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March 2024 by kcoca88
good meal place for family has
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March 2024 by La Della Levy
This place is beyond unprofessional. This evening I ordered three meals. When I got home after spending close to $40, The fries and the medium sized request were halfway filled, and the new special burger with bacon was not prepared as advertised. When I made an inquiry, I was told that they didn’t have the sauce. I then been asked, why was I not informed prior to the order and I was told that they can still sell it without the special sauce. When I drove up to the window, two young men were cursing at each other, playing in full view of the customers driving up to the window to receive their food. When I described that the order was not prepared correctly, upon getting home ten minutes later, I was told to bring the food back for a refund. I informed them that I did not want my money back but wanted the meals be made correctly. I specifically asked upon ordering the three meals that the meal be made cooked to order. Clearly, this did not occur. I was told by the manager that if I want something done with regards to remedying the matter to bring the food back. I told them that I had an engagement to attend and could not return this evening, but could return the next day. However, that was not acceptable to the manager, who refused to give me his name and hung up on me upon my request for his name. He said if I didn’t like the service to contact Management at the Corporate level. I told him that this was very unprofessional customer service. All I wanted it was for the food to be made correctly because the fries were not made according to how fresh fries are made at Burger King. When the fries are made fresh, they are absolutely delicious and this was not the case. I have never done a write up of this particular location until today. Moreover, I will also be contacting Corporate and not returning to this location. I advise that if you want decent Burger King food, do not go to the location located in the Albertsons parking lot in Mountains Edge.
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February 2024 by Dean Winslow
Pay kiosks did not work properly.
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January 2024 by TheSnobbishTuber
Ordered my food to realize when I got home that an item was missing. This item was a family members meal. Being that I was not able to eat having to drive back 20 minutes, I wanted my order remade so that I could eat a fresh meal. This inquiry was denied and I was told I could drive back for my item. My girlfriends sprite was supposed to be a sprite. She received a sparkling water. I tasted it myself! (Not a fan of sparkling water) when I arrived, 4 of the 5 employees were all by the bagging area of the food station all trying to complete similar duties seeming to get in each others way and engaging in conversation. Turns out they were out of sprite so they just gave us sparkling water. My last of my 2 visits was not good either. Similar issue with their drive thru for some reason. I’m very upset with the customer service I received. There are a lot of alternate options for fast food in this area if say you are on your lunch and need something fast and efficient.
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December 2023 by Tyler Kirchman
Food is consistent with no complaints. I like the light up table inside.
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December 2023 by Krystal Kaplan
Change your grease, it's giving your food a Nasty TASTE.
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December 2023 by Orion Wymore
My order got sent to the wrong location. The manager was very helpful and I was out within 5 minutes with my food. It was delicious too!
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December 2023 by David St Denis
I ordered 3 rodeo burgers and they were absolutely phenomenal delicious I don't normally praise fast food at being that I've been a cook then chef since I was 15 years old but honestly the burger were perfect and at $2.20 each probably the best value for fast food in town. As far as service the employee at the register was as good at his job as one could be but there was a young kid maybe 17 or 18 that not to be rude to put it plainly just isn't very bright and was trying to be helpful but was just in the way intrusive and gave advice and service that was just incorrect and really started to frustrate me. As far as the atmosphere I give 3 stars because it's a burger King and there is just no possibility of any fast food restaurant to be better than 3 stars. Once again rodeo burgers were f'n perfect
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December 2023 by Chelsea Hoyle
Just so sad about how terrible the customer service is here. Inside and the drive thru. The employees don’t interact at all and don’t even look at you.
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December 2023 by Luis Castillo
I order a whopper combo so nasty and greasy ?
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November 2023 by Ditas Pope
Always loved BK growing up. Now my children love BK too. Keep up the great job BK crew!
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November 2023 by Rene Munoz
The service is horrible. I was waiting in line for 10 mins and I pulled into the drive thru and was told to wait a minute. The drive thru attendant then decided to take everyone else's order on the opposing lane like 3 cars and then when I asked if I was gonna get my order taken. I was ignored. I drove up and the same kid ignored me and gave me a smug/dirty look Another young lady came up and I asked why they couldn't take my order she gave the kid an annoyed look and asked what she could help me with. I said it's obvious they don't want my business. You guys are not the only fast food place around and definitely aren't the best. It was just convenient. Well not anymore I rather drive down to McDonald's. Thanks. Bro I keep looking at comments and I thought I was over thinking it but apparent the people here are racist. They kept taking all the white people before me and ignoring me.
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November 2023 by Jasmin Alvarez
Obviously, the food is good. It’s a Burger King but this fat female that works here. Got a damn attitude.And she should fix it if wants to work with costumers she missed up the order and forgetting to add three of our stuff and she proceeded to charge more than the original price for a kids
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November 2023 by Charlene K
The food was fine, but the customer service is horrible. I came around 345pm on Saturday and there was a young black girl working. She had such an attitude!
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November 2023 by Sagrario Hernandez
The staff is always friendly. I have never been disappointed at this location. If for some reason they are a little slow it's due to a busy day or they are short staff or both. But they don't loose their temper. Good job Burger King for hiring good people.! And they don't ask for a tip when they do deserve it!
