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March 2024 by Michael Johnson
Worst experience ever went and ordered 2 Bacon Swiss Whopper Jrs and got two regular bacon cheese whoppers had to go back to get food corrected and only they could only manage to get 1 right so called again o be told I can come get a refund or my other sandwich made correctly now keep in mind this is going to be my 3rd trip due to their incompetence so I feel I am owed some compensation for my gas and their stupidity but of course I was out of line for feeling this way and can take their offer or leave it poor poor poor customer service and attention to detail don’t eat here it you want to get your food made correctly.
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March 2024 by vinoth k
Worst service ever took26 mins still they forgot few items and not even ready to apologize for that worst customer service
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March 2024 by Bryan Knudsen
And yet another Burger King that lost my business. I walked in this evening since my work truck is too big to fit through the drive-thru. Stood at the counter forever with no one paying ANY attention to the people at the counter. I had some questions but couldn't get anyone to assist me. 3 people walked by the counter and not one stopped to see what I needed. Since I couldn't get anyone to assist me I put on my Burger King crown and became an employee and ordered something myself at the screen next to the register.. paid for it myself and then wanted a printed receipt. The only options from the kiosk were a digital receipt by scanning a QR code or no receipt at all. No option to get a printed receipt. Waiving my hands and calling out made no impact on the two employees who looked right at me from the back of the store. Finally got the drive-thru person to come over and get me a printed receipt. I asked how come no one pays attention to the counter people. Why does no one say Hi or Welcome when we walk in. Her answer was that they are busy. Too busy to say Welcome to let a customer know their business is appreciated? You don't have to stop what you're doing to look over and say "Welcome to Burger King". You greet the drive-thru people, why not the walk in people? 3 people walked by me and not one greeting. Her answer was that one of those people had already clocked out. So why didn't I get a greeting or assistance from the other two? No response, and she went back to helping the more important people at the drive-thru. I was given my cup only to find out the soda machine was out of ice. Once again I couldn't get anyone to pay any attention to me at the counter to get a drink. Finally after my food was ready I asked for a Diet Coke. My soda and bag with my order was slide across the counter and she walked away. Once again no "Thank you", "Have a nice evening" or ANY kind of comment to say thank you for coming in and spending your money here. I guess only the people in the drive-thru are deserving of attention. Two other people came in after me and once again no one greeted them. So far two locations have said that they've been informed by corporate that they are not supposed to help walk-ins. Walk in patrons are supposed to use the kiosk ONLY and that they (workers) are to concentrate on the drive-thru customers. So apparently it's true.. the drive-thru customers ARE more important than those that walk in. There are plenty of other places I can go and spend my money.. places that greet me with a smile.. take my order and thank me when they hand me my receipt. Why should I come here? If they don't appreciate my business, why should I care about theirs? Don't know who the franchisee is for this location, but if it's Glencoe then I'm not surprised of the poor service... so far every Glencoe franchise I've visited has had the worst service.. and the two locations that told me that corporate instructed them not to help walk-ins, were from Glencoe franchises.
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March 2024 by Ladyleo Lee
Considering when you order you pick what you want and it's still cold. Food was horrible. Best thing was my drink!
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March 2024 by Bennie Hatch
Only been to this location a handful of times because EVERY time I'm waiting more than 5 minutes in the drive thru. Today is the last time I give this place a try and will recommend people to avoid this location. No way should a customer wait more than 20 minutes on an order without some sort of explanation or at least a heads up. I pulled up to get my food and the guy making the drinks didn't even acknowledge I was there. He literally made the drinks then sat to the side took more orders and walked back and forth towards the back several times not giving me the drink or anything. There's at least 3 works I could see and they were not busy. I was the only car in the drive thru and could see 2 customers at the counter. After 20 minutes the manager handed me my food and drink then apologized for the wait. No way I'm going back again. Complete fail on customer service 0/10 will never recommend.
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March 2024 by Nic
Last time that I came to this location at night, I was sitting at the drive thru speaker while people were ordering and going ahead of me at the other lane. Then when I was finally able to order my food, I get my food and everything is room temperature. I went back to this location specifically because I went during the day one time and everything was really good and fresh.
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February 2024 by Elssie
I ordered last night some nuggets and they were a joke. They were so crispy it was like eating fried cardboard. You could tell they have been sitting for a long time. The rest of my meal was okay other than the large soda being filled to what would fill a medium cup even after all the ice. All around, I will never EVER eat at this location again.
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February 2024 by Destynn Reigneer (Sean)
As with most businesses lately, no quality of work, 23 mins in drive thru and order wrong. Prepare to be disappointed, 15$/hr and still can do a quality job... I know this is hit or miss at any fast food so
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December 2023 by S. T.
My stomach has been upset all day since having onion (only thing I have eaten) rings at this BK, 10:30ish, it’s now 7:48 pm and seems to be getting worse. What the heck!
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December 2023 by Kevin Olsen
Burger King needs to change it's name to Burger Jester. They are no longer Burger King. Their burgers have shrunk, they are only about 3/4 the size they used to be including the patties. What a joke, they are not whoppers anymore. After eating their food for as long as I can remember since the 1970's it is now terrible value. Not sure why they have ruined a good thing but I am done going to Burger King establishments. The classic Burger King is dead!
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December 2023 by M SM
Terrible! Went to this location after craving a burger. Got stuck in the drive thru for 25 mins for a burger and fries. There must have been only 2 people working because it seemed like the order taker had to go kill the cow and cook the meat too.I had stopped eating here for several reasons but went here hoping it would be different. Just shut the whole thing down. My fries were hard (literally). My burger that I was craving had no cheese on it and was lukewarm. I was beyond disappointed. Like dang. Don't serve food you wouldn't eat yourself. Just trash. The location, staff, food etc
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December 2023 by Robert Gradl
Thank you Amanda! We enjoy dining at your very well run, and friendly restaurant. We enjoy the delicious fresh food preparation of the restaurant. Thank you, and your entire staff.
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November 2023 by Sarah P.
Jasymin (I hope that's her name) and the others on the morning staff showed great customer service , I was asked if I was gonna use any coupons/the app with my order (i learned i could save some time and/or money on my order) and I was given enough time to order then my order was read back to me. I was greeted at the window with a smile and asked if I needed any condiments. I got my receipt, and they made the food fresh so it took a minute or two but I'd rather wait and have it fresh than cold and fast food. The location was clean on the outside and taken care of. Great service!
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November 2023 by S C.
We usually stop here on our way home from church for Breakfast but not sure we will again. I always get the French Toast sticks and learned a few times ago to say we want maple syrup when they ask if we want any sauces or we don't get any. You would think it would come automatically with French Toast. So we said the same thing today and the girl looked totally confused but went searching under the counters and around and finally came back with the bag. Guess we should have checked it before driving away. She gave us Zesty Sauce. Apparently, she doesn't know what Maple Syrup is. How do they hire someone this stupid.
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November 2023 by Vlad Nedelcu
Worst service ever! I waited over 20 minutes in the drive through window and got the wrong order ??♂️
