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July 2023 by Cinnamon Tea (CJ)
rented a car and no one was there when i showed up . no one to help me , half the people in the hotel didn't know they even had an enterprise. I had to call corporate and they told me to go to the airport , i go to the airport and they sold out of cars . i'm so irritated this ruined my entire day , i had things to do and i had to rearrange my entire schedule . i fly out tuesday and only needed it 2 days. whoever I talked to kept calling me sure even thought i kept correcting him. i'm a cis woman and my name is obviously a woman name and he kept calling me sir even after i asked him to stop . He also told me he had no manager available when i asked to speak to sometime. i was waiting for an hour waiting for a car and noone was there and noone answered the phone . i'm disgusted with the customer service.
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July 2023 by Cinnamon Tea
rented a car and no one was there when i showed up . no one to help me , half the people in the hotel didn't know they even had an enterprise. I had to call corporate and they told me to go to the airport , i go to the airport and they sold out of cars . i'm so irritated this ruined my entire day , i had things to do and i had to rearrange my entire schedule . i fly out tuesday and only needed it 2 days. whoever I talked to kept calling me sure even thought i kept correcting him. i'm a cis woman and my name is obviously a woman name and he kept calling me sir even after i asked him to stop . He also told me he had no manager available when i asked to speak to sometime. i was waiting for an hour waiting for a car and noone was there and noone answered the phone . i'm disgusted with the customer service.
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July 2023 by Google user
rented a car and no one was there when i showed up . no one to help me , half the people in the hotel didn't know they even had an enterprise. I had to call corporate and they told me to go to the airport , i go to the airport and they sold out of cars . i'm so irritated this ruined my entire day , i had things to do and i had to rearrange my entire schedule . i fly out tuesday and only needed it 2 days. whoever I talked to kept calling me sure even thought i kept correcting him. i'm a cis woman and my name is obviously a woman name and he kept calling me sir even after i asked him to stop . He also told me he had no manager available when i asked to speak to sometime. i was waiting for an hour waiting for a car and noone was there and noone answered the phone . i'm disgusted with the customer service.
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May 2023 by Justin Garcia
FYI enterprise is a scheming company diversify the car rental industry and rent from locals on turo support small business. And let’s undo the monopoly enterprise has on the car rental industry
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April 2023 by Hope Hessefort
FYI, the car return is on floor 7 of the Harmon tower of the Virgin Hotel. Pretty easy once we found where to go!
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August 2022 by Manu Khandelwal
Great location and call them! It's in the ruby tower.
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January 2022 by Feiyu Lu
We booked a vehicle at this location and not a single Enterprise employee was at the location (during business hour). We waited for a long time and no one was able to assist us.We cannot pickup the car although we booked it successfully online.Very bad service.
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December 2021 by Gary Rosier
Easy pick up and drop off while we were in Vegas! Used the car too go see Valley of Fire-awesome!!
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September 2021 by T Rex
I almost always use Enterprise when I rent a car.They are good.I ended up at the office on Paradise Road and was taken care of very well.Once again, whether it was back in Boston where I used to live,or here in Las Vegas, Enterprise will be my go to Car rental agency.
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September 2021 by Chanté B.
There was no one there to collect keys or hear my concerns from the rent a car. The check engine light came on the second day we had the vehicle. I called customer care and informed them of this and she was apologetic but that's it nothing. I wouldn't rent from this location again.
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September 2021 by Shantee P.
There was no one there to collect keys or hear my concerns from the rent a car. The check engine light came on the second day we had the vehicle. I called customer care and informed them of this and she was apologetic but that's it nothing. I wouldn't rent from this location again.
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September 2021 by Skip Tracer
I almost always use Enterprise when I rent a car.They are good.I ended up at the office on Paradise Road and was taken care of very well.Once again, whether it was back in Boston where I used to live,or here in Las Vegas, Enterprise will be my go to Car rental agency.
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June 2021 by Abrahams T.
Worst Customer Service I've ever experienced. Enterprise should honestly look into closing this location. I booked and reserved a full size SUV and upon arrival my car was given away. When asked to fix the solution I was a bother to there day and told that there was nothing they could do bc they had to honor upcoming reservations. AGAIN I had a reservation!
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November 2019 by Gaby Williams
Wouldn’t honor a rate I was quoted at different location because this one is on the strip so they charge more. Ridiculous. If it’s the same company in the same town, less than 5 miles away from the other location the rates should all be the same. What a scam
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September 2019 by Ralph Ray Bendixen
Nice truck
