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March 2024 by M
Galina helped us with our banking needs and really went above and beyond today. Thanks Galina!
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March 2024 by Olivia Tuggle
Walked in today to open a checking account and I was the only customer in the entire bank. I was told that I needed to make an appointment or set up an account online. Not only was the teller completely unfriendly, but didn’t even offer to set up an appointment for me, just told me to schedule it online. I’m so glad these employees are paid to do nothing :)
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February 2024 by Stephanie Green
I call for over a half hour over and over. All I needed to know if you could come in and deposit checks but the system kept hanging up on me no matter what option I tried
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February 2024 by sabine schmitt
I went yesterday to make a payment. Mrs. Sirenia was totally unfriendly, chewing a gum like a cow and was ignoring me and my husband. Customer Service is definitely not her strength. I had a cashier ( I don't know her name) attending me first with a smile and very helpful, but needed my husband to come in for the payment, so Mrs. Sirenia unfortunately had to attend us.
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August 2023 by Montse S.
Service here is always quick and friendly wether it's in the drive thru or the walk up window. Choose this Chase if you're in the area. Located inside Boca Park behind Panera bread
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April 2023 by Eric C.
Everyone here was so friendly! Keesha in particular was phenomenal at helping us set up a bank account that was so kind and helpful in answering our questions!
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March 2023 by Stephen Spencer
Keesha Cuthbert helped me with a signature guarantee that I've been trying to get for two years. She made it painless. Keesha is more than pleasant and professional, she's the banking service that's been absent in banking for decades, how refreshing. She'll be getting my business from now on. Thank you young lady!
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March 2023 by Shy K
I came to this location and I wanted to open a new account. I already have an account joint with my husband and I wanted to open a sole account. The bank was empty. According to the teller they had to make an appointment. As I looked from left to right I didn't see any customer being serviced. I don't live in a state that has a Chase branch and they do not allow me to open an additional account online simply because Chase does not have a branch in Hawaii. When I do visit a state that has a Chase branch, that is when I need to do any changes to my account. In the amount of time I stood waiting to book an appointment, my account could have been opened. I'm sure my request could have been handled. The branch manager or the older gentleman to the left of the tellers was free. One of the tellers was asked to assist with opening a new account and she said "no schedule an appointment"
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March 2023 by Shy K.
I came to this location and I wanted to open a new account. I already have an account joint with my husband and I wanted to open a sole account. The bank was empty. According to the teller they had to make an appointment. As I looked from left to right I didn't see any customer being serviced. I don't live in a state that has a Chase branch and they do not allow me to open an additional account online simply because Chase does not have a branch in Hawaii. When I do visit a state that has a Chase branch, that is when I need to do any changes to my account. In the amount of time, I stood waiting to book an appointment, my account could have been opened. I'm sure my request could have been handled. The branch manager or the older gentleman to the left of the tellers was free. One of the tellers was asked to assist with opening a new account and she said "no schedule an appointment"
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January 2023 by Cj
I give chase 0 star's customer service is horrible I tried to cash a check from a business that was a chase check .. and they looked at the check and the check was good... the lady with the attitude just stamped stop payment on this check without no explanation .. I have to have the company reissued me another chance and cashed it somewhere else even though the other place charged me $15 out of the check to cashed it it wasn't any issue ... chase bank like to inconvenience you and their business practices is horrible .. I don't understand why ppl bank with them
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January 2023 by Christopher Bunting
I give chase 0 star's customer service is horrible I tried to cash a check from a business that was a chase check .. and they looked at the check and the check was good... the lady with the attitude just stamped stop payment on this check without no explanation .. I have to have the company reissued me another chance and cashed it somewhere else even though the other place charged me $15 out of the check to cashed it it wasn't any issue ... chase bank like to inconvenience you and their business practices is horrible .. I don't understand why ppl bank with them
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September 2022 by Max A.
I honestly felt like Keesha went above and beyond to not only help me reopen my account but solve my extremely frustrating online banking issue! 10/5 stars! Thank You Keesha
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September 2022 by Kenneth H.
If I could give MINUS 5 stars that would still be too high. Absolutely the WORST customer service experience ever from the branch manager to the other people that were dealt with. Run away from this Chase branch and go elsewhere, or put your money with another bank. WHAT A JOKE!!!
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August 2022 by Jake Jude
Incredible people, efficient service, and convenient location!! Just moved in a few days ago to Tivoli and it’s refreshing to have this branch right within a quick walk!
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December 2021 by Alex Barty
ATM, drive up and inside is always broken.