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March 2024 by Marcus Armstrong
Simple to rent, great pricing and location!!
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March 2024 by ken gold
First time renting a storage unit. The process is very easy and straightforward. Thank you to Brian for guiding me and answering my questions. He was very helpful and friendly. The unit was clean.
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March 2024 by Rob Carter
Brian was very friendly and helpful! Excellent job
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March 2024 by uzair hussain
Quick and easy to move in
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March 2024 by Amanda McDonald
Brian was very helpful in getting my account sorted out. Great customer service.
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November 2023 by ricardo rosenbusch
I needed to downsize from a 10x10 unit to a 5x10 unit. I interacted with the employees at the staffed facility to get the process started. At the storage itself, the employee on duty was very helpful, provided me with a dolly to move my boxes, and completed the transactions on the spot. It was easier than what I had imagined.
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November 2023 by alan rivlin
Made a reservation with a confirmation for today. I met at the location and everything went quick and easy. I appreciated the professionalism that Debbie showed.
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October 2023 by Jared “ohmazing” Perez
This place is amazing. I only was in need of a storage unit because the apartment I was about to move into told me the day before that my move in date was delayed. Leaving me with nowhere to put all my personal belongings. So I reserved a storage unit @ Self Storage on Fort Apache & Desert inn, I purposely showed up earlier to be sure that I'd be able to enter my unit that I reserved and finalize everything. Yet, I arrived with a full U-Haul & to my complete dismay they left a lock on my unit leaving me stranded and clueless what to do with all of my stuff.I go straight to Google maps and see this location is open until ten & call the number that is shown. I get by far some of the best customer service I have ever received by someone named Leon. He walked me through the entire process over the phone in under 15 minutes I had the gate code & my unit all squared away. Drove straight over & unloaded into the unit that was accessible by street making it immensely more convenient than what the other option would have been. I liked this location and the overall experience so much that I ended up grateful that the other place screwed me over.
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October 2023 by Jon Wright
The location on Durango and Charleston has gone absolutely down hill. They don't have staff there to keep adequate security, despite having raised my rate to nearly double the introductory rate. There have been at least 3 mass break-ins while I have been there, and two of them I was victimized. They have kept my unit with a damaged door from the very first one, despite me repeatedly asking for a replacement, and being told "We'll look into it." Store things here you don't want any more and you want to pay someone to take.EDIT: They were already in touch with me. The number below doesn't actually call the location, but an automated service. The recording doesn't even have accurate office hours. For that, I had to actually visit the location, and interact with an automated kiosk in a security booth inside the office.I want to specify that the employees here are fantastic. They have worked with me on my rate, and are working quickly to get my door fixed. However, we're almost quite literally closing the barn door after the horses have left.It seems that Extra Space (via this "Storage Express" brand) is experimenting with the notion of keeping minimum staff, and doing everything via a kiosk that connects to a call service you interact with via a phone and video camera for ID verification to rent a space and perform other administrative functions. Of course, this does absolutely nothing for security. I will not get into specifics as to not compromise what little security there is, but it is not difficult for someone to circumvent, and with no one there most of the time according to posted hours... you can see what I'm getting at.This experiment in minimum personnel, maximum automation is an abject failure. I would highly recommend finding a place that has someone on-site 24/7 and better security.
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October 2023 by Terri Bethencourt
It was a very critical time in my life, and timing was of the essence. The personal service experience that I received was excellent accommodating my needs as soon as possible, handling the situation in a very professional manner and caring forever grateful
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August 2023 by dollology
Debbie was amazing and so helpful and got us everything we needed! One of the best customer service experiences I have ever had. She went above and beyond and made everything a whole lot easier on us!
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August 2023 by Edward Newell
Really great service! Easy to sign up with over the phone, clean air conditioned storage units, and very helpful staff upon checkout. A++
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August 2023 by Rapaahla Yasharahla
Tori was awesome. I didn't need the large unit I had and wanted to downsize. She handled it all on her end and all I had to do was sign on the dotted line. I was even given more time to move my things. And the new price is icing on the cake. Thanks Tori you are the epitome of great customer service.
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August 2023 by Gigi Hixon
Highly recommend this facility. On top of the good prices the customer service is amazing. Tori as well as the other staff have been wonderful with keeping me informed reminded when my bill is due. I recommend anyone moving from out of state to use Extra Space they are life savers
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August 2023 by Eileen O'Brien
So AWESOME! Love how friendly the manager, Tori, is and she made our crisis so easy to get through! My daughter had accidentally dropped her iPhone in the elevator shaft from the 3rd floor the night before. It landed all the way at the bottom under the elevator where we could not get to it. The following day we met Tori! She made this experience a very easy one to get through. Before we knew it, She was calling to say the phone has been saved and we could come get it. All this done even before lunch time!!! Thanks SOOOOOOOO Much Tori for caring about my daughters feelings and retrieving the phone so quickly. You are truly a Storage Superwoman! Kudos!!!!