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September 2024 by Peter Soon
Overall, nice store.
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September 2024 by Kevin Marvin
We just looked around it was fun.
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September 2024 by Marina Ramirez
First time shopping at Crate & Barrel. I had such a lovely experience working with Toya. I’ll certainly be back to shop some more!
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September 2024 by Caridad Alonso
I love the Store Crate and Barrel. Always very nice, and clean. Associate's very helpful, very professional, and kind. I don't know all the associate name's. I just remember Associate May, because I have been visiting the store for so many year's and May is always very helpful, and very nice. Even do she's always busy, she has a moment to explain important information about the item's, and excellent example ideas. Excellent customer service. And, I do personally appreciate it.
Thank you, very much for your wonderful service.
Sincerely, Cary.
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September 2024 by Carolyn Potter
Went in today to look at their couch selections. We had Patrick help us and he was so knowledgeable, friendly and helpful! We walked out very happy with our selection.
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August 2024 by Haya Khalaf
Love Love Love this store and everything I buy from here is beautiful.
But sorry to say the service kinda sucks. I can’t figure out if it’s a process issue with how employees are trained or a system issue in which the system is too complex for the employees, but both times I came in recently (once to return the chairs and second time to order new chairs) and it was a complete NIGHTMARE. No one seems to know how to efficiently process a return or place an order. They also seem to have difficulty finding orders in the system, which is crazy bc I’m sitting there giving them the order # and my phone number which links my account and orders.
There was only one lady that knew what she was doing. I literally spent maybe 30 min just at the cashier trying to order two chairs and pay for a small item. I don’t understand why it’s so difficult, but the guy that helped me was clueless. And when I did the return the next day, it took the lady forever to find my order and then to do the refund!??! Every time I come in they have to call someone to help. It’s so weird.
Giving 3 stars bc the staff are all nice and friendly and furniture is beautiful, but the service just really stinks!
My recommendation is to just order from crate and barrel online and don’t deal with the store for any ordering etc.
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July 2024 by Jas S
Everytime I go to this store, that asian manager lady makes me so miserable! Last time I was just picking up online order but after ordering I found out there is new breville paradice food processor. I had very simple instructions! Too complicated for her to understand! I wanted the paradise. She literally couldn't understand basic directions of cancelling the unpicked up peel and dice and ordering paradice and peel and dice on next order. I still have the peel and dice in box pissed off because I live too far to return. So now I went in there for a jura coffee machine interested in a cold brew latte machiatto machine . Once again this lady who can't understand simple instructions wants to help. I'm there with my baby and bro who don't want to spend hours there. She says she has very little milk left. I told her don't pour it all out because I want to try at least 3-4 machines! The milk foam makes a difference for me. Very clear simple instructions! Nope! She dumps it all out in 2! 1 Machine doesn't work! Hands me a black coffee! I said I'm here for latte machine! Even tho machine doesn't work She refuses to use that milk to show me any other machine. She goes on about fda rules. But nobody told her to pour so much milk out ! Mind u i waited way over an hour for her to do her crazy back and forth thing to try the coffee. She lacks basic human common sense! Last time too she cost me $600. She never explained the difference between the machines or anything about the machines! Shes basically just in my way for no reason telling me no showing me how annoying she is. This time I left pissed off not getting to try a latte for an expensive jura machine because she is being bat crazy over milk! I literally waited an hour and half of listening to her being a super rigid controlling freak. Didn't learn anything about coffee, just her. She is a complete nut job. I feel sorry for her but she should get fired cuz she cost crate and barrel a big sale! Not because shes nuts, but maybe because she stormed off throwing a tantrum and refused to still show me the jura machine after an hour and a half! Who decided to make her manager anyway? I would quit if i ever had to work under this lady i couldnt handle the couple hours i spent with her. I went to sur la table and wow that's where I'm shopping from now on ! What a difference it made in my life and shopping experience! I was in complete agony at crate and barrel because this lady again. Stay away!
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June 2024 by Diana Rangel
Yesterday we came to buy cookware items for our new home. We didn’t know what we needed until May helped us decide what and what not to buy. We spent around 2 hrs with May selecting a lot of key items for our kitchen. She is the best! Very knowledgeable and friendly. I thought it was going to be an overwhelming experience but she made it so easy for us. Thanks a lot May!
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May 2024 by C B
Excellent store. Went above and beyond with customer service. Beautiful items and modern decor.
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May 2024 by K H
Excellent store. Went above and beyond with customer service. Beautiful items and modern decor.
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April 2024 by Jo-Lynn Jansen
Very attentive staff, wide range of products in multiple price ranges. Something for everyone!
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April 2024 by Savor Coffee
Thank you for your gracious help in assisting me choose the right planters, Timothy! You’re truly one of a kind.
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April 2024 by Veronica Degefu
Thank you for your gracious help in assisting me choose the right planters, Timothy! You’re truly one of a kind.
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February 2024 by Chris La Row
Great store.....you need it, they have it with flare and a great deal of care. Each customer is important and treated as such.
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January 2024 by Laura S.
Great customer service and design teams. Loved working with the Summerlin store personnel. Shaunna, my designer was thoughtful, responsive and knowledgeable. Had a great time with her and she knew my style.
