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April 2025 by grimart Srt
"I recently visited cricket wireless on Decatur and Charleston and had the pleasure of being assisted by Louise. From the moment I walked in, I was greeted with a warm and friendly smile. Louise was extremely knowledgeable about the products and services offered and took the time to understand my needs and preferences. He was very professional and outgoing, making sure that I felt comfortable and well-informed throughout the entire shopping experience.
Louise went above and beyond to ensure that I received the best quality customer service and left the store feeling satisfied with my purchase. His attention to detail and dedication to his work is truly commendable. I would highly recommend [insert name of store] and Louise's exceptional service to anyone looking for a top-notch shopping experience. Thank you, Louise, for your outstanding service!"
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April 2025 by Throw Away
Made this account just to say that luis is such awesome guy he really helped me out with trouble shooting my phone got it running like new and was very professional with me when I asked him if he was a manger he said he wasn’t so if anyone higher up is reading this I highly recommend giving luis a promotion
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March 2025 by Stephen Hymes Jr.
Wonderful experience with Yari and Luis. I went in not knowing anything and left with an awesome new phone and new service with Cricket. Very happy with my experience and all my expectations were met. I'll go back into this store next time I need help due to their professionalism.
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March 2025 by Alejandro Galicia-Mendoza
Yari should be manager since she is single-handedly the sweetest and most motivated employee at this location. She treats the store like it’s her pride and has helped me out on numerous occasions with great patience and customer service. To ms Jo R, you are lying and I saw how you crashed out and blamed her for your troubles; please do better.
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March 2025 by Jo R
Absolutely HORRIBLE CUSTOMER SERVICE at this location. Ms Yari REFUSED to offer any assistance with my business phone number that had been inactivated due to late/non payment.
When I asked if there was a manager or someone else I could speak to for help, Yari said she was not a manager, however she worked there 3 years and she said the manager would not be able to help me either!
I asked to speak to her manager and Yari said, the manager is not here.
She was not friendly, not professional and not helpful
Yari should NOT have a job at Cricket as she has horrible customer service.
I googled the next nearby Cricket and was directed to 2580 S Decatur Cricket where Michael gave me OUTSTANDING SUPERIOR Customer service!!
He was polite and friendly. He explained that on his end of the computer screen, he did not have the option to reactivate the number (as opposed to Yari saying “I CANT HELP YOU!)
He then asked me to try dialing 611 on the business phone….when that did not work he asked me to try on my personal phone.
Lastly,
He provided me with the Cricket Custome Support number…although he EXPLAINED (unlike Yari) that because of non-payment the number might have already been given to someone else. And he EXPLAINED it in an understand professional manner…
UNLIKE YARI who stated “I’m sorry…I can’t help you and. Our manager cannot help you either! Stated rude, impatient, disrespectful and condescending.
Yari should be fired and someone who needs a job and can provide pleasant customer service should be hired..Until then, I HIGHLY recommend Michael at Cricket on 2580 S Decatur…he KNOWS what customer service means….
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March 2025 by Marilyn Sansberry
Celeste and yari were a very great help would come back again did a great job considering the power was out thank you lady's cricket power.
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February 2025 by Khristy Teixeira
Great costumer service. Prompt
and friendly
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February 2025 by irma felix
Vianey is very helpful and great service
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January 2025 by Yolanda Davis
Every one there is great Liz specially
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January 2025 by Bruhman 3000
Luis is a superb guy he did his very best to get me a awesome deal and the plans are amazing he told me about and got an iPhone 13 for half the retail price!!!
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January 2025 by Y Corona
Celeste and Luis welcome me with a warm smile as soon as I stepped into the store. They made me feel welcomed, they answered all my questions and assisted me with my phone issue. I appreciate the great customer service, thanks!
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December 2024 by Theresa Gwyn
I came in to remove a line on my account and Luis was very helpful and kind. It was a quick and easy thing. I've had services with this store before and always was treated nice and professional.
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October 2024 by Ismenia Maganal ñ1
Thank you very much Celeste!!! You are the best I loved the service is the best!! I explain a lot and now I have a new phone and my contacts transferred!!
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October 2024 by Trevor Gentry
Natalie was incredibly patient with a Device Swap on an iPhone.📱 She had comprehensive product knowledge, and I really appreciated her kind disposition.
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September 2024 by Gracie Roberson
Gene and Sonya were wonderful helping us get a replacement phone! Super patient and accommodating. Thank you!
