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August 2025 by Mike Barnes (Mike)
Worst banking experience. Put an illegal hold on a cashiers check. Stay away.
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August 2025 by Julie
I had a wonderful experience at Chase. Torri helped me with my withdrawal, and she was extremely kind, professional, and attentive throughout the process. It’s always a pleasure to receive excellent customer service, and Torri went above and beyond to make the transaction smooth and pleasant. Thank you, Torri!
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June 2025 by Aileen Hokama
This place is fenced off and no Chase bank here. DO NOT COME like we did right before an engagement.
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January 2025 by Nancy
Female teller appeared reluctant in assisting me, as she continued to refer me to the chase website. She appeared incompetent and now will have to find another chase location.
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July 2024 by Scott
exceptional service
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January 2024 by Jeremy Plumley
Been coming here for the 8 years I've lived in Vegas. I pay my credit card bill here, but don't do any banking. They are always easy to deal with and super helpful.
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September 2023 by Elle Ashe
Super helpful staff
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April 2023 by MK
Hello everyone, I am writing this review to express my gratitude for the outstanding service and assistance provided to me by a representative at this Chase Bank branch. I encountered an issue with my account, and Tony, who was working at the cashier counter with two other fantastic ladies, went above and beyond to swiftly resolve my problem. Their exceptional knowledge and willingness to help were truly remarkable. It is rare to come across such a caring and competent team. I hope that their manager, Julie, recognizes their talent and training abilities. Thank you all for your efforts, it is greatly appreciated. MK
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April 2023 by Patricia Hope
I was recently defrauded by Just ask a Vet.Just Answer (online business located in California) and despite my best efforts (severe health issues and no income) they denied me my refund from Just Answer. The reason being; I apparently spoke with them in person and agreed to the membership fee, but how do you meet anyone from an online business who is located in California? Not to mention I haven't been in California since April of 2022, and I cancelled the membership immediately when I saw it on my bank statement (which was within the time frame). I also called the bank to report the fraud immediately. Thank you Chase, you just made my life harder.
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January 2023 by Mi V.
I'll have to say I haven't had a bad experience at any chase bank. I came in the withdraw from my savings and I had forgotten my debit card! oh no, I really thought they were gonna shoo me away but the nice young gentleman at the window told me he could look me up through ID which he did. He made the whole transaction super smooth. He told me my ID picture looks good, we joked about driving tests and it was an overall great experience! I would come back again just for this employee and for the service he gave me. Great job.
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September 2022 by Jared Still
They are not open the hours that they advertise. Go to another bank. Don't waste your time coming to this location. Better yet open an account with a different bank.
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September 2022 by Sylvia R.
Some times the line to the teller is long, they only have one of two tellers at a time. The ATM isn't busy during the time I've gone. The trekkers are nice, but can be long winded.
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September 2022 by Tony Gamez
Never answers the phone
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September 2022 by Geoffrey Jackson
Always very nice!
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March 2022 by Andrea O.
I've been to many Chase banks before and this one has the worst customer service ever!!! The Chase Bank staff usually bends over backwards for me because they don't want to lose my business. I have several Chase Bank employees direct telephone numbers in California and they would call me regularly for things. Having said that, what the f*** is wrong with the Las Vegas employees on Fort Apache?! This dude named Giovanni Cabrera is incredibly rude. After spending two days trying to get someone on the telephone, they finally answered after the 5th call. I requested to secure hard copies of my bank statements. I figured I can put my request in on the telephone and then go and pick them up this afternoon. Giovanni said he needed to see my ID. Well, Einstein, aren't you going to see that when you release the statements to me?! Nooo you would rather have me come into your cramp location during covid and waste my time. I arrive and there's no check in sheet. Only a few cubicles, two chairs in the waiting area that had older people sitting down waiting for assistance. I go to the line and speak with Keyanoth. She attempts to print out my statement gets all flustered. She said she's going to go check the back to see if they're printing. Comes back with none of the statements. She then tells me she has to print out each statement one by one. I start explaining that this is what I was trying to avoid. Giovanni's rude a** then chimes in. I felt like saying, "Is anyone talking to you?" He proceeded to tell me how he was this person I spoke to on the telephone and he starts interjecting his comments when he doesn't even know what the hell is going on. In fact, while I was waiting for the girl to come from the back with my prints, I heard Giovanni making rude comments about customers to another customer that he was helping. He said something to the effect of: "Do you see what I have to put up with?" Wow! The girl is now working on printing out each of my statements individually and she's all flustered. She then proceeded to ask me to step aside. So, you hookers asked me to come in and then you're going to wait on other people while I wait after you asked me to come in to show you my ID? I explain to them that my ID could have been provided at pickup. Giovanni can't seem to grasp the concept of how that would be more efficient. I ask for Giovanni's supervisors information. He provides me the name Jose basilio with no telephone number. I then attempt to call Jose 4 times and again no answer. I tell the girl to print out my statements and I will be back. I also request that she contact me as soon as they've all been printed. Instead of doing this, this witch precedes to assist the customer behind me. So you're saying I'm supposed to come in show my ID, wait hours at a time during covid b cuz you guys want to work everybody in line and put my s*** to the end of the line. F*** no! I will surely be closing this account because of their incompetence! 3 hrs later and I've yet to receive a call that my statements are ready. 4 hours later, and no call from the so-called supervisor. Me thinks Giovanni gave me a fake telephone number. Beware of this branch location! e police, and shall today if they still refuse to do allow me to close my account. I plan on closing my checking, savings, and credit card because of these three tools
