-
March 2024 by David Scott
Everything was great until after about 2 months had a rate increase of almost double the amount with no notice. So no longer there
-
March 2024 by Iris Nelson
The kindness is unreal, I love this business ❤️. They're polite and very professional!!!
-
December 2023 by Ben Berkowitz
Rianne is extremely helpful Friendly, courteous, professional, and I look forward to a long lease with these people. Their site is clean and secure and easy to access. Not to mention their hours of operation are superb and convenient. Thank you extra spray storage and Rianne on Pecos. You guys are great. And I apologize if I got your name wrong or the spelling
-
December 2023 by Yang
The store manager Rhiannon is always super friendly and helpful, nice clean facility as well. Definitely going to recommend coming to this extra space to others!
-
December 2023 by Ron Gillette
The staff was very helpful and friendly. It helps if you call ahead because they are generally out making sure that the property is clean and well maintained. They were quick to respond and helped answer my questions. I also love that the access hours are much longer than in other facilities (6am-10pm vs 9am-6pm at my previous storage)
-
December 2023 by Stephanie Sasuman
Excellent customer service. Very friendly staff and clean storage lot. Highly recommend if looking for a safe please for extra storage with no worries. Thank you ?
-
October 2023 by Kate ina Delgado
First time getting a storage and the girl at the front desk help me, she is very nice and helpful. She explained everything and showed me everything that I need to know! Their units are very clean, the whole storage building actually. Renting with Extra Space Storage was very convenient. They have an amazing staff. Perfect location at the best price. Highly recommended!!
-
October 2023 by Brent Bridgett
Rhiannon Is amazing!!! I was having some issues when renting a unit with another employee at another store, but she made it 110% better afterwards at her store ! My access code also wasn’t working but she went above and beyond when her shift was over to get it all taken care of for me and sent me a text. Customer service like this doesn’t exists anymore. Side note: the only issue I have is the store not having another person there when she is on lunch. It isn’t fair for her or any other employee to have to come back to upset customers that are waiting when it isn’t her fault. Thank you again Rhiannon!
-
October 2023 by Richard Cruse
Quick, easy sign up, manager is really cool. So far so good. Best price and best access hours I found, and I looked everywhere, would definitely recommend.
-
August 2023 by John Rambo
Rhianna was very warm, friendly, helpful, and courteous with our application and check in. Our first impression is 5 star; clean and neat facility at our location.
-
August 2023 by a
80% price increase after 4-monthsDon’t know if everyone gets this but we did. If you’re considering renting here, assume your rent will go up. Soon. By a lot. Strange no other reviews mention cost increases.Good marks for everything else. People are nice. Location’s been clean on visits. Elevators and carts available and in working order.But, an 80% increase in rent in four months is too much. Especially because 1. There was no sense this would happen when we asked about increases before signing 2. Our experience with competitors.It’s a business, increasing rent is fine. Forthrightness is important too. What’s legitimately changed in four months to justify an 80% increase? Is a second 80% increase coming? Why not 200%? Or, 1000%?
-
August 2023 by Alan Traeger
80% price increase after 4-monthsDon’t know if everyone gets this but we did. If you’re considering renting here, assume your rent will go up. Soon. By a lot. Strange no other reviews mention cost increases.Good marks for everything else. People are nice. Location’s been clean on visits. Elevators and carts available and in working order.But, an 80% increase in rent in four months is too much. Especially because 1. There was no sense this would happen when we asked about increases before signing 2. Our experience with competitors.It’s a business, increasing rent is fine. Forthrightness is important too. What’s legitimately changed in four months to justify an 80% increase? Is a second 80% increase coming? Why not 200%? Or, 1000%?
-
August 2023 by Todd Rubenstein
I have stored my service vehicle here for nearly 10 years. We use it twice weekly. The quality and safety is second to none. Thank you for providing my company an impeccable service!
-
August 2023 by osvald v
I got a storage unit here November of 2022 and the exit gate was broken (did not close). This facility is not secure anyone can walk in and out of the facility. If you don’t mind an open gate and homeless people walking in and out this is the ideal place for you. Ti stead of securing and locking the property and having guests call to check in and verify they were indeed tenants, the use exit sign was professionally put ip with cardboard inviting the whole world In. It is now July 2023 the front gate is now broken. “Waiting on approval, “waiting on a part” waiting on the contractor”. 8 months and I’m done waiting. Hopefully I can get part of my money back.
-
July 2023 by osvaldo v.
Tenant here since November 2022. Upon move gate was broken. Has not been fixed in 9 months " we are waiting for parts" "waiting for approval" "getting fixed soon". Homeless people roam this facility due to easy entry access and a/c. Upon move out as a new tenant was moving in I heard " the gate is broken but we have someone fixing it soon" . Good luck with that. Not the safest part of town .
