process. However, some customers have reported feeling uncomfortable due to a sense of being "hovered over" by the staff, which made them feel profiled. One customer, a working-class individual, felt that he was unfairly treated in a less-than-desirable neighborhood. Despite these occasional issues, the majority of customers have had positive experiences at Big 5. The store's manager was particularly helpful in addressing a customer's exchange request, even providing a refund without any hassle. Customers also appreciate the store's competitive prices and quality products, especially when compared to nearby competitors. Overall, Big 5 Sporting Goods is a well-stocked and clean sporting goods store that generally provides good customer service, with some occasional concerns about staff interactions.
Got a lot of things on sale that were needed and wanted. Employees were very friendly, helpful and prompt when assistance was needed.
May 2025
Awesome store with excellent customer service and great products
May 2025
Extremely helpful employee's at this location, see David in sporting good's,&Lauren in the tactical area, for security flash light's and Angel at the check out register. Thank you Big 5 for employing these great individuals at this store location.
