-
January 2024 by JOJOand JennaStan
Kevin is a phenomenal employee who always provides amazing customer service and makes the experience easy going and enjoyable every time!!
-
December 2023 by Seth R.
The lady who look like she was in charge was very Very disrespectful. They have a girl in there who works the register and she was nice but when it came to the manager she was completely unprofessional. "Instead of telling me no we can't take that" she said some other very rude comments that would make any other customer mad in a second. Won't go into detail on full story but she has no manners and no customer service help. DO NOT COME TO THIS PAWN SHOP
-
November 2023 by Nastasha Conner
The customer service was great…. until I needed assistance after the sale was complete. I was looking for a TV for my sister. They have all TVs on a generic blue screen and the one I liked appeared to have a good picture. I tried switching it to a settings screen and seemed to look ok. I had my mom pay for it while I went to go park the car closer. A younger guy helped with the purchase (never offered any service agreement). We ended up taking it home and it was having issues starting up (hours later) and then later realized that there are horizontal lines that are more obvious in non blue screens like their generic background picture.My mother called and the manager Lana said she would call her district office to see if she could do anything since we didn’t purchase a service agreement (that we weren’t offered).The following weekend my mom and I went back to the store (with the tv) to see if we could do an exchange at least and speak with Lana since we hadn’t heard anything. Her associate said she doesn’t work weekends and he’s not contacting her because she’s in Mt. Charleston with her family. So we left our phone number (again).Well it’s been over 4 days and 2 different attempts to give my phone number to speak with someone and nothing.Even if they didn’t realize the TV they sold me had lines in it - it would have been nice to get communication on how to rectify the situation.
-
November 2023 by Robert Hernandez
Christina is a great employee helped me with using flex and got me what I wanted
-
September 2023 by Shelby (Shelbasaur)
Went in recently looking for the perfect ring for my daughter and Sean helped me find the best one at a great price! He was incredibly helpful and if you ever have a need for something specific he will do his best to find that for you, at a reasonable price. Can’t wait to return and will recommend him to anyone visiting!
-
September 2023 by Таня Єллис
So, let me tell you what happened today, I went to this store EZPAWN to look at the Gucci purse, but ended up buying a diamond ring! Lana helped me with figuring out the carats and sizing details, and I’m over the moon happy with it and her help!
-
September 2023 by Day Na
The store Manager Lana is selling a used PS5 for $545 . I asked her why it would be so expensive when it’s $500 for a brand new one at Target and it comes out to $541 after taxes ? & she said for me to go buy it from Target then.
-
August 2023 by joshua pearce
Amazing place to go, everyone is friendly and hold a positive attitude. helped me get my son a present he always want. Christina is an amazing employee helped with with all my questions. Even got myself some things. I'll definitely be going back here
-
August 2023 by Ben Payton
Lana took great care of me, she literally went through every measure she could to make sure the product I wanted worked before I left. And I mean every measure including taking a tv out. All to see if a controller for the Nintendo switch worked. If you need anything and want to walk away happy and satisfied, knowing whatever you’re buying is going to work go see Lana. She will take care of you.
-
August 2023 by Jamie Cutlip
I went into the shop today and was kind of in a hurry and needed some help for a very important event that I needed some extra cash for and just wanted to Savon was extremely helpful. And very fast and efficient. He delivered great customer service, and I am extremely satisfied and he is an asset to your team. Thank you so much.
-
July 2023 by Jonathan Marquez
I had the pleasure of being assisted by Melissa, and she was incredibly helpful! From the moment I approached her, she greeted me with a warm smile and a willingness to assist. Her friendly demeanor and efficiency made the entire experience a breeze.
-
July 2023 by Tiffany Rodriguez
Christina helped me out when I came in, great customer service
-
July 2023 by Red H.
The tall black guy who claimed to be the manager has done it for you guys. I always buy Rolex watches & i saw a datejust (very old no papers and no box u guys were asking $5999 he asked me how much i wanted to offer i said $3k? He said "nope" & started to put the watch away. I asked him "well how close can you get to that?" & he said not close at all have a nice day & i asked again well how close can you get to that number? & he just said have a nice day and walked away. Wow. I never been treated like that in any of your other stores & i buy high end watches all the time. With proof if any higher ups want to contact me i'll give you my number & you can look me up in the system. Point being i buy watches. But i never have been treated so poorly as i did by one of your "managers" in any of your stores & i've been shopping around pawn shops in vegas especially EZ pawns & yeah. He needs to be re-trained or you should just fire him cause he possibly lost you guys a sale that day. I always have $$ burning a hole in my pocket & its my hobby to buy watches. Due to your employees lackluster performance i refuse to do business with this particular store ever again!!!
-
June 2023 by Des Nonya
$$$MERNA$$$ the BEST***** I honestly drive from blue diamond just to see her and won’t go to any other pawn shop! She is the Best in this industry always willing to help with a smile. Getting you the amount you need and always a nice conversation with her. The manager in this location is Awesome as well but MERNA is my Favorite:))
-
June 2023 by Desiree Gomes
$$$MERNA$$$ the BEST***** I honestly drive from blue diamond just to see her and won’t go to any other pawn shop! She is the Best in this industry always willing to help with a smile. Getting you the amount you need and always a nice conversation with her. The manager in this location is Awesome as well but MERNA is my Favorite:))