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September 2024 by Ruth Ortiz
They are the best they always keep me informed and well taken care of
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September 2024 by Bulmaro Contreras
Very good service even without an appointment I was in and out very quick. My Service rep was amazing!
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September 2024 by Quentin Yaranon
Richard Weible very knowledgeable on his job good customer service,I will recommend
him to family and friends!!
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September 2024 by K.C. DeCesare
Best sales and service department that I’ve worked with!!
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September 2024 by Graciela Chagoyan
Thank you sooo much to Zack, Calvin, Joe and Gabriel for an excellent and great service! I am more than happy with my purchase! Since day one everybody were very nice, answered every question and helped me in every detail. Thank you Chapman Sahara for such a great experience. We will be back for our next purchase and definitely we will recommend your store! Blessings to all ! ??
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September 2024 by Jennen Johnson
Thurston was an awesome salesman! I went in on Labor Day and came home with a 2023 Dodge Challenger. The process was a little long, but they made the time go by like nothing from the receptionist to the sales. People were very nice.
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September 2024 by Alicia Murillo
I always receive great service from Ian Dobbs when I bring my truck in to get maintainance
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September 2024 by Manuel Lopez
Rick did a fast and good job at helping me get my Detroit Axel slotted rotors installed
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September 2024 by Nevada Business
Absolutely the best service and quality work.
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September 2024 by Adam Whitmarsh
Frank and JP were awesome!!!
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September 2024 by Marty Rodick
Roy got my Jeep done in a timely manner...I'm totally happy with the service and the paperwork with everything showing what was done on my vehicle...A great experience !!
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September 2024 by Yolanda Edwards
I love convenient and everything was that. Thank you Chapman. ???
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September 2024 by Erin Shrecengost
Out of state buyers - beware! If you live out of state, this dealership may act as though their familiar with processing out of state titles, but it's clearly not a priority.
Part of my purchase included having my registration sent over to Arizona to process. I was assured by the Finance department when we sat with them that it would be sent over - I even provided them with my closest DMV. I noticed on Tuesday this week that my pink slip was set to expire on 9/4. I called the sales manager that morning and he told me he would check with the Business department and get back to me. After not hearing anything, my husband followed up with him that evening. He told him they were still looking into this and would contact me in the morning.
I heard nothing from anyone by 1 p.m. yesterday, so once again, I reached out and left a voicemail for him. He never responded back to me, but I had a voicemail at 4:00 from someone named Erica, asking me to tell them "which office is closest for paperwork." I called back and left a voicemail stating I have no idea if she meant DMV or something else, but as easy as Google is to search my address and find out, Kingman DMV is the closest and I asked her to please call me back.
Once again, no call. My husband followed up this morning with Erica and was told someone named Lisa needed to reach out to me. When I finally called and asked to speak with her, she claimed she just hadn't gotten to it because she took Tuesday off. What about the other 24 days she had to process it?
Had I known that unless I were to follow up when the pink slip was expiring to get you to move it along, I would have NEVER purchased from your dealership. The fact that the dealership refuses to follow up with any sort of communication on what happened to the registration (i.e. the ball was dropped and it was forgotten) is astounding. I can't believe that if an error was made, someone would not be taking the time to apologize and explain what happened. Clearly the focus is to sell a vehicle, get a 10 on a survey, and move on.
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September 2024 by Edwina Sands
Went to Chapman Dodge not knowing what to expect was greeted by Pleasant environment and great service representative left with a new car and a smile on my face thank you Chapman
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September 2024 by Kirk Klettenberg
Awesome dealer. Had to get batteries replaced on my 2500 Cummins. Also fixed some window trim that was warping. Had it done the same day.
