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October 2025 by Art Avenue
CUSTOMER SERVICE LINE: I am completely done with Boost Mobile. The customer service I experienced today was beyond unacceptable. From start to finish, I was met with rude, dismissive, and condescending behavior from multiple representatives and supervisors. They refused to answer simple questions, spoke over me, hung up on me, and ultimately locked my account without explanation.
A representative named Meaghan ignored my repeated requests for clarity, raised her voice, and hung up on me. A supervisor named Mario was condescending, repeatedly asked for my access code, and caused my account to become locked. Finally, Ana from the Management Resolution Team gave me short, dismissive answers and told me I would need to call back in 30 minutes, after I had already spent hours trying to resolve a simple issue.
The fact that Boost Mobile allows this kind of behavior says a lot about the company. Employees treating customers with disrespect, refusing to provide basic transparency, and showing zero concern for resolving issues is unacceptable. This is not customer service, it is abuse. I have never been treated this poorly by any company, and I will be taking my business elsewhere. Boost Mobile clearly does not value its customers, and this experience confirms it.
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June 2025 by Cason Duke
good price
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January 2025 by Cindy Sanudo
Visit this place because I just want to switch my new phone number for my old phone number the lady in front say that is not possible that I have to have another account and the fee for that was 99 dollars for first month service plus activation fee to that I answer why just not add another line to my account and she said ok is 55 I accept and she ask me to let take picture of my same phone to post her sale I buy the phone one month ago from her now I have one phone with two phone numbers….Once I’m home I said wait she scam me to have a sale of the day I just want to switch phone number and of course is possible
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September 2024 by Bob Rich
Best service I've ever had, thank you Laura, highly recommended, she helped me a lot with my problems, 100% happy
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September 2024 by Jett G
Boost has great coverage for the cost!!
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August 2024 by Maelly Plascencia
Rosie has very good customer service was very helpful and went out of her way to help with my service
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April 2024 by Andy Moscow
Laura was exceptional! Very nice, knowledgeable, and helpful. We went to two other Boost stores previously and walked out because of rude, unfriendly employees. Laura is the best!
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April 2024 by Benjamin A.
It is not good service on Saturdays they close at 5 pm and the directory says that at 7 pm
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February 2024 by Gera Martinez
DON'T BUY THIS PHONE . I hope you guys find my review helpful for your next purchase. I purchased a Celero 5-plus phone around 1 month ago and this phone have a lot of issues. The internet is terrible. I have no access to my voice-mail. The calls drop as I'm talking to someone. People call me and phone doesn't ring. I went to the store to solve this problem . All they did was to updated and it worked fine for two weeks . But the problem start all over again. I also called the 800 number support and same thing . They did the same thing just update the phone. Instead of wasting my time and gas and going to the store and making phones calls. It will be better to replace the phone and problem solved, but they just continue to turn it off update and go , May be I'm the only who complaints about this phone. Well this is my personal review . As a value customer supporting this businesses . DON'T BUY THIS PHONE.
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November 2023 by Nick Miller
I lost my phone so I came in a gave 100 on a new one and wanted to transfer my number so the lady said she can do it then when I get my phone she says there's a glitch in the system and will take 3 or 4 hours and my phone will be on THAT WAS 4 DAYS AGO SMH THIS BOOST PLACE IS TRASH AND THEY WON'T HELP so It wasn't a glitch and she lied then told me my sim card needs to be updated by boost and can take 24 hours it's been 4days
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September 2023 by Monica Amador Flores
I came to the store to transfer my line to my new phone Rossi offered me unlimited Internet without a contract for $50 each month, super happy with the service and good attention that these ladies offer 100% I recommend this store
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September 2023 by Angel Flores
They offered me prepaid internet...very good service. Thank you Rossy
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September 2023 by Carlos Ochoa
Super unlimited internet without contract straight up internet by cox
Thanks Rossy for the offer
Been costumer service
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September 2023 by Darlin Marquez
If you are looking for internet boost mobile, it offers straight up unlimited internet, highly recommended.
Thank you Rossy and Laura
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September 2023 by Sharon Steele
Store was ok, just went in to do some research..
