Costco Optical Department is highly praised for its knowledgeable and caring staff. Customers frequently highlight the exceptional service provided by employees like Mario and Crystal. Mario is recognized for his quick adjustments and genuine effort to help, going the extra mile by fixing bent frames and adjusting sunglasses purchased elsewhere. Crystal is noted for her courteous and professional demeanor, always willing to ensure that glasses fit perfectly and provide honest advice on frame choices. Additionally, Dr. Sorensen receives significant acclaim for his thorough eye examinations and empathetic approach to patient care. He takes the time to explain everything in detail and works within financial constraints to provide tailored prescriptions. Patients appreciate his understanding of their budgetary needs without compromising vision quality, making their experience comfortable and reassuring. Overall, customers recommend Costco Optical Department for its excellent service, attentive staff, and comprehensive eye care. The team’s commitment to customer satisfaction and their ability to create a positive atmosphere sets this optical department apart from others.
My glasses were uncomfortable to wear. I went to the store today and was helped by Mario. He was very knowledgeable and helpful. He made the necessary adjustments and double checked the fit. He never made me feel rushed even though the department was quite crowded. Mario went above and beyond!
March 2025
Louie was Awesome!! Love the selection of glasses🧡
January 2025
Highly recommend coming here instead of another chain vision center. I could tell all the staff helping people genuinely cared, especially Mario & Denise. Mario fixed my bent frames within 5 minutes and replaced my nose pads. He even went the extra mile and adjusted my prescription sunglasses that I bought elsewhere.
