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April 2024 by jbr555s
They NEVER NEVER have my refill ready. I have to call every 3-4 weeks. And I I have to talk to multiple people every time because nobody knows what’s going on. Same exact process I’ve had to do four or five times and they don’t have a clue from one week to the next.
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February 2024 by Beino Zenna
This CVS is so short handed. Only one lane. Second lane has been closed over a year. Always a long line inside too. Hire more help!!!!
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January 2024 by Jewell Lynn
drive-thru slow as molasses !!!
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December 2023 by Dwayonna Brown
The Warmsprings and Durango location hasn’t been up to its past professional standards. In the 7 years here I’ve used this pharmacy for approx 5 years and it’s becoming a nightmare. Medicines being sent to 30 min away location, transfers stated will happen and come back three hours later to not even been processed. Sat there for another 2 hours!
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November 2023 by Michael V.
No wonder his place he gets one and a half stars. This place is a joke long line one person waiting on people not me I walked out I gave this place zero star
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November 2023 by jay ahart
Worst drive through in Vegas only one lane open and I’m sitting seventh. What a shame. Been shopping here 7285 s. Durango. Since the day it opened. Going to transfer ALL my prescriptions to WALGREENS. WALGREENS always has two lanes open. Girls at window have attitude sometimes they don’t speak English. Can’t walk inside. I’m handicapped
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November 2023 by Nathan Dorfman
Unbelievably slow. Would rather just stay sick than ever come back here!
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October 2023 by Cassie Bickett
I called the pharmacy from my cell phone and someone answered and immediately put me on hold. it started getting really close to the pharmacy lunch break and I was getting worried they were going to forget about me on purpose. I was on hold for around 15 minutes when I decided to call from my house phone just to see what would happen and someone answered and they immediately helped me with my question (which took less than a couple minutes to help me with) while my cell phone was still going on hold for 20+ minutes. After she helped me on the house phone I hung up both calls.I was trying to get my birth control filled depo shot. Not the first time I've had this Rx filled here but it has been a while. Same insurance. They told me initially it was on hold for some reason. Then the guy said that my insurance stopped covering it. And I'm like no that's wrong. He's like oh it needs prior authorization. Depo shot is an injection once every 90 days. They have me play phone tag between the Drs office and insurance. Plus the text situation earlier. Then I get a call the next day from a middle man company dealing with cvs pharmacy and the Dr office and the prior authorization. This guy says he just got off the phone with CVS and it turns out the guy at CVS was entering my Rx for 84 days instead of 90 days which was why my insurance was denying it. So a prior authorization was never needed in the first place the guy was just entering information incorrectly. (And then that guy at the counter had the nerve to lie to me and say insurance dropped coverage!) Absolutely terrible customer service at this place and it keeps getting worse.
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September 2023 by Sandy C.
This is the worst pharmacy. I am not sure if there is any actual communication between pharmacist and staff, but I've had my prescription deleted from my profile, and a promise to fill thyroid medication. After explaining that I pay cash for my thyroid, they still continue to try to go through insurance (my insurance has not ever covered this medication, and have repeatedly explained this to 5 different staff at the pharmacy) and end up delaying my refill. I was promised that the pharmacist would call my doctor to replace my other deleted script, only to find that no one ever remedied the issue. Do not use this pharmacy.
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September 2023 by David E.
After two years of flu shot screw ups by Walgreens I switched to CVS. This was a dream as compared to the other company. No problem making my appointment. No problem with check in. No attempt on their part to get me to get a Covid shot along with my flu shot. I got called in prior to my appointment time and was out of there in minutes.
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August 2023 by Pilar Rodriguez
I have been waiting for my meds for 5 days, I hear a lot of complains too. I'm done!! going with another pharmacy.
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August 2023 by Kathy and Mark D.
Pharmacy: we were just in the drive through line, arrived at 115pm, with 2 cars ahead of us. As soon as it was our turn and we drove to the window they closed the window because of their 130-2pm lunch hour. Where's the decency of alerting us or even just taking our pickup prescription as soon as we got to the window. It sucks we see the car ahead of us get their meds, we drive up 15 seconds later to the shutters closed without any apology or notification. TERRIBLE CUSTOMER SERVICE AND CARE FOR PATIENTS NEEDING THEIR MEDS!
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August 2023 by virginia rosales
The pharmacist was very quick, very helpful and and process my medication inmidiatly. She has a very good personality and her costumers service is outstanding.
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July 2023 by Mark Andres
Horrible…you’re not a customer you’re just a dollar sign…I had a new prescription I’m not familiar with wasn’t offered any kind of help or consultation they acted like I was putting them out…I’m transferring my business elsewhere
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June 2023 by Rob O.
All that was good here was the pharmacy attendant and she was pleasant and helpful and offered a solution to a prescription that was unavailable. I was able to be directed to an over the counter option. Now the main check out area was another story, one guy was the only person working there and there was no regular cashier available. I guess I will await my W2 as a cashier from CVS. There was no one available to even answer questions or anything.Please bring back the mom and pop Americana pharmacies from years ago. It is so sad how far businesses have come from a service oriented industry to help yourself.