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March 2024 by Jeffery Brunson
I wanted to take a moment to write a "Thank-you" because your company has demonstrated its willingness to do things the "right way", and in a manner that keeps the consideration of the customer in mind. Life is good when you have people you can trust to do good work and treat you fairly. Honest & dependable, that's what Nicholas Greene is at Big O Tires. They have taken great care of my vehicle every time I have needed repair. When I hear friends talk about their car troubles, I always recommend Big O Tires with confidence.
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March 2024 by Tierra Rush
Don’t waste your time here. Called to ask how much a tire plug would cost they told me $45.00. Found another place more than half of that price. They will never get my business.
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February 2024 by Roc Johnson
Great service. Not so friendly but quick service. I didn't wait long. But I had to have an appointment
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February 2024 by Adria Cofer
We have been coming here since 2009. And they still have great service and awesome customer service!! And the prices are amazing
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December 2023 by Anthony M
Very experienced and knowledgeable staff. They were able to repair my tire and also take care of a frozen lug nut without breaking the lug. They did not charge me extra for this. Very pleased with their service. Highly recommend.
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December 2023 by Josh Darius
Took care of me fast, though one of the tires blew up on a speed bump within one month. Tires are below standard and I came in to fix a flat weeks before and took 6 hours. Also was charged 50 dollars to replace their defective tire. Stay away, they don't care.
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November 2023 by Marcela Jauregui
Got a flat, got an estimate of an hour wait, they took care of my car within 30min.Excellent customer service!
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October 2023 by Rogue Sheepdog
Disheartening Experience at a Big O tires or "BIG-O Rip off" would be more accurate.On 10/22/2023, I visited Big-O tires at 10127 W Charleston Blvd, Las Vegas, NV 89135 shop with high hopes of receiving a professional alignment for my beloved C6 Corvette. However, my experience turned out to be quite disappointing, filled with exorbitant charges, questionable practices, and a damaged component. Here's the events that unfolded during my visit, shedding light on the lack of professionalism and integrity demonstrated by the repair shop.In the beginning, my primary concern arose when I began doubting whether the shop had actually performed the alignment on my vehicle. The lack of clear evidence or results provided left me feeling skeptical about their workmanship. This was compounded by their desire to charge nearly one thousand dollars for what they claimed to be a necessary replacement of both front Tierods.Seeking a clearer understanding of their pricing, I inquired about supplying my own parts, as I found them significantly cheaper at alternative sources like AutoZone. However, the shop staunchly refused, insisting that they would not warranty any work if I did not utilize their inflated prices. Furthermore, they quoted an exorbitant hourly labor fee, manipulating customers to pay additional amounts for parts that may not have been needed in the first place.This encounter with the heavy-set individual at the shop shed light on their ulterior motives. Their explicit intention to upsell unnecessary parts and services to make a profit tarnished their credibility as legitimate professionals. It was disheartening to realize that their interest lay not in providing honest and reliable service but rather in exploiting unsuspecting customers.Upon retrieving my vehicle, I discovered that the seat had been adjusted to its farthest position, inconveniencing me greatly. While driving home on the freeway, another problem emerged as I had to brake suddenly, causing a piece of plastic to forcefully detach from under my seat. It soon became evident that this plastic fragment was the hood latch cover, which had been broken off during the mechanic's time within the vehicle. Their negligence and inability to properly fit within the car can be inferred as the cause of this unfortunate incident.Convinced of their untrustworthiness, I sought a second opinion from an ASE certified professional, who evaluated the alleged damage to the Tyrods. To my surprise, he reassessed and concluded that while they were not in perfect condition, their replacement was not urgently required. This stark contrast in assessments further validated my skepticism regarding the repair shop's practices.Moreover, the repair shop attempted to convince me that my tires were completely worn out, despite the fact that one of them had been recently replaced due to a sidewall puncture. The inconsistency in their assessment and the evidence of my recent tire purchase raised questions about their credibility and integrity.
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October 2023 by AK D
On a recent Sunday, my car had a nail in the middle of the rear tire. I took the car there at 4pm. The shop had no customer's cars in the repair shop. 3 technicians were chatting on a table in the repair area. I went inside to the counter. The tall, slim, black, young person came out. I told him please help me to get the tire repaired so I could go to work the next day safely. He said: " We are closing soon (5pm). You have to make appointment and come back." This service kind is very careless. 3 guys doing nothing and he was watching football on tv. What if i drove to work with a flat tire, accidence might happen to the tire. I had no choice. I came back early the next morning 9am before heading out to work. They said:" It is not repairable. But we have the same tire in the shop right now. It won't take long to install it, about 25 min ." If the guy from the night before told me that, I would agree to have it done instantly. I just disappointed. I took the car to Discount Tires. They removed the nail and patched the hole. The tech here told me that the nail was in the middle of the tire so it was repairable. The tire has been good since. What can I say about Big O tires? I had been to this place for the last 6 years. They are not the same. Sad. They want to sell things to you.
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October 2023 by Alex Pineda
Went for a tire installation, it took them about an hour and a half, something that could've been done way faster. I thought the service included a tire balancing service, had to find out it wasn't while I was speeding up on the freeway.Definitely took me out of the worry of having a flat tire, but pretty standard service overall, no wow factor or outstanding qualities.
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October 2023 by מתן אלוק
Nahum is an amazing man, very reliable, I was happy to meet such a reliable mechanic, you checked many places, and this is the best place in Las Vegas, thank you Nahum ??
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August 2023 by June Kremer
I made an appointment online, arrived at my appointment time and Nick had my vehicle taken care of in the amount of time he said it would take. Thank you, Nick for terrific customer service!!
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August 2023 by Harry H
Excellent store ,excellent product, excellent service. I recommend them for all your service work. Harry Harlow 2018 Ford Escape and 2017 Mustang.
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August 2023 by Omar Mitchell
Great service as soon as I pulled up. Great vibe. The guys there really know how to treat you. When my service was done they gave me a text and a call. I came to pick my car up!
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July 2023 by Gleb Rudenko
Poor experience with this guys. Was needed tire rotation/balancing and wheel alignment. I was watching from outside what tech was doing. Guy literally took of all 4 wheels looked at them and put them back on. Nothing ever been done. Then he put car on alignment stand and with tools in his hand he makes a look like he’s doing something there. Guys wanted around 300 for that and I complained, told to redo . They said they did. However nothing changed, vehicle drives same. I returned, again they said all done now, nothing was “done”. Never go there, they just making up prices and most likely not even doing many services for real.