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January 2024 by Amy Degen
I put in a delivery order because I couldn’t get away from work for lunch and the store is only a few blocks away. I was on a time crunch and didn’t have time to go pick up an order. The order had a delivery window of 25-30 minutes but then the tracking said the order was being picked up for delivery for around 30-40 minutes. I was concerned and stepped away to call the store to check on it and no one would answer the phone. I called 3 times, then my only option was to leave work and go to the store to see what was happening. The order and delivery fee were already paid. When I got to the store, it was around 2:10PM on 12/29/23 in Downtown Summerlin. The man working behind the counter making sandwiches was so incredibly unhelpful and rude. He kept ignoring me and not offering any solutions whatsoever. I am not a difficult customer, and I was polite and kind the whole time. Things happen. I thought maybe they were just having a really busy day and were delayed. The store was not busy or overwhelmed to merit the way my situation was handled, which was completely unacceptable. The man who was working first ignored me as I stood at the counter patiently waiting to be acknowledged and then told me he had no order under my name when I asked and went back to working. No solution was offered, and he went on with his day as if I was to just leave without anything. I told him I had the order on my phone and showed him. I told him what I had ordered and he said the order was picked up already and went back to his work again. I explained that it wasn’t delivered and was still marked as being pickup and not en route for the last 30 minutes and he didn’t care. He flat out told me to go back to work and see if it was delivered. I told him I had just come from work and it wasn’t delivered. I asked what I was supposed to do, get a refund or have a new order made? He told me to go back to work and see. I asked what to do if it hadn’t been delivered and he said I could call them. I explained that I had already called 3 times with no answer. He didn’t care and all this time continued dismissing my questions and going back to his sandwich making. I left the store with no solution and no lunch and no lunch break time left. When I got back, the delivery finally came after over an hour. Everything was cold and soggy. It’s honestly not about the length of time the delivery took. It’s more about the fact that I had paid for food and a service that wasn’t performed and no one would help me resolve it. I should have just been offered a refund or to make the order again. Now I paid for two cold and soggy sandwiches and a whole bunch of inconvenience. I need someone to make it right. I didn’t get what I paid for. Period. And I hope someone talks to the team at that location about how to deal with this better.
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December 2023 by Cory Lewis
Their sandwiches are pretty good. The Original and The Montague are my favorites. My wife and I will typically get one of each and split them. It is very small inside with only enough room for about 7 people to sit. They have outdoor seating, but I don't care for eating in the cold, during the summer it will be great.
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December 2023 by Korbro
It says they open at 10:00 AM. We went there at 10:08 AM and no one was even there..? In my 20 years of going to restaurants I have never seen anything like this. Close down your store. It's disrespectful and a joke.
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December 2023 by Boom Boom
Workers super unfriendly don’t say hi or thank you. Super
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December 2023 by fordf250net
Weird Asian guy who works just stares at people, clearly not all there. Also, they are as slow as molasses in the winter time.
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November 2023 by Wendy K
I love the bread and the taste of their hot sandwiches.
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November 2023 by Melissa Beamer
The food was delicious and the staff was very fast and polite. The store was just a little small with little space to wait for the food to be ready.
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August 2023 by Julia Cabanillas
I ordered a Cobb salad that was made to order with uncooked chicken. When I presented my dish to the cashier, she stated she was new and couldn’t do anything about it. The women preparing the food was also touching her face and phone then preparing food without changing her gloves. She said she didn’t speak English so I spoke in Spanish and she changed her gloves. However no refund was issued for my meal or my fiancés. We will not be inclined to try another meal from this establishment.
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August 2023 by Alysia Medina
They had a half salad half sandwich deal on the menu but you couldn’t eat order it because “it wasn’t a real deal”. Whatever so I order a Cobb salad. The chicken was raw in the salad. Didn’t notice until I had already taken a few bites. The staff didn’t care. They were also making food and texting etc messing with their phones while cooking. Hella unsanitary. Unprofessional. Do not recommend 0/10. The printer also wouldn’t print receipts so they refused to issue a refund.
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August 2023 by Samuel Hasberry
Horrible place. Lady was super unsanitary touching everything with her gloves on while making our food then acted like she didn't speak English so we couldn't get a refund. DO NOT COME HERE!!!!!!
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June 2023 by Jason Urquiola
Potato wedges was undercooked, sandwiches were cold. So much for world's greatest hot
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June 2023 by Fred Clarke
Spicy tuna wrap was great. Large wrap with bold flavors......nice place for quick lunch
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May 2023 by Dwayne Powell
Tried Earl of Sandwich today for the first time. Ordered a original 1762. Last time I'll make that mistake. The roast beef was tougher than my 30yr old Doc Martens. I'm telling ya. I couldn't even naw off one bite. If I hadn't already been on the road I would have gone back for a refund. I was starving so I managed to pull off the cheese and have a cheese and horseradish sandwich.
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May 2023 by Kenny Wagner
Got half Earl Club and half Greek Salad with Chicken. So good ?
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May 2023 by J-P H
Extremely slow service, crew were fighting each other and they stopped selling. Missing some items in sandwiches and not complete. Never go there anymore avoid. This really sucs. Not same earl than elsewhere.
