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October 2023 by Dana Strugar
Julian was extremely helpful! I had to exchange some product and he was patient and help me a lot.I’m slowing down due to health issues and had products I won’t use in the future, he was able to exchange those for items I will use. Honestly the most helpful person in the CosmoProf Las Vegas. Wonderful experience, and only person I’ll be buying from in the future. Thanks Julian!
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September 2023 by Ginger Thitirux
Friendly and professional
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February 2023 by Doris Cardenas
Highly recommended
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February 2022 by Patricia R
Michelle at the Buffalo and Alta location is wonderful! She was very helpful and gave great hair color advice. This store is also pretty well stocked and clean.
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May 2021 by Jay Carlson
The staff at this particular location has been my greatest joy when I am doing something I consider Tedious and boring, and is also a tremendous help to me when shopping at this cosmoprof supply store, these people are the best in all of Las Vegas cosmoprof stores! ?
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November 2020 by Veronica Carter
I don’t know why offer Black Friday stuff like wella products and don’t have in stock and don’t want to give rain check and it’s the first day the offer start always excuses I don’t know. Why the open if the not get prepared . The employees need to have little more better customer service
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November 2020 by Barb Bentley
The best Beauty Supply for licensed cosmetologists.
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October 2020 by Evert Sanchez
The experience in this local is so good!
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July 2020 by Katrina W.
First time here with my sister and the representative that assisted my sister seemed very judgmental. She barely helped my sister find the items she needed and then when it came time to check out she didn't allow my sister to buy the items because my sister wasn't a cosmetologist or studying to become one. I'm sorry but please explain to me where are the signs in your store that state that someone has to have a cosmetologist license in order to purchase items from your store. Please explain to me why you also didn't state this information to us while we asked for your assistance. I personally feel this customer service rep was casting judgement because of how we either looked or dressed. Will never shop here again.
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July 2020 by sandra mcgann-Bennett
Good products
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April 2020 by Andrew H.
I placed an order for products and chose the same day delivery option at 8am on tues March 31st and products never showed up. I called Wednesday April 1st they said they hd the order and would be sending it out and I would have it today. annoyed I agreed due to the fact that I needed the products. Then get a call at 315 pm that they basically canceled my order mind you they close at 4 so no way I can make it to another store to get what I needed. I am then told that I have to call in and ask for a refund instead of one being applied automatically since they canceled my order. Called the customer service number the employee gave me and they are closed. So I'm just out of luck.
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September 2019 by Chassidy P.
It's a hit or miss when it comes to customer service. For the most part they can be very helpful and sweet. But I've had too many encounters with Mary that I refuse to return to this location. I will go out of my way to Salon Centric to shop. I have never been treated so badly. She refused to take back damaged product. It was a bottle of conditioner that had a crack on the side. Which I didn't notice until I grabbed it off my shelf to use it. It was still factory sealed. And i had a receipt for proof of purchase. I was sold a TIGI color pack and they forgot to give me the activator that was included with my purchase. When I brought back my receipt to show her. She said she couldn't help me, that it was too late and there was nothing she could do about it.
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August 2019 by Sylvia C.
Five Star BAD Employee Attitude Negative Five Star Service...First I enter the Store and say Hi-Good Morning, and the Cashiers just ignore you. Then the one without a name badge just standing there looks at you with disgust. By Proffessional standards when a Customer walks in, the Curteous way of doing Buissness is to say "Good Morning, Do you need any assistance finding anything?"Secondly I begin shopping "Alone" I view several Manequin Products on the back aisles, but I did not see any with the texture that I was shopping for. I approch both Cashiers standing around talking to each other and ask if this was the only Manequin Inventory available in the Store? I need to purchase a manequin with a texture?Vanessa was very rude "she says the curly texture ones are in the back" I smiled and said ok could I see the Manequin products Or show me the Ailses they are located on, I have a question? Her and the other Cashier never leave the register to come assist me in shopping but she says "all my inventory is straight or curly texture. I go to the Register and ask Carol could you please show me the Manequin Products Aisle. I see two no texture Manequin Products on the shelf, maybe I did not see them. I walk back to the Register and describe the Follicle and the Texture I need and ask if it was out of stock now or available in the future? Vanessa rudely responds why don't you try Sallys Beauty for a different curly texture we don't carry any other than the four I have here."I explain again texture is from the follicle and not the same as curl patterns? I show a Manequin product from their web site to her, but she opens their Product catalog and after 5 minutes they both can't find texture Manequins.SMH Finally I turn the pages and show them 4 TEXTURE MANEQUINS.SMH Vanessa says "Oh those kind," well doesnt your School sell them to you??We don't sell "Those" Here, No one buys that kind of hair"just order it from our Catalog"you could also drive too Pasadena (25 miles away)"" I'm not going to call around to every single location."I finally interrupt her and say Thank You , and I smiled and walked away.
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July 2019 by Charlene Lewis
Great staff to help you with all your needs! Clean store! Everything is easy to find!
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May 2019 by sherrillgraff creativehairnails
Great service and I love the people who work here
