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April 2024 by mary bassar
menu is great service is great
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April 2024 by Raul Rod
The food is always poor quality at least the grilled chicken as it’s always burnt and they give you lil burnt pieces. Annoying.The lines are always super slow. They are never in sync with one another, it’s almost like they are in the way of each other.The kid at the register was awesome, I think his name is Mike. great attitude, amazing service wish there were kids like him in the assembly line!He is the reason I will be back.
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March 2024 by Tony
Poor service
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March 2024 by Cole G
As others said- No meat. I ordered two tacos and there was barely any meat on it. Rip off. Wouldn’t recommend.
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March 2024 by Erika Plancarte
Went in for chicken tacos … taco had one slither of chicken . Thsnk god I had I asked for lettuce or else it would hv been empty! $ 30 dollars for
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March 2024 by Jay hernan
I think the whole crew other quit or got canned. Been there many times a d they have what seems to be a whole new crew running the restaurant. It's okay to have new people but please make sure they have the proper training available. My order has been incorrect the past few times I've gone, and is not the same quality. Bring people from other sister locations if you have to, but make sure they are properly trained. Also, there is a loud fan in there making noise to the point where it is difficult to hear or speak to the people who prepare the food (I also heard another customer stating the same thing while I was there).
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March 2024 by Tristan Pope
Amazing service and workers!!
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February 2024 by joel leon
We order a burrito and a salad as usual. But this is the first time. They almost put nothing of meat on my food. So I ask the cashier why, and the manager said with a not good attitude that is perfect like that. I said, usually they put more meat. And she ignore me. (The manager). So. One star to this location. ??
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February 2024 by Alan A
Horrible experience!!!Came to pick up ubereats order that should have been ready by the time i got there. They told me they were working on it. Over 10 other customers came in after me and were all taken care of. And they still hadn't started making my order. Ask them why did they do that, and instead of responding to my questions, the manager called security on me.Absolute disgusting behaviorSHAME ON YOU!!!
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February 2024 by Nando Arroyo
No meat in pork barbacoa. Complained and worker said, "There is meat" while scraping bottom of container to pull up a few shreds. I asked for a different meat (grilled chicken) and not only given the wrong chicken, but also charged for double meat. Also ordered a salad and the guy gave me green salsa (not salad dressing) - charged $1 for extra salsa (WTH)! Further down the prep line, another worker decides to start scrubbing the line while food in being prepared. She spilled the tub of cleaner, splashing the liquid all over my food and the food in the well. I complained to the worker about the liquid in the food, and he said, "It's okay. It's just water!" He called the cleaner lady over to run the cashier and wrap up the food. No washing hands (which my daughter told me after we left). I told her the liquid she spilled went onto the food. She just looked at me. So I asked for the manager. She yelled at me and said, "The manager is in the bathroom!" She grabbed the covers for the food and covered the food and told me to pay. At that point, I demanded to remove my portion of the order from the bag since I know it had cleaner in it. The salad was further back on the line, and I did not think it got splashed. After paying and leaving, my daughter told me the cashier was also the cleaner and she touched the inside of the lids without washing her hands! I threw the food into the trash! WASTE OF MONEY AND TIME! Do not go to the Blue Diamond location(store 038)! You will get sick! Host's name is Namibia (per the receipt).
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February 2024 by Brittney B.
I love cafe rio. It's always well kept and clean however this location doesn't do a great job keeping the place clean. The service was crazy slow and I understand people get busy. But address your customers who are waiting in line. Finally when they were ready I told the lady what I wanted and she happened to be the lady in charge because everyone was asking her questions. She stopped helping me and ignored me to take an order that was needing to be made for a pick up order. I feel like if you can't help the customers inside you should put your pick up orders on hold. They were moving so slowly it felt like a different reality. The food was not as good as it usually is which is crazy because it's a food chain everything should always be the same. Disappointed once again in this place.
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February 2024 by Nicole R.
Only one star because the staff is trying their best to keep up with demand. They're understaffed for their business needs and it's impacting their food standards, cleanliness, and wait time. Their lettuce is brown, they don't drain the beans when they place it in the salad making everything soggy, and their chicken tasted off. Food prep standards are poor. They're making online orders at the same time as in person orders, but starting and stopping in between each step causing delays. Because they're trying to make everything as fast as possible, there's food and dressing spilling into other containers, very high cross contamination. Also saw a guy sweep things with a broom and use the same gloved hand to touch food.. SNHD would have a field day at this location. Never again
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February 2024 by Ryan Miller
Horrible service, nickeled and dimed us for every little extra thing that we asked for and the food wasn't good at
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February 2024 by Norma Acuna
Delicious food, Excellent service, very nice atmosphere. Everything is great !
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February 2024 by Trish L.
If I could choose zero stars, I would. This place is terrible close down already. They don't even try anymore. I just was there 15 minutes ago and attempted to order a salad. I noticed that the meat was extremely dried out and looked like it had been prepared either earlier that morning or the day before. That's not the worst part. As a young man assembled my salad, I noticed that he was extremely Skimpy with the dried up old ingredients that he was using for my salad. To top it off, he gave me guacamole that was completely black and cilantro leaves that were also withered and black. Once I got to the cashier, I watched as she examined the old salad, and when I pointed out that my ingredients were dried and old she said oh OK. I walked out and will never be returning. This place is a graveyard. No customers go here because either the service is poor or the food is just absolutely old and disgusting. Café Rio lay it to rest already!!