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November 2023 by joachim woodridge
Labor rates was extremely high to install a engine at $4100 for my vehicle. Also they tried to sell me a engine with 117K miles for $7700 which is insane. I did my research and found a long block engine with 31K for $4500 including shipping to shop. Reason I had my vehicle taken to this shop was from Google and shop rating. I learned that it pays to shop around and doing your own research before closing deals with anyone. I was looking forward in working with this shop because of Lou. Lou was very professional and customer service was outstanding as a service advisor.
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November 2023 by Jason Roberto
The customer service here was phenomenal. I was very happy with the services I had done, and they went the extra mile and washed my car. I would definitely recommend.Service: Oil change
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October 2023 by Abbas Mahallati
The service advisor Luis was wonderful in explaining everything about my car.I was never pressured to do any additional repairs.They run a very professional establishment with a lot of pros with great attitude working there.Service: Oil change
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October 2023 by Eleazar Barzart
Zero stars. Went to to company based on the reviews. Lost my key to my car on a Thursday. Didn't communicate anything Fri. I called and Jay told me he couldn't do anything until Monday. I text Monday, replied they're still looking. They didn't call Tuesday with and update. I called them Wednesday. Still said they're checking places. Thursday comes and it's a week with no key. I had to go up there. Shellina the co-owner states they're still looking. After a week? I hear nothing Fri. I send an email on Monday threatening legal action. Jay calls and says the key programmer will be at my house the next day. My car sitting with no key for almost 2 weeks. I spent $2700 to get my car fixed. I requested they do a oil change and flush for the inconvenience. Shellina the co-owner stated no, they weren't going to do anything but replace the key. So after spending $2700 the company, losing my key for a week and a half and offered zero communication until I called them they said their not doing anything and replacing the key was enough. I'll NEVER EVER go to them again.Response from the owner 6 days agoEleazarI am now just hearing of this matter. I apologize for this experience. It is not normal. I will call you personally. We supplied you with 2 new keys and programming in the system at our cost of over 1K. Please allow me to look further into this.Dan DunphyUPDATE6 days later and Dan Dunphy never contacted me. Seems like it was only for the Google Review. Again, their communication is horrid. You supplied 2 new keys and programming cause YOUR COMPANY lost my key. The problem is the 11 days I was inconvenienced by YOUR COMPANY losing my key.
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October 2023 by Bay Queen
These people where scamming and over charging me the minute I walked thru the door! I had carshield but they said I still owed for labor because carshield didn’t cover it but carshield pays the legal limit for labor NV law allows! So that mean Ms the illegally over charged me! Then wanted to charge me 90 dollars for a window inspection where they just pushed the window buttons to see if the roll up! It’s sad the energy in that place is big scam and exploit! I give them zero stars! Plus my transmission seem like it’s gonna go out again! Only been a month! Still jerks also noticed that the same day I picked it up!Service: Transmission
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October 2023 by Abbas M.
Luu the service advisor was great. I have moved from Northern Cal a few months ago. I just found my repair shop!They were very professional and do a great job. Thank you ! I will be back for all my maintenance and repair works.
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September 2023 by Wissam Tekarli
I hit a pretty deep pothole and was on a tight schedule, I stopped by EMC they were awesome in diagnostics and fixing my issue promptly. Pricing is ?. I’m incredibly impressed with their work.
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September 2023 by Gregg S.
My 17yr old Audi A4 was repaired quickly and professionally by Jay and the maintenance techs at EMC. I called and was back on the road in two days and it's feels brand new again. Paul the shuttle driver was accommodating and made my experience at EMC even better. We have been longtime customers and will continue to do so!! Thanks Jay and everyone at EMC!!!
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September 2023 by Thomas Comer
This was our first visit to European Motor Cars for repairs to our Range Rover Sport Supercharged V8. I've been looking for a service shop inorder to bypass Land Rover dealerships. We were greater by Shellina Dunphy who turned out to be an absolutely excellent service writer. EMC'rs is very up front when they diagnose your vehicle .. they use photo's and video's to show the owners what is needed. I feel extremely comfortable with Shellina, Jay and the tech's at EMC .. I feel like I've found the service barn for our Rover. It feels good .. thank you to all the folks at EMC .. try them .. you'll like them for sure!!Services: Steering & suspension repair
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September 2023 by Thomas C.
I've been looking for an automotive repair shop to werk on our Range Rover Sport other than the local LR dealership and I have found "the" shop in European Motor Cars. Shellina is a phantastic service orchestrator. She knows the business and the cars from the inside out. I appreciate the way they review the required werk with you prior to the repair .. they document every thing in photo's and video. Of course they are there to make money .. that's what business is but, I trust EMCr's .. I feel that they are there to take care of you and your vehicle on a level of honesty that is hard to find. I am extremely satisfied with their service and highly recommend EMC to the European car owner.
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August 2023 by David & Samantha L
Outstanding service with reasonable price. The owner is very friendly and knowledgeable. They also offers free pickup and drop off services. The driver is also a very nice person. I also got a complimentary exterior car wash.Service: General repairs & maintenance
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August 2023 by Marshall Boyer
Hector and team did a fantastic job repairing my 2014 Audi A7 that threw an ECP and check engine light. Great conversation with the Courtesy shuttle driver to the Cosmopolitan. Runs better than it did before the issues. Couldnt be happier.
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August 2023 by Samantha C.
Outstanding service with reasonable price. The owner is very friendly and knowledgeable. They also offers free pickup and drop off services. The driver is also a very nice person. I also got a complimentary exterior car wash.
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August 2023 by Michelle B.
Love this place! Shalina is the most honest business woman I know! She has taken care of all my cars through out the years! Over 15 years now! Chuck is my favorite Technician, his work is impecable! This place has an amazing work ethic, A great team, full of abundant knowledge of foreign automobiles! Excellent customer service! If you want to be worry free about car troubles bring your vehicles to European Motor Cars! Tell them Michelle told you so!
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July 2023 by Nick P
Hector was A true pleasure to work with. They are highly professional And knowledgeable in all aspects of car repairs. Go here i highly recommend. And don’t forget to ask for HectorServices: Air & cabin filter replacement
