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February 2024 by Matthew Nardone
Arrived for my reservation that was confirmed by a phone call from them 2 days prior and they had no cars. Could not do what I planed that day at all.
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January 2024 by Atanu Mondal
Very friendly and helpful staffs. Definitely use this location again.
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January 2024 by david robinson
Really got me on this trip and will not use them again. Charged me for the car, it was 378.00. I paid with my miles. The same as cash in my eyes. I got there to pick up my car, and they did not have a Tessa listed on the site. I said that to the guy there, and he then said that he had one that just came in that I could rent it if I would like. There would just be an upgrade fee, I said, sure, but how much. He said it would be 434.00. I took it as the total would be 434.00, not that it would be 434.00 more!!! Especially when I was already paying for a premium ride. I got on the phone with them, and they lowered it some, but they were just trying to get over on me, and that didn't go well with me.
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January 2024 by Henry VIGIL
Best staff and very nice car highly recommended
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January 2024 by Chris Aguilar
Very smooth process, awesome experience!!! Thank you enterprise:)
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January 2024 by Lonnie Martin
JJ and the others were absolutely awesome in helping me with my rental. I picked the car up at the airport (and was very impressed with the service there - first time I had ever been walked to my car and helped with loading my luggage!) and drove as I needed. The car was excellent and the windows were clean. I turned the car in at the Enterprise office in the Westin and JJ took care of everything. When he found a lost cap, accidentally forgotten in the car, he even got it back to me (well beyond the regular customer service). Well done!
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January 2024 by Garrett Russell
Miguel made the process so quick and easy! He really puts the customer’s satisfaction at the front of his work. I have rented cars at multiple locations/companies, but my experience with Miguel was the best. Thank you for your amazing customer service.
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December 2023 by Terry Wilson
Excellent friendly service. JJ was great took care of us and got us a nice upgrade
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December 2023 by Mitch Coleman
I had a reservation to rent a car. I was informed by the staff that I needed to Uber to the hotel if I was coming from the airport. We landed on the day of the UNLV shooting, so admittedly things were a little weird. But we spent $50 Ubering to this location only to learn that the staff had simply left during work hours. We were there from 2-4pm — until the end of their business hours. No one ever returned.They didn’t notify me that they were closing and that my reservation would not be available when I arrive. From what we heard from the nearby Westin workers, employees simply left. I tried to call and no one answered (unsurprisingly).I flew into Vegas intending to drive to Havasu for my grandma’s funeral, which was thankfully the next day, which gave me time to find other means of transportation. Enterprise left me out to dry with no vehicle, a $50 Uber charge that left me somewhere in Vegas I didn’t have any reason to be at. It’s 6 hours later, and I still haven’t heard anything.
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November 2023 by Joanne Carels
The staff were so awesome to deal with, the SUV was clean and drove great! Would highly recommend this car rental business. The manager was really nice too. Great value as well.
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November 2023 by Go K
Be careful when you return your car here after hours. They will falsely charge you for an extra day even if you return it on time.Update: refunded the extra day charge and rightfully charged me $14 for fuel refill but somehow my total was $22. Its only $8 missing but its the principal of taking money from its customers. I don't think it is worth my time to take any more action for such a minimal amount, but this 1 star review should suffice as compensation.I am a fan of Enterprise rent-a-car and will continue to rent from them but will avoid this location.
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November 2023 by Tim L
The agent that helped me was fantastic. He was thorough and detailed orientated. Traffic was terrible the weekend I arrived, but once I was in the car it didn't matter. I believe they upgraded my car and it was terrific. Enterprise is the way to go!
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November 2023 by Paige Valensky
We were able to upgrade to a jeep compass which made our drive soo much nicer being up high and better control of vehicle. Service was fast and friendly. Car was clean and gassed up! Would definitely come back.
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November 2023 by DAVE SPICER
Firstly I'll start with a positive. The 8 seat suburban truck was excellent.Right.Pick up place I booked was from my hotel for convenience. When I went to the operators desk there was no ody there, we waited 40 minutes for someone to turn up. Then we were told our rental wasn't clean or on site. We were told to walk 15 minutes to the Westin Hotel and our truck would be ready. When we arrived 15 minutes later we were told it wasn't ready and we then waited another further 30 minutes. I wasn't happy with the delay to the start of our day and there didn't to seam like there was much of an apology.
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November 2023 by Mi Mo
This location was just off the strip in the Westin hotel. They saved me in a pinch. My other rental car place did not give me a car so I was in a bind, and I got enterprise to rent me a car without a credit card. The process was very seamless and they were very kind inside. I had no issues with my car and it was very good condition. Would rent from here again.
