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November 2023 by Terell Hickman
Don’t! Just don’t, go to the airport to receive decent service. The desk agent, Cindy(Toyota of Las Vegas), does not care about customer service. The sign in sheet is a joke, I was signed in & was completely skipped - causing me wait an extra 45 mins to be serviced. Once I was called over, it took another 45 mins to have the keys in hand. I have never experienced this level of service from Budget and I’ve been renting for years.
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October 2023 by Vee 1.
a full house my reservation was for 9:30 am I have been waiting for her to call me it is now 11:32 am i am still waiting on her to call me so that I can get checked in this is SUPER FRUSTRATING because I have work at 12 and I scheduled my reservation and paid for it ahead of time so that I had plenty of time to get the car and make it for work. Cindy says they have cars but she goes down the list and dose it in order which is Ridiculous what is the point of a PAID RESERVATION I HAVE NEVER HSD THIS EXPERIENCE SHE CLAIMED THAT IF I HAVE A ISSUE WAITING THEY CAN ISSUE A FULL REFUND ???? What ???? I already waited about 2 1/2 hrs this is the crappiest budget I have ever been to and will never rent from here or this company again. If I could rate 0 stars I would do not come here if you have things to do or somewhere to be in a timely manner they take their time and have no regard for other people or their time.
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October 2023 by Jamez
Good car rental place!Didn't try and sell us any un-needed add ons or packages claiming them to be mandatory, unlike the last place I delt with.(ACE)The price quoted was what I payed. Staff were helpful and polite. The vehicle was awesome!! It made all the difference being able to drive around while on vacation.
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September 2023 by Rafael Hernandez Botello
Everyone: Make sure to tell them you don't want insurance. System or front desk person seems to add it automatically (It almost doubled my reservation amount to 300 from about 170. I went back a few hours later since noticed the jump in amount and front desk rep said their agency didn't allow removing insurance..... I had to literally pay $70 for a day and re-do the reservation without insurance. Sketchy business practices, not cool at all. Be careful (Your full cover , at least from Allstate covers your rental if you get into a wreck)
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September 2023 by Ebony Monique
Over charged me when I prepaid, then tried to explain the overcharge to come back and say we owe you 120 plus dollars. Check your receipt. Maintenance Light Stayed on during rental. During my checkout heard management explain to rep David to up sell, with insurance, etc...
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August 2023 by Cynthia Ambre
Budget has the best customer service and vehicles available for rent. I made the mistake of using another car rental agency and was left without a vehicle at the last minute. Budget not only got me the vehicle I needed, they gave me an even better vehicle and I saved a ton of money on gas. The rental and return process was so easy and professional, I will never go anywhere else again.
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August 2023 by Brenna Adcox
I will never rent from budget again! Shady dealings. If it’s a “private” franchise owned budget corporate will not assist in any way. Was charged 3x the amount reserved for because all kinds of add on were added even though I declined. 2 cards charged for the rental of car and trying to get refunded the incredibly rude unprofessional agent at desk said nope and laughed. Horrid horrid experience. They take advantage to make a buck. Never rent here
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August 2023 by Malia M.
Small corner location inside toyota but easy to rent from. Never had an issue picking up or dropping off my rental and I really like their fleet of vehicles. Byron is amazing and very efficient! He always gets me taken care of quickly and he's very professional. Thank you Byron!
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July 2023 by Jimmy P.
Very unprofessional individual they just don't give a dam about customer service . The guy give me false information . And he didn't even wanted to wash my car I had to tell him 2 times and they ask for $100 dollars security deposit when I return the car I got a receipt saying that I owed nothing but 4 days later I got charged 26 dollars even if I have my receipt 0 dollars owed now I'm fighting a claim whit my bank please don't let it happen to u thank you
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July 2023 by John Cucinski
Rented from this location on July 17th. Really quick painless process. The associate that took care of me was courteous, professional and efficient. Had the car I wanted, in fact a slight upgrade. Whole process took maybe 20 minutes. The price for nearly two weeks was close to $200 less than any competitor.Only reason it’s not 5 stars is one rim had a slight crack in it, it wasn’t 5 minutes as I had to wait for someone else, only one desk employee and the location isn’t too convenient as a tourist.
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July 2023 by Angela Burton
We were able to rent a car at the last minute as our vehicle was in for service and it would take several days for the part. When others in the area did not have vehicles due to a holiday weekend this location was able to help. The pick up and drop off process was easy and efficient and they were cheaper than others nearby.
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July 2023 by Jenni Selma
Came in on a Sunday frazzled . Cindy and Tammy had my back the entire time. They made the experience so pleasant. The ladies made a potentially bad day a quick and painless experience when i got to the store to pick up my rental. Tammy even made sure that my phone was charged before I left the store ! Thank you ladies! You are fantastic, awesome customer service :)
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July 2023 by Anna Sirenko
Nicole and Tammy were fantastic!! They took incredible care of us and were very patient. My husband was a little bit frustrated from service received at Hertz but we couldn’t be happier with our choice with Budget at e Sahara. Thank you so much ladies for taking such good care of us! ?
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June 2023 by Mary Adams
This guy working here with the glasses ? his moto is what it is meaning he won’t help you you at all. Plus has the vibe that I can’t afford the rental car excuse me that was rude. Why work with customers if you can’t stand it there is so many people that would love this job.
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June 2023 by brittany morrow
Budget is always for the customer and very prompt and helpful. If there is a deal they can give they will. I especially like the budget located on E Sahara at the Toyota dealership. I will be back and may even purchase a vehicle from Toyota.