-
June 2023 by marzia nicki
Perfect for babies shopping
-
December 2022 by Miriam Gallegos
Was able to return an online order like a breeze.
-
December 2021 by Ilyes
I love Carter's.. but will not return to THIS location. The gal checking me out was absolutely passive aggressively rude. She rung up my order and I went to pay with my Carter's store card. I had not used the card in a while and had not realized Carter's lowered my credit amount which resulted in a decline of the card. I was shocked (and quite frankly embarrassed) that my card had declined and kindly asked if she happened to know why it declined (thinking that since it was a Carter's card perhaps it would say setting on her screen. She replied "No, it's not my account I wouldn't know why it declined, you need to call them" Like...umm okay?! Obviously it wasn't her account and that response was unnecessary and again, passive aggressive. I found out about the credit limit decrease and fully intended to just pay the difference, but ultimately decided to leave and not make my purchase solely based on her demeanor towards me. I went home and made my purchase online instead. I will not be back and I have to end with, if she is so rude to a customer who was just looking for guidance I assure you she has done this to other customers as well. Save the stress and go to another location or order online.
-
December 2021 by Ashley Rezzag
I love Carter's.. but will not return to THIS location. The gal checking me out was absolutely passive aggressively rude. She rung up my order and I went to pay with my Carter's store card. I had not used the card in a while and had not realized Carter's lowered my credit amount which resulted in a decline of the card. I was shocked (and quite frankly embarrassed) that my card had declined and kindly asked if she happened to know why it declined (thinking that since it was a Carter's card perhaps it would say setting on her screen. She replied "No, it's not my account I wouldn't know why it declined, you need to call them" Like...umm okay?! Obviously it wasn't her account and that response was unnecessary and again, passive aggressive. I found out about the credit limit decrease and fully intended to just pay the difference, but ultimately decided to leave and not make my purchase solely based on her demeanor towards me. I went home and made my purchase online instead. I will not be back and I have to end with, if she is so rude to a customer who was just looking for guidance I assure you she has done this to other customers as well. Save the stress and go to another location or order online.
-
September 2021 by Natasha Samples
Very clean great service employees are very friendly but prices are on the high end
-
February 2021 by Natasha lane
Very clean great service employees are very friendly but prices are on the high end
-
December 2020 by Jeremy Eng
Pretty miserable experience making a return without a receipt of a gift. The policy (as shared by the cashier) required that I make the exact amount or more in an exchange and a merch credit was not an option. This left my wife in the car with an upset baby longer than necessary while l searched for something of need. Staff were unknowledgeable of store assortment telling me they didn't sell vests which I later walked by in my search. Then came the checkout process. During which I was required to create an account to complete my transaction. Carter's, please do better with you policies. They are very frustrating for the customer. All this for an $8.88 exchange. I will not be returning.
-
December 2020 by Karen Mitchell
Great customer service but store is kinda empty
-
November 2020 by Keshia B.
I want to start by saying I love Carter's clothing. I can always find great values and unique items. That being said; the staff should have diversity training and learn how to assist customers in a non-accusatory way. I went to the store on Wednesday and was assisted by Kara, who was great, however; she failed to tell me about the BOGO items I purchased and then double charged me for a pair of socks. I left the store and saw and ad regarding the BOGO called the store and was told to come back to get the second item. Later I went to the store, explained the situation to an associate (Erin) who clearly did not believe me. She told me I would need to return the item and repurchase it in order to receive the second item. I said fine and observed the employees mumbling in disapproval. Saying this in my head as I watch these two ladies "who does she think she is for wanting to receive her second promotional item!". In my hast to get out of there, I grab the wrong size shoes. I made it all the way home when I realized what I had done. CRAP! I have to go back! The next day went back to exchange the shoes for a bigger size and to get my money back from the socks I was double charged for. I had the pleasure of being waited on by Michelle. I think that's was her name as she did not speak. So after standing in line with no other customers while Michelle was just standing there looking around for 2 minutes, I asked if she could help me. I then explained scenario again and was told to look for the exchange item. When I came back an older lady was there. I think she was a cop working there in her spare time because she did everything but frisk us. She said the shoes we bought were not on this receipt because they were all ready returned. I explained my story all over again, as she called me a liar with her facial expressions. When I finally left the store I felt depleted, rejected and black. I should have never felt that way after leaving over $200 in a store. I should not have felt that way no matter the amount of money spent! In all my experiences with this store, not one person apologized for my inconvenience. After all, if Kara would have told me about the promotions (which was not clearly posted at the time) and did not over charge me for my socks, I would have not had any of these negative experiences. I will NEVER shop at Carter's on west Tropical Parkway again.....
-
November 2020 by Kalyssa S
Yvonne and the other store assistant didn't know that they have to be medically licensed to administer medicine and that includes reccomendations for medical interventions that obstruct my daughter's breathing airways.
-
September 2020 by connie lynch
Very efficient and social distancing was prefect
-
August 2020 by Patricia S.
As I am preparing for my first grandchild I had to stop in to Carter's. Oh my goodness it was beyond worth it. From the friendliest warmest greeting to the outstanding sale. Who doesn't want an additional 40% off of sale items??? These ladies were so helpful and the store was immaculate. Also, I wasn't aware the sizes went up to 14! I was even more inclined to leave this review after that realization because I was also able to buy clothes for my God Daughters! I absolutely recommend this store for all of your child's clothing needs as this is literally a one stop shop; from infant to size 14 from socks to shoes and everything in between look no further than Carter's.
-
March 2020 by D T.
I lost my phone while I was in the fitting room and the staff was so nice and friendly when they tried to help me to find it. They took the time to use their own phone to find mine and they were so patient throughout the whole process. I was so grateful for them, definitely A+ customer service
-
February 2020 by Courtney M.
Mood - baby gift Upon entering was greeted with great customer service. Was asked if we needed help locating anything. We decided to browse. There was a wonderful sale taking place, with doorbusters, clearance, and just % off. We ended up picking a few items and saved quite a bit as well. Interior was very clean, and highly organized. Babies, infants, toddlers, and older kids are all separated into their specific areas, which was very nice. Made shopping easier for us, as we were plotting and planning our gifts. Would recommend- pricing was reasonable. Plus the sales and clearance items were great. The customer service was continually friendly and interactive. Location is Rampart/ Charleston- ample parking
-
February 2020 by Grey Bernal
I love it this place
