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October 2023 by Roxanne Dey
The entire staff is so friendly and professional. We really appreciated help from Stephen. He never tried to rush us and allowed us to take multiple samples home to make sure our upholstery would work with our lighting in our home. He is very kind and helpful and has a great eye for design.
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October 2023 by William U
Service is a little poor staff should learn to keep it together and do not write nasty comments on my price quote, not trying to get anyone fired just watch the sales woman
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August 2023 by Glenn Bohannon
Great products and great service. Stephen Leon was great and the entire team helped when Stephen was off work and I needed help.The long delivery times are standard for good custom furniture. You get what you pay for.
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March 2023 by Sandy Ward
I worked with Teri Wayer and she was wonderful! She listened to what I was looking for, made great suggestions and helped me get exactly what I wanted. She kept me up to date on everything related to my order and was great to work with. I’m so happy with everything and I’ll be reaching out to her again when I'm ready for my next purchase!
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February 2023 by Richard Morris
Shorter delivery time would be the only thing!
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February 2023 by Derrick Fisher
Excellent service from Ethan Allen's interior Designer, Stephen Leon, and all involved in the sale.
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July 2022 by Eric Martin
Total failure of staff with respect to ordering and delivery of furniture. Blatant mistruths from staff. Staff’s unremarkable knowledge of EA furniture. Staff’s rudeness and disinterest in customers know no bounds.
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March 2022 by David H.
Had custom table delivered with part of the stain missing. It was bare wood. They took it and fixed that, but ended up denting the table while moving it in multiple places. They had a new custom table made for me and gave me I think a 10% discount as a refund. We were waiting on the table at least ten months because the first had to be replaced. The second table has some finish irregularity on the top. There's an area with more shine. It sits by a window so it's visible every day. I thought they gave me the same table but with additional damage on it to make it look aged. It wasn't supposed to have any aging on it, but it does. They assured me it was a different table. On the bright side I'm not worried about this table getting damaged from use. As it feels and looks like a used table.
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February 2022 by Rod Hansen
Ethan Allen is always so professional, and the quality is number one
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February 2022 by Sharon Frank
Beyond excellent in both quality and choices. We are doing some redecorating but I still have inherited pieces that I love! Sales staff is very personable and very helpful. Take pictures of the room/rooms you are interested in re-doing and they will be better able to offer suggestions.
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November 2021 by B Monique Rios Wilson
The quality of furniture is not there anymore and the piece was damage . It was fixed by a professional after waiting x 3 weeks and still very disappointed ! I refused to buy any other piece from Ethan Allen
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November 2021 by Carolina Gomes
My husband and I relocated from a small condo to a big house, and I went to Ethan Allen feeling very confused about what to buy. All became much easier when we met Cynthia Tuccillo, an interior designer at EA. She works there for so many years, is very professional, and has great knowledge about the products she sells. The process has shifted from stressful to pleasant. We have been researching in 4 different stores, and so far EA is the best quality, good price, and amazing design (their furniture is so beautiful). I plan on keeping working with Cynthia and EA in other rooms of the house due to my good experience so far. We spoke with designers at Crate&Barrel, Pottery Barn and Restoration Hardware, and EA is the best quality and atemporal. Cynthia was also the best designer/sales person by far, always matching our needs with amazing products. She was right on point and I highly recommend her and EA.
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October 2021 by Kyle Carroll
Cynthia was extremely helpful assisting me with fabrics and styles for both my indoor and outdoor furniture. Throughout this entire process she kept me up to date on my order and estimated delivery. She is very thorough, knowledgeable and made this so easy for me. I look forward to working with her again in the future and recommend her to anyone in need of assistance with picking out furnishings for their home.
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August 2021 by C P
I have nothing but praise for Teri!! The collaboration of my new home with her design expertise was an amazing experience!! Her professionalism and great customer care was above and beyond!
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August 2021 by Karen W.
This company is one of the most unapologetic companies I purchased furniture from. I had to furnish my new home that was built and they are the last delivery to come, blaming the Pandemic, even though every other retailer delivered on time with the exception of one. And that other company offered a significant discount for being late. Not Ethan Allen. Not only did they make me wait 5 months to deliver my bed, they also rushed me into signing the contract by claiming the sale ended in an hour. Do yourself a favor and READ YOUR CONTRACT. It literally says you are stuck with the merchandise whether you like it or not. In other words, if the furniture comes back damaged, they will decide whether to repair it or replace it lol. You don't even have the right to refuse delivery. STAY AWAY. I don't care how big their brand is. This was my top 3 worst experiences when furnishing my house. I worked with at least 20 retailers and trades to fully decorate my house and they were one of the worst in customer service.
